Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Similar experience from number of HSBC card holders. In my case, I was not served with any monthly notice for payment and when asked for it, the same was sent to me by speed post. Now, the company is asking for the interest, even though I have paid the amount immediatly on receipt of the notice by speed post. In principle I am of the opinion that no such delayed payment charges are to be paid when the company is at fault. Let us see the response of the company.

Reminder..

Dear sir/Madam
Can You Plz write me how much deducted money for Tata aig Insurance because i have not received any letter by your side nor tata aig insurance side if policy is true then i want to withdraw money for your clearance

I want to backing policy immediately so plz provide me money
Plz write me immediately
Raghavendra

--- On Tue, 6/16/09, HSBC INDIA NET <[protected]@hsbc.co.in wrote:

From: HSBC INDIA NET <[protected]@hsbc.co.in
Subject: Your HSBC Credit Card******9077 (KMM4093892I123L0KM)
To: "pop top" <[protected]@yahoo.com
Date: Tuesday, June 16, 2009, 1:15 PM
Dear Mr. Mandal,

Reference Number[protected]

We refer to your email message dated 15 June 2009 regarding
your HSBC
Credit Card.

With regard to your query the Policy has been taken by you
as the same
has been signed by you and we have already forwarded you
the signed
application form of the policy at your mail ID as per your
request for
the same, hence if you want the same again we request you
to revert with
the confirmation of the same.

Hence we request you to contact the following Debt
Management department
number DELHI/NEW DELHI[protected] and our officials will
assist you
accordingly, since the card is closed by bank we regret to
reverse any
charges as per banks norms.

Please feel free to write to us if you require further
clarification.

For an online demo on Internet Banking and more information
on our wide
range of products and services please visit our web-site
www.hsbc.co.in

Yours sincerely,

Debika Mukherjee
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited


REMINDER...

--- On Fri, 6/5/09, pop top <[protected]@yahoo.com wrote:

From: pop top <[protected]@yahoo.com
Subject: HSBC India - I am being cheated by HSBC and for applying for their Credit card, THEY ARE PROVIDING ME FORCEFULLY A TATA AIG INSURANCE
To: [protected]@tata-aig.com
Cc: [protected]@hsbc.co.in
Date: Friday, June 5, 2009, 11:34 AM
HSBC India - I am being cheated
by HSBC and for applying for their Credit card, THEY ARE
PROVIDING ME FORCEFULLY A TATA AIG INSURANCE

I was approached by HSBC Credit card sales staff for
applying for their credit card. Once I purchased the card I
had never used it. After 1 yr i got a call from
HSBC collection department that some 8000 rs outstanding is
showing in my name which I should pay back. When
i asked them what it is about as i had never used
their card.I got a reply that the money was deducted for
TATA AIG insurance policy for which their person has taken
my approval over phone. i asked them immediately to
cancel my card and show me the policy as till date i never
received any such policy nor any one informed me about it.
There was no reply again from their end. After follow ups
with their call centers they told me that the policy has
been cancelled and i need not pay any money. Now again after
some time their collection agents are calling me and asking
me now to pay towards the same policy as interest
charges, Where in i have never
approached TATA AIG to buy any policy nor i ever swiped my
credit card. The policy was purchased by bank with out
taking my signatures. Presently I have received a mail from
hsbc which mention a fake signature of myself I have very
feared for this type of cheating they have misused my credit
card number and personal details to raise a false policy in
my name and want to extract money.
I have just a single request. Please waive of these
unwanted charges & send me a statement with the Zero
amount due for the payment
I send the request to TATA-AIG Insurance to cancel my
policy which I am not interested at all.
The customer service of HSBC is canvassing for TATA-AIG but
when I request HSBC to cancel my policy the told me to
contact TATA-AIG Insurance. Is this correct????
If this problem is not solved soon HSBC will lose many
credit card customers soon...
If HSBC Credit card department here my voice please cancel
my card and reversed the charges charged by you.
Reminder: I have send 25 Request letter but till date i
have not received any suitable answer by your side
Is it your banking system?????? Plz suggest
Plz in this time you don’t misguide me because I have
facing some personal problem, if you misguide me then you
will pay 50, 000 for this harassment.
PLZ CLOSE THIS ISSUE IMMEDIATELY I AM WAITING FOR YOUR
SUITABLE ANSWER FROM TATA AIG AND HSBC BANK BOTH OF
YOU.
Plz Below MENTION Check SOME Request References No
Which I Send To Both TATA AIG AND HSBC. I am waiting two to
three days for your suitable answer if I find you do
not helping me then I will go to consumer court Delhi and
log Fir in police station also
Reference Number [protected]
Reference Number:[protected]
Reference Number:[protected]
And many more request sent to you but problem is not solve
till date
Regards,
Raghavendar mandal
Thomson press
Credit card no. [protected]
Policy no. purchased by bank DGTL000005 TATA AIG General
insurance on

loanonphone — statement

my card no[protected] please send my statement to above mentioned e mail id & sms to [protected] please .

urgent required last three moths credit card statement which i didnot received three months. on my mailing address H.No. 897, ward no. 24 adarsh nagar malerna road ballabgarh (faridabad) 121004,

in future i will not pay my bill of my credit card if i have not received my credit card statement on my mailing address by post.


