[Resolved]  Peps India — Faulty peps mattress

I PURCHASE TWO PCS, DAY ONE I CALL THAT SHOP PL CHANGE MY MATRESS,
I PURCHASE FROM KIRTI NAGAR, NEW DELHI

YOUR MATRESS VERY VERY BAD AND YOUR SERVICE ALSO

DAMAN PAL

[protected]

thanks for the warning. was about to purchase two pair of same company. but on reading this, I would choose some other company. Thanks again!

Hello friends, please do not buy Peps Mattress, very bad service. See my complaint for the pain I am going through with their service. http://www.abtobolo.com/complaint/1587/faulty-peps-spring-koil-mattress-and-back...⇄

They have no values for their customers just after you make payment for the product.
The First thing we can do as a unit is to stop buying from peps brand until all registered complaints on popular consumer forums are marked resolved.

I am also victim of Peps Mattress, Very cheap quality mattress cheating customers till they buy this product. No proper customer service.

Please never buy Peps Mattress.

Dear Friends

I am also victim of Peps mattress ( Restronic brand). No Value to customer by company, Executive's or the dealers in Chennai in and around area, Not accepting bed poor quality, instead they are telling that you have back pain problems on your health.What Mr.Raghava earlier told is happened to me.

Please never think about Peps in the mattress category.

G.Mani

Hello Everyone,

I am also victim of Peps mattress ( Restronic brand). I am from Delhi/NCR region and have been able to get the Warranty representatives number I.E. [protected] Mr.Yogender if we follow-up with him he can be of some help, please don't pay him if your product is under warranty, If anyone o[censored]s can get any help it would be great.

Thanks
Ankit Khare

I bought a Peps restonic, Its feel like a metal beam at the middle of the bed. Its causing back pain, If I ask for service, they are saying its not a fault this model will be like that only we can't do anything . There is no use of having 10 years ofwarranty for that product, they will not do any service help to the customer. Very very very worst product.


Thanks
Anand

Worst service EVER its when I have not even got the delivery of the product I am struggling even to get the Mattress I wish I could have read these reviews before... I think I made a right decision by cancelling it, here are what I faced from the time I ordered 1)False commitment booked on friday 19th morning, shopkeeper at BG Road said he doesnt have it but Domlur Branch (closer to the delivery address Old Madras Road)has it already and MAXIMUM by sunday it ll get delivered & took the advance knowing that we are shifting to a new house & we are relying on them for the mattress, I had been chasing and calling these people for reminder but in vain either they talk very unprofessionally & Rudely or phone is switched off 2) Customer service is pathetic, worst which I have ever seen, they will never call you back to update the status & when you complain they say you are being unprofessional & getting hyper unnecessarily & keep shouting at you saying i have been handling this business for 15 years there are 4 shops I handle & all that unnecessary stiff like a unprofessional 3) they dont have respect at all either for Customer or for Business I am surprised How company is letting such people run the show (I guess that is the reason so many complaints we see) 4) if delivery is so painful & unprofessional than one can imagine about after sale services 5) NO CONFIDENCE IN THE BRAND NOW TO PAY SUCH A PREMIUM PRICE FOR SUCH CUSTOMER SERVICE 6)after all this the shopkeeper asking me the address & says I was not aware of delivery location & keep blaming each other only HEIGHTS O[censored]NPROFESSIONALISM Dint you even see the bill where I have written the address in BLOCK Letters

I purchased a Peps Restonic mid of june, I started using it in july. We started getting problem in same day. After repeated complaints to the dealer, customer care center, marketing person, the company representative visited us in July and say to replace the mattress. We still got defective mattress.
poor customer care center
poor service, poor customer care center, irresponsible senior person Mr Anil Mishra M-[protected], irresponsible marketing person M-[protected], irresponsible seller leo's kirti nagar tel[protected].

received damage product. no one give response. behavior is very rood. at mundka office, guy he says i am holly solly of peps india.

seller leo's kirti nagar new delhi. tel[protected].

bill no-4062 dated 12.6.16

good day

please advise it just 02 years for springs koil

now every where their is depression

rather it gives you bad back ache

what is the solution

Hi,

i brought PEPS mattress in Nov 2016 and now it went of shape and if you sleep on the mattress, you will get feeling as if you were sleeping on hamak. PEPS india team is not responding properly even after providing 10 years of warranty and wants me to pay money for service. they are saying all spring mattress would be like this deal with it and there is not problem with the mattress. i am planning to file a case against them. i would suggest all PEPS customers who suffered should combined together and file a case. if you are interested please mail me at mraju.[protected]@gmail.com...