pepperfry.com-the online shopping portal where I ordered a T shirt 13 days before. They have policy of delivery within 7 working days and it has been more than 13 days I have not received the order. Today I have received their mail. They have cancelled my order by their own and now they are offering me pepperfry points instead of my cash amount. I don't want their pepperfry points, I want my money back because they have failed to deliver me the product.How can they decide what to do with my money. Now I don't want to make any purchase on pepperfry, so what should I do with that pepperfry points?
Furthermore, I am lodging this complaint because I have a doubt that some shopping portals like "pepperfry.com" are earning a lot of money by this way. Offering products online, getting money transferred to their account, then cancelling the order by their own and then offering points instead of refunding the money.
In case, if they are refunding the money, believe me, the whole process will take 1 month and you will get lot of frustration. I dont have any intention of reducing their business, I am just sharing my experience and frustration. I want others to stay away from such sites to avoid lot of frustration. Was this information helpful? | 
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