Satender Kumar
card No. [protected]

mob no. [protected]

dear sir /madam
iam holding hsbc credit card
.now iam laid frmjob and balance is high icannot go fr long as iwant to surrender my card :as can u offer me settlement on my account and pls tell me the consequences also .should iget a letter frm ur side as acount has been settled in full.waiting fr ur reply as .whenever call ur bank iam nt geting any satis factory ans.

Even i don't have credit card from HSBC, they keep sending mails and demanding Payment for nothing.
I have complained to RBI about this matter.

Please use this URL http://www.rbi.org.in/scripts/helpdesk.aspx and lodge your complaint.

Thanks
GS

Why my credit limit is redused to 27000, my credit card no is 8571 kindly confirm for the same

I am receiving statements pertaining to card # [protected], which was never received by me. Please stop sending the same to me. in case of any clarification, pls contact me at [protected].

Dear Sir / madam,

I am totally feed up with HSBC Staff, made full and final settlement last year on 2008, but till date not got the settlement letter. On top i get call and message from Delhi branch saying that now i have to pay 45197/- rs.
Now i am feed up saying that i paid full and final settlement and that also 58000/- Rs when the statement was of 72000/- . Now i think i have to take action regarding this issue. Send at least 6-8 complains letter, but till date noting happened only the amount is increasing.

Thanks

Dear Sir / madam,

I am totally feed up with HSBC Staff, made full and final settlement last year on 2008, but till date not got the settlement letter. On top i get call and message from Delhi branch saying that now i have to pay 45197/- rs.
Now i am feed up saying that i paid full and final settlement and that also 58000/- Rs when the statement was of 72000/- . Now i think i have to take action regarding this issue. Send at least 6-8 complains letter, but till date noting happened only the amount is increasing.

Thanks

hsbc credit card no. [protected]
renewal my credit card
and reissue my credit card

Hello All,

I am holding HSBC credit card from last 8 years, I would like to bring to your attention that, Iam recieving a call from HSBC for past one year, stating that i have a balance amount to be paid, the amount was detected for TATA AIG policy, i have not purchased any TATA aig policy, However, the bank officials are not understanding about the issue. I neither have a TATA AIG policy nor have apprached for one. This issue is happening for over a year now. If at all the payment on my card is for a insurance policy, then there should be an applicable transaction number or policy number in my name in your creditable database. I am repeatedly getting calls from your bank to settle the dues for which I am not accountable.

Regards
Saju

You are struggling from 9 months in India sitting in India.

I have opened account in India sitting in America and struggling to get my money back. Same type of sucking customer service, problems in sofware/operations/internet banking account, unusable for 2 yrs.

see the scam.

http://www.ripoffreport.com/reports/0/428/RipOff0428924.htm

L/C NO #[protected] OPENING DATE 12-03-09, Our supplier not received yet L/C copy

Supplier Name: SARLA PERFORMENCE FIBER LTD. BUMBAI.

yes he is right. . Staff is poorly trained but . . . Some one's thr who is very beautiful. . But neways wat 2 do with beauty widout brains. . She is CUTE. . Hope she reads this. .heyyy. Ajjad. . Sustadd. I m in saudi

I VIRENDRA PRAJAPATI HAVE SUBMITTED ALL THE REQUIRED DOCUMENTS TO THE VODAFONE GALLARY AT FORT NEAR BOMBAY STORE ON SATURDAY 19.09.2010 AT 5.00PM BUT THE CALL ID & OUT GOING SERVICES IS NOT YET ACTIVATED. PLS ACTIVATE WITH IN AN HOUR OTHERWISE I WILL TEACH U A LESSON

HSBC Banking — Banking Fraud by HSBC Bank

I am a HSBC savings account with number[protected] customer for the past years. It was opened as a Salaried Account and till 2006, salary used to get credited to this account and I did not need to maintain any balance but after that, I had to go for higher education and I was without pay for next 2 years. About 1.5 years back, I enquired at local HSBC branch in Chandigarh that my salry wont be credited henceforth, so I would close my bank account if I needed to maintain any minimum balance. I was assured that Savings Account is still a Savings Account and I should not worry.

Now, suddenly, charges have been levied for the last quarter for not maintaining the minimum balance WITHOUT ANY COMMUNICATION.

FAULT lies at HSBC end, I want to lodge a legal complaint:

1) For not working ethically and for not maintaing any proper records.
2) For not communicating anything to the Banking Customers.
3) For case of fraud.

I have been communicating to HSBC about their faults but they have been denying it vehementky and playing with Customer`s money. Their Argument is that we have been doint it to( OR duping) all the customers like this, so you should also pay us the money. I request on behalf of all the poor customers who have suffered from the frauds of a Foreign bank. They are playing with people` ignorance and their hard earned money is going in a foreigner`s hand.
( ALL THE DOCUMENTS AND COMMUNICATION HAS BEEN ATTACHED)

NRI — i want to know about my account

sir
i have opened an account 2 years ago and until i havenot checked my detailes causeb im so much busy and now from 3 hoursn im going in touch withbu but no responce this isb rediquilies.

so sir wht ever is my balance make it clear and i have to quit my account from ur bank cause o[censored]r bad service .
please do it as soon as possible.
i have opened my account from ur branch in moga .ib also have a complaint that whenim in uae and i go to atm he don';t encash me money and then sudenly he pich my card may be its HDFC ATM COUNTER . I HAVE CASLLED TOO MANY TIME TO UR BRANCH IN MOGA BUT NO RESPONCE AND THEN I CALLED HDFC THEY SAID U HAVE ICICI BANK ATM CALL THEM SEE IM SO FUSTRATED CAUSE O[censored]R INCONVINENCE O[censored]R BANK
I THINK I HAVE TO SUE U IN COURT FOR THE INCONVINENCE AND BAD SERVICE O[censored]R BANK
SOLVE MY MATTER OR WE MEET INN COURT

NRI — No service on time

To Whom so ever,
This in regard to ICICI branch at Kalina Santacruz west. This branch has been giving headaches to the customers in regard with the token that is provided to the customers. I had entered the bank at 10.10am for enquiry of forieghn currency n was waiting for the past 45 min n still my token was not flashed on the token machine, when i inquire i ve been told that this branch does not have this forieghn facility. Before me other customers too were waiting to deposit thier cash n they too had to wait for thr past 30 to 45mins. After enquiring they r told deposit the amount in n quick cash envolope.I mean !! is this customer service?after waiting for so long ur told that they dont ve this service of NRI or deposite the cash after waiting for 30 forty mins in envolope??? If they dont have the service atleast dont waist our time waiting n then going empty handed..Horible service ICICI has...N the Staff specialy, r not even ready to accept their fault...I ve seen in this particular branch I.E kalina ICICI branch the staffs r just seating n are not bothered to check on their customers to see whether their systems r proper if theres any difficulty with anyone?? nothing!! they r not borthred at all..
I mean its better to ve an account in some local bank where theres atleast 1stcome 1st service!!! rather waiting for 30 to 45 min n then knowing that ur going to return empty handed..
Instead of giving fake promises i feel the bank should check theri exixting situation n then promise or provide the rest, , , Remember if 1 customer goes back there are ten customers that go back too...

NRI's DON"T TAKE LOAN FROM HDFC BANK TO BUY PROPERTY IN INDIA .

THEY KEEP ON INCREASING THE % AND DON"T EVEN DECREASE EVEN THOUGH RBI HAS ASKED BANKS TO FOLLOW.

SBI/LIC HAVE REDUCED % FOR EXISTING CUSTOMERS, BUT HDFC DOESN"T EVEN CARE .

MY REPEATED MAILS TO THEM HAS GONE UNANSWERED . I REPENT NOW FOR TAKING 40LAKHS LONE .

I AM NOW PLANNING TO SEND THIS MAIL TO ALL NRI FORUMS/GROUPS, SO THAT ALL OF THEM SHOULD THINK TWICE BEFORE APPLYING FOR LOAN WITH HDFC.

PLS SPREAD THIS AMONG ALL OF YOUR NRI FRIENDS .



Thanks
Jagat Das

HSBC NRI SERVICES - REASONS WHY YOU SHOULD AVOID USING IT — HSBC MANIPULATION, WRONG SELLING PRACTICES, FRAUD

Reasons why you should avoid opening account with HSBC NRI services:

1) The sales agent who would pursue you to open premier account with 10 lakhs Rupess, this is absolutely wrong fact given by the sales agents appointed by HSBC NRI services. You will realise the actual amount is 25 lakhs for premier account . So don;t ever get in trap of sales agents who are there to somehow get business by manipulation. They would lie to you all the time just to make you sign application. ( I was trapped by their sales person who promised and got me signed for 10 lakhs to go with premier account and came back to my work country. Later I couldn;t locate him on phone and HSBC Andheri intimated me that it is 25 lakhs which are required for premier account else I will be penalised.

Second phase of trouble starts once you have opened account:
[protected][protected][protected]------

2) There is no one to answer your querry, all that you would talk to is telephone banking agents, who would just note down the message but no coordination with their operations. You will not hear from them NO MATTER HOW MANY TIMES YOU CALL THEM SITTING OVERSEAS.

3) Telephone banking sucks, you can;t really do any transaction with them. you can;t get your issues fixed as the messages you leave with them get trashed.

4) You cannot transfer your money among your joint account, there is restriction, which is unwarranted or unexplained.

5) There are unknown and arbitrary FCY charges which are never explained.

6) If you are back to your work country outside India, you cannot use your account by any means, unless you leave your checks with your friends or relatives in India.

7) There are high conversion charges when you use debit card overseas. You loose lot of money.

8) The statement will come to you 2 months after it being printed. It is delayed by so many days or week when it actually hits the post office for further delivery to your address.

9) HSBC NRI services will paste less amount of postal stamp so either your delivery will be delayed or you will never get the post from them. IN my case actual stamp required was 25 Rs but the stamp pasted was only Rs 20. Moreover letter hit franking machine ( with insufficient amount of stamp) after 1 month of its issue date.

10) My account became dormant though necessary transactions were taken place. However it was only 1 or 2 transactions which I could make in year. But as per official records dormant status is posted only if there are no transactions for 2 years. I made transaction in Oct 2008 but the dormant status was showing till December 2008. The account can only be lablelled inactive if it has not done any transaction for one year. The information of account being so called "dormant" was received by me after two months. Total confusion and distortion of real facts. There is no one to hear you.

But most HSBC NODAL OFFICE, vice president Nri services are unaware of diffrentiation between "dormant" and "inactive" words.

The only good thing about HSBC is they have internet banking ( which is unusable for any transaction) except for paying bills, coupled with tall claims like " you will be treated in priority" for premier accounts.

11) Be ready to face their staff or tele banking agents who are just high school or university dropouts.

12) If you happen to visit their branch in Andheri or any other place be prepared to answer irrelevant questions by novice who are working with little knowledge about banking.

13) Be prepared to receive canned and automated messages which will not help you, but will keep you in indifinate trap. You cannot get any intelligent human factor to help you . So there is no point writing or emailing to them sitting 10000 kms away from home branch.

Only good thing about HSBC bank is neatly dressed staff with ties, with the word " Sorry" & " I apologise" while being ignorant of anything across the table or phone. Their training is all about ranting the words Sorry and I apologise.

I have forwarded my complaint to President Hsbc and Nodal officer so many times, but there is no proper response.

So if you want to loose your time and money please use HSBC NRI SERVICES, or just be on your own once you deposit or transfer your money. You can withdraw your money with great hardship only when you visit India.

Your money is struck and there is no one to answer you. So just be careful before considering to open account with HSBC NRI SERVICES.

AVOID THEM, OR LOOSE YOUR TIME AND ENERGY. YOU CAN'T BE DOING JUSTICE WITH YOUR MONEY IF YOU DEAL WITH THEM. THEY HAVE SO MANY WAYS TO TRAP YOU, EVEN TO ILLEGALLY MAKE YOUR ACCOUANT DORMANT AND KEEP YOU UNINFORMED. THEIR COMMUNICATION TAKES 2 MONTHS TO REACH YOU. SO JUST BE-AWARE... OR GET A BURDEN FOR LIFE TIME.

HSBC NRI SERVICES REALLY SUCKS... USE OTHER BANKS SO THAT YOU ARE SAFE IN TERMS OF PEACE OF MIND AND VALUE FOR YOUR OWN MONEY.

Dear Sir,

Have a nice day!

Kindly accpet my complain for NRI account [protected] because i have no check book and i alrady send all document and Authority latter but no response, i call for our village SBI branch code 0319 branch manager tell me you come back hare and make it one trasection and you take check book. how to possible i will came hear becasue only i want to check book and pay 20.000 RS. expances and i alrady 500.00 SR expances for telephone so please give me feed back what problem for my SBI NRI account cehck book.

i hope you understand and responce me.

Thank you very much

Mayuddin

I was Holding two credit card o[censored]r bank but ur company gave me call to transfer my whole amount to one card but only credit limit was transfered but not the debit outstanding of my one card as a result one statement showed me Rs.28000 debit and other showed Rs.26000 Cr i gave call a lot of time but was kept on hold for 15-20 mins for 10 times but was of no avail.
Now what had haapen is that i had received new statment from ur Account in which 26000 Cr closing balance has turned to 30000 Dr opening balance leading to Difeerence of Rs.56000 in closing balance and opening balance for this difference also i gave a lot of calls and also gave written letter but of na avail .i even meat ur Assitance manager of credit card for the same but noting is done by you.
I have aknoweldgement of letter submitted to u
I request you to kindly look in aforesaid matter or i would be forced to go legally against you.
Any ways as per text of letter submitted to you i have stop payment of aforesaid card

Regards
Sagar oberai

My experience of HSBC NRI services is wonderful. They are efficient, courteous and provide great customer service.

HSBC — Poor Service

I had submitted a letter of conversion, to the HSBC MG road Branch, Bangalore in the last week of March 2009. The letter was to convert my existing HSBC a/c into a zero balance salary a/c. The bank converted the a/c and in the middle of April closed the a/c without any notice. I visited the branch and asked for a reason for the closure, but no one knew why. This is unacceptable from one of the biggest banks in the wolrd.

I also opened NRI account in SBI (Six months before), I ever and never seen the proceesing delay as well as document delivery which includes check and pass book ...and also no response from the concerned baranch, woorst service for NRI'S...

Only solution is to KICK OFF HSBC

One shocking news is that one employee of NRI services, who is employed at croydon branch of HSBC, London, is checking the bank accounts of her relatives and creating troubles between the family members.She is acting as if she is the sole authority of HSBC Bank.Her name;?

They did the same for my Dormant account thing. Their money transfer rates are too bad. They start gift intiative but provide bad quality stuff. Overall its best not to work with HSBC NRI account.

NRI — blank calls from(+914439215200)

Hi this is sujesh i get frequent calls from this no ([protected]) if i took the call no one answers me if i call engage tone, please reply me who and why he/she call me

thank you
Sujesh

i do agree with your following comments
2) There is no one to answer your querry, all that you would talk to is telephone banking agents, who would just note down the message but no coordination with their operations. You will not hear from them NO MATTER HOW MANY TIMES YOU CALL THEM SITTING OVERSEAS.

3) Telephone banking sucks, you can;t really do any transaction with them. you can;t get your issues fixed as the messages you leave with them get trashed.

4) You cannot transfer your money among your joint account, there is restriction, which is unwarranted or unexplained.

- in my case i cannot transfer money between my nre and nro account

5) There are unknown and arbitrary FCY charges which are never explained.

6) If you are back to your work country outside India, you cannot use your account by any means, unless you leave your checks with your friends or relatives in India.

7) There are high conversion charges when you use debit card overseas. You loose lot of money.

11) Be ready to face their staff or tele banking agents who are just high school or university dropouts.

additionally i can show you misleading written information provided by hsbc employees

HSBC — Service Issue

Credit card # [protected].....HSBC sucks....and recent experience with bank forced me to cancel my card and also planning to close my banking account as well......They have one of the worst customer service i have experienced and recent experience with Ravi and Dinesh left me fuming with anger.....and frustration.

I have requested for cancellation and they issued me replacement
I wanted to speak with supervisor but even for this, they want us to first do a verfication....unfriendly protocols
I wanted no due letter and that is too big a deal for them.....
I wanted call back, they refused and asked me to call back after 30 minutes......

WHAT A GREAT CUSTOMER SERVICE ???

HSBC — NRI Services

The customer phone service is very poor , no one can really fix the problem. I tried many times but still they could not find the solution. Any lady on phone told me to call back again and we will fix the problem and when i phoned back someone else answered the phone and i had to tell the entire story again and still no solution and the most important the Post from HSBC India take ages to come or probably you not will receive or loose them.

recently they have increased minimum balance required to maintain. now it is 75000. I opened up account with them recently at that time it was 25000 and only after using there services for 2 months I came to know that I have to maintain 75000. They did not made me aware about it.

I complained to RBI ombudsman but nothing happened. Bank replied saying they can change rules whenever they want to change.

Hi
I am holding an NRE account with HSBC in India for last 22 years, suddenly they changed the minimum balance requirement (10 time higher) and without informing me of this change merrily started deducting quarterly fees from my account.

Discovered it after 6 months, better stay away from this bank, who are ready to loot you no matter how old a customer you are. Their primary aim is how to get hold of your money in their pocket.

Manu from India

I AM VERY SURPRISED TO SEE THE SAME EXPERIENCE I AM HAVING WITH HSBC HYDERABAD, THEY HIRE THIS CUTE SALES GIRLS TILL THEY TRAP YOU. BUT WHEN YOU ACTUALLY DO THE TRANSACTION, THEY ARE RUDE, UNCULTURED, UN CIVILIZED, ARROGANT MEAN AND REFUSE TO EVEN ACCOMMODATE A SMALL MATTER LIKE A GIVING A PRINT OUT. I ENDED UP CLOSING MY NRI ACCOUNT WITH IN 3 MONTHS, I AM FED UP WITH THEIR BAD, BAD ATTITUDE. PREFER NATIONAL BANKS OR WESTERN BANKS, WHO ARE MORE CIVILIZED AND EDUCATED ENOUGH TO RESPECT OTHER HUMANS. WE TOOK OUR LARGE SUM OF FUNDS OUT OF THEIR BANK. STAY AWAY FROM THIS NASTY PEOPLE. RAJ V. HYDERABAD, INDIA

HSBC IS A VERY VERY NASTY BANK TO EITHER DO BUSINESS WITH OR TO HAVE A PERSONAL ACCTS. NEVER EVER DEAL WITH THESE PEOPLE

Stay AWAY from HSBC

My recent experience with HSBC Account opening team was HORRIBLE !!!

You need literally to visit US HSBC Branch and get the rubber stamp from their employee !! WTF

They earlier told me that public notary stamp will do and then they took U Turn.

Hello Friends,

Absolutely Right. TATA-AIG and HSBC Bank are very good business partner and never miss a chance to cheat you. So beware of his cheating.

Tata Aig in association with HSBC Credit Card is cheating all o[censored]s.

I have taken tata-aig maharaksha policy last year with a annual premium of about rs 15000 which expired on 3/4 th March. I got a call from tata-aig regarding renewal of the policy which I did not want at all, so told him not to renew. His executive told me that just renew your policy and get it canceled within 14 days, we will refund all the amount we charge from your hsbc credit card and for cancellation of the policy you just have to sms with your policy number to 58888 and we will refund entire amount to your credit card.
So they have renewed my policy with annual premium of rs 30000 this time.

I have sent him sms 4 times on different days within 14 days but they did not cancel my policy.
Then I contact with tata-aig customer care who says I can cancel your policy after deducting 25% (why? - even I contacted customer care within 14 days - they says there is no lookup period for renewal of policy).

I have contacted hsbc bank customer care regarding same, but they are even not ready to listen my problem, They says just talk to tata-aig, if tata-aig refunds it will automatically reflected into your credit card a/c.

This is not the end of story, HSBC bank has automatically converted this policy premium amount of rs 30000 into emi without my consent, A step ahead of Tata-aig in the process of cheating.

Overall, Its my suggestion that never take any policy from TATA-AIG using your HSBC bank Credit Card as both are very good business partner and never miss a chance to cheat you and beware of his cheating.

hsbc gold credit card — Online Payment

This is my first credit card,
I took the card because I was assured by HSBC that I can make payment online from my HDFC card without any extra charges. They also assured me to help in case of any doubt or confusion but there customer care no. is never working[protected].
I have swiped my card on 25th NOV 07' and want to make the payment (1st installment) but till date I hav n't received any bill or any guidance from HSBC how to pay online.
I would request HSBC to improve their customer service and be more transparent to their customer.

Regards,
Piyush
(4th Dec 07')

Gold credit card — gold purchase scheme thru credit card

i had bought gold thru credit card from HDFC bank, indira nagar, lucknow on 21/10/08 on 0% interest EMI scheme. I have been sent full bill instead of the EMI bill. It is a burdon. Please help me.

Hi

i am Nishank Singh (customer of your HSBC Gold Credit Card) i am not receiving the statement of this month can you send it to me ASAP.

I want to open my online transaction account.

Gold credit card — late payment free

Dear Sir/ madam,

this is to inform u that i m being to your loyal customer from so many year, but still because o[censored]r courier delay u fine me 472.36.u have send me immediate paymement notice which i paid on same day of received of bills but still u have charge me then again u send me a bill of 464.97 along with previous fine which i have not purchase anything . this is creating problem for me to use further this card.kindly send me the detail of all my account from dec to feb and i want delivery details also.and if possible revert this amount to make further transaction with your bank. kindly send me detail through mail on above email id.

Personal Loan from HSBC — Agency people came to home and using vulgar words

Sir,

I have take personel loan from HSBC and due to my job problem, i am unable to pay the EMI for the past 3 months. so the bank agency people keep on calling to my mobile and using some vulgar words and keep coming to my home also.And they talk to my wife with same rubbish words at it hurts her a lot.

Here is the person name and contact nos.
1. Mr.Mohan[protected]
2. Mr.Balaji[protected]

Please take necessarry action and help to come out from this stress.

Thanks,

senthil.

I have recieved personal loan of rupees 1, 61, 000 Personal loan account No:[protected]. I wish to close the personal loan account entirely by remiting the amount due to be settled in one lum sum.
On my written request, I wish to get fresh personal loan. Rupees One Lac.. I hav not recieved any in the matter. Please tell me the actual amount to be settled as on date for the previous personal loan drawn by me, during 2007.

Personal Loan from HSBC — Higher Interest Rate

Sir,
Myself Arun Sharma and i had taken Personal Loan of 35000 Rs from HSBC in 2007.They have charged 34% interest per year.When i had applied for the loan executive told me that they should charge interest 25% yearly.But after approved loan they directly charged 34% yearly. And you know last 6 month i am suffering from unemployement becz of ressesion in the market. You tell me how can i pay monthly EMI even i am independent myself. Please let me know how can i resolve this probelm and how can i save myself from this higher interest rate.If any solution so please let me know immdtly.

Arun Sharma
Mobile: [protected]

Try to give a Yellow notice. saying your condition and from local police you can get this. That may relive some from all the sort of loans.

i had consumer loan with you in 2007. i have not paid my last 2 moths emi.now i want clear that balance emi amount with interest, but the problem is i dont have consumer loan number and records. please iam requesting you to co operate .this my name and date of birth k.harish kumar, 26.02.1983, #158, 35th main road, narasimha swamy extn, nandini layout, bangalore 560086 mob [protected].plz cntact through mob.

Personal Loan — cibil records

Sir,

My name is SANJAY KUMAR CHATTERJEE,
pan no AIMPC3949A.
DOB: 3rd March 1972
Add; 4/227, Subhash Nagar , New Delhi
Email: [protected]@yahoo.com
On applying for car loan it was confirmed that my name is endorsed in cibil records, and therefore my application has been rejected.
I had never taken any personal loan from any bank.

Kindly help me.
Is my name endorsed in CIBIL records


Regards

S.K.Chatterjee

HSBC — Calls to Pay against non-existant Credit Card

Dear HSBC,

I have recieved call
from Pravesh singh from the number[protected] stating that he is calling from noida sector-16. He also told me that i hold a HSBC credit card no [protected], which has a outstanding of 24000 Rs.

I have contacted HSBC Helpline and found that the Credit card no does not exist.

I also never had such a credit card.

Please contact me immediately at [protected] immediately. Or at
Samir Barua, C/O g.P barua, %, Deshapriya Park Rd. kolkata-26.

Please stop harassment for a non-existant Credit Card.

regards,

Samir baruah

HSBC Credit Card — Unnecessary harrasment for non existent payment

I was holding a card of HSBC ([protected]) and asked for a balance transfer of RS 15000 about one and half years ago. The DD they sent me didn’t reach me. I called up HSBC and also informed them through my online account about the situation.

Even though I informed that I didn’t receive the DD, The HSBC India people started sending me bills from the next month. Now the situation is that the amount has been increased to 32000 adding late fees and finance charges.

When I contact them they ask me to fill indemnity bond. Why shall I fill anything when they are at fault. It is their DD and they must know that it has not been used, so why cant they cancel that.

They are calling me for payment everyday; the payment which is practically I haven’t used.

I have a credit card ([protected]), I, please send me the email id so I can write to him about my problem.

Date[protected]
To,
HSBC
Dear Sir


Re : Credit Card No.[protected]

I am employed with Everest Industries Limited having office at Mumbai. In or about Feb 2006, your marketing representative visited my Thane office and gave demo for the usage features of your card. While I was inquiring about the features of your card, your marketing representative obtained my signatures on some forms and obtained some documents from me for purpose of noting my name as “interested member” for filling inquiry form. Subsequently your Bank Credit Card bearing No[protected] was posted to me at my office address.

I say that without my using your card, your Bank sent me statement for Rs.210/-.approximately. I say that I immediately called your customer care number putting forth my grievance and called upon them to cancel my card and terminate services with immediate effect. I also called upon them to sent me letter for “No claim”, to which they showed their inability and stated that same is granted only in case where there is any dispute above Rs.1000/-, however they assured me that card is cancelled and services are terminated. I say that subsequent thereof, I have not received any statement from your bank till date.

I say that from last about 15 days, I am receiving sms from your bank for payment of Rs.4570/- towards aforesaid credit card pending bills. I had never imagine of such conduct from Big Banking Corporation like yours. I say that without usage of your services, how can I be made and forced to pay charges levied by you. I put forth my grievances with your customer care at Ram Maruti Rd branch, Thane who showed their inability to locate my bills and pending dues. They were also unable to provide me any Bank statement though I was ready and willing to bear the cost for same. I say that I also spoke to Mr.66667070 of your Bank collection centre at Mumbai,[protected] who responded to me rudely as if I am bring defaulter / criminal. I say that thereafter I spoke to your Delhi Recovery Cell at Telephone No[protected]/45023968 with Mr.Basant, who was also not able to resolve to my problem or provide me statisfactory reply.

The said act of your to grab heavy & exorbitant amount from me for no fault of mine speaks of your volumes and attitudes to procure money by adhering to illegal means & making trap for the innocent customers like me.

I am therefore now constrained to put forth my grievance in writing for necessary action and resolution of my grievance. Request you please look into this matter and advise what should be my next step.
Yours truly,
Arun Shankar Kushwaha
CC to for information and record

A) Thane
B) Mumbai
C) Delhi

HSBC — Harrassment for a non-existent Credit Card

Out of the blue, in Jan I received a Credit Card Bill Statement from HSBC for Rs 3309. The charges were some annual fee for a credit card. I dont have a HSBC Credit Card, and hence have not made any transactions on their credit card. Now every month I get a late payment fee bill plus 10 calls a day from HSBC Call Centr asking to pay up
1. For a credit card I never asked to have
2. For a credit card I have not received

Please help.

Anju Saxena
anju.saxena.[protected]@gail.com

HSBC — HSBC service is pathetic

Hello
I had applied for balance transfer on 19th March and still today I have not received the BT. These people keep making you fool.
Initially they sent the BT by Speed Post and it went undelivered to bank even if I was present at the mentioned address. Second time they sent it by Blue Dart. Again it went to bank undelivered, When complained about Blue dart they said that the area in which I am expecting the DD is not in their service.
They taken the complaint against them and promissed to deliver the balance transfer to nearest HSBC bank. I did not get call from them. When I called them I came to know that I canceled one BT and they sent only 1. I dont know when I canceled the BT. When I asked them they kept my call on hold for half an hour with no reply.
Still waiting for their reply.
Experience: HSBC bank is really a pathetic bank and dont do any transaction with HSBC banks. These people really cheat you.

HSBC - Gold Credit Card — Payment of Fraudulent transaction from Stolen Card

I was holding an HSBC credit card # [protected]

I had reported the card is stolen on 13-Mar-2009 and a police complaint was submitted later via post. There was a transaction on my statement dated 17-March-2009 for 540 Euros (Rs. 37, 362.85). I had repeated mentioned to HSBC that I should not be liable for this amount.

But I am still being harassed by HSBC to make this payment. I have provided all the details and communicated the same to the Customer service, Nodal officier as well as country head Mr. Rajneesh Bahl but no relief yet.

Kindly help and do the needful

Thanks & Regards
Sandeep Jain
#91-[protected]

sir,
My credit card No.[protected] has been closed long back by scratching and dropped the same in the HSBC drop box. But so far no confirmation has been received from HSBC. However, an amount of Rs.551.50 have to be refunded to me. Despite of repeated request, no refund has been made so far.

I request you to kindly look into the matter and arrange the refund amount of Rs.551.50 including reward points immediately please.

Thanking you sir,

Yours sincerely,
MANJUNATHA RAO
Cell No.[protected]

TATA AIG FAMILY SECURE INJURY PLAN — CANCELATION OF POLICY

First of all sorry to say TATA AIG service is so bad. Nobady is taking care of customers.

My policy no. is FSP[protected], my EMI was Rs1220/pm, I have called customer care to change my plan to Rs500 on 26 Sep08, they have changed my plan but they are taking out money Rs1220 form my HSBC credit card. So I have make request to cash back 15 bays back but still it is pending. Now I have cancel my policy because of such rediculous service but they have not given any message to HSBC so they have drown again 1220 on 5 Nov. I am suggesting to people think twice before taking such policy. If any body resposible is there please contact me and try to solve the problem..

Regards
Tushar

I wish to get the tata aig family secure injury plan FSP[protected] (certificate number) master policy no; [protected]. CANCELED WITH IMMEDIATE EFFECT.As iam no more interested in the same .

my policy no FSP[protected] FOR Family Secure injury Plan through HSBC now I want to cancle it kindly cancle with immediate effect and pl inform HSBC not to charge in next bill thanks

Till today 07th May, 2009 this problem is still unresolved. I haven't received any response from Consumer cell, HSBC, TATA AIG or any other related persons for this to resolve it. Now I have filled my complaint in RBI site. May be that will work, but almost 3 days have been passed, but haven't received any mail or call from there side too.

Mis gude, Fraud, Miscommunication, Bad dealing with Customers, Hidden things
Old Reference Number [protected]
Complaint Details: Dear Sir/Madam,

I was a customer of HSBC Credit Card no. [protected]. On December 2008, I got a call from Mumbai HSBC Executive that TATA AIG has launched a scheme especially for HSBC Credit Card holders. They told me about TATA AIG POLICY plan in April 2008. In my first reaction, I clearly told them that I am not interested and cannot afford this policy. Again after 5 minutes another person called me and said to read manual first then if I did not interested for that then I can do cancel these policies within 2-3 weeks. I said OK and I satisfied because I have never any message nor courier from TATA AIG Insurance,
Then after a ONE YEAR on April 10/4/2009, I received a courier from HSBC. When I have opened these HSBC STETMENT I have very surprised I saw that some amount (8, 226) for pay
Were only for 1 year (which was not in my noticed by the executives, they misguided me). Immediately, I have decided that the amount of these policies is too big and it can not afford my pocket. I called, immediately to TATA AIG toll free no. But no body was picking up the phone and it was always busy. In second action, I called to HSBC help line, but they said clearly that they could not help on this case because it is a TATA AIG case and they can not do anything on it. I was SHOCKED and SURPRISE that on one hand HSBC’s executives introducing there customers TATA AIG policy plan, now they are saying they cannot do anything! In my third action, I sent a mail to info.hsbc.co.in on 20 April to cancel my policies.
After 14 May 2009, I got a mail by Mr. Nabeela Ali that due amount

Finally, I had sent a notice latter to them after filling consumer complaint number o3b7e on[protected], to do clear all my dues, This pending amount is actually showing due to TATA AIG policies.
I will not pay one paisa for this fraud, My pocket not allowed

I am feeling mentally depressed and unbalanced due to this behavior of HSBC Bank.
Plz response immidiatly

Thanking you
Raghavendra Mandal
CREDIT CARD NO. [protected]
Tata AIG policy no. Don’t’ know, Not Received

Employee of
THOMSON PRESS
INDIA TODAY GROUP

HSBC Credit Card — Feeling bad to be a customer of HSBC

My credit card number [protected] which I was using from Nov 2007 is expired on Nov,2009. I was about to request for cancelation of my card, since I was not happy with the services of HSBC.

I mantained zero purchase on the card from July 2009 by clearing personal loan earlier. They have not returned the interest as I have cleared earlier but in Dec 2009 I got an Email stating I have to pay Rs 2000+ as part of annual charges and so.

Why should I pay when I am not owning any credit card?

Let me how to deal with a company that don't have basic ethics in bussiness.

If I proved that your educational loan officer in playing with student! can you terminate him from his service?

please reply,


Er.B.Josph Tel [protected]/25349922

Manager Customer Connect 30.09.08
Credit Card Division
The Hongkong & Shanghai Bank Company Ltd.
No 96, Dr. Radhakrishnan Salai
Mylapore
Chennai

Sub: Discontinuation of Credit Card
Dear Madam / Sir.

I understand from communication received from my residence in Kolkata, India that you have forwarded me a bill for renewal of my Credit Card No. [protected]. The statement is for the period 26th July 08 to 26th August 08. Amounting to Rs. 594.49 ( Rupees Five Hundred Ninty Four & paisa Forty Nine Only)

Please note that I have since moved out of the country & in my present place of stay, the credit card is not valid for use. I had therefore not requested for the renewal of the same after its expiry. You will also notice that there has also been no transactions on my expired credit card for a very long time as I am no more in the country.

In view of the above, I would request you to please waive of the amount Rs. 594.49 ( Rupees Five Hundred Ninty Four & paisa Forty Nine Only) as I DO NOT NEED A RENEWAL of the card. A line in confirmation over e mail to the action will be much appreciated.

In would also take the opportunity here to Thank the team at HSBS for the excellent service that I received & also wish you all the best for the years to come.

Thanking you.

Yours Sincerely,

Soumitra Bose

E mail address : [protected]@yahoo.com

HSBC Credit Card — discontinuation of credit card

i want to discontinue my credit card no [protected] but inspite of calling up many times it is not being done

HSBC Credit Card — statement of total payment

Dear sir/madam,

i hold a credite card of hsbc bank whice no is [protected] . From oct,08 to aug,09 i was out of kolkata. during this time i didnot receive/get any statement & my payment details.

so i want to get the statement & my payment datails as early as possible & want to start the payment. plz inform the hsbc credite card depart ment to contact my no [protected] or my email address.

thanking u

dear sir,

I am holding HSBC credit card no. [protected]. I did not used that card for a single time
card since i received it, but they have been sending statements through by courier
late payment fee for the initial amount that they charged
me.I also made my complaint via phone in HSBC customer care delhi or noida for cencellation. there has been no replies so far.

please help me regard this & CANCELLED THIS CARD.

regards,
pramod kumar hirna, c-208, G.T.ROAD, GHAZIABAD PHONE NO. [protected]