[Resolved]  PNB Bank ATM Machine Complaint — COMPLAIN

Address:

Rajasthan

Hello Sir,

My name is MAHENDRA PRATAP SINGH. I have my salary account in ING Vyasya Bank Noida Sec-19 (UP).Last month on 10th August 2012 I went to Jaipur.I went for Transaction of 3000 Rs. to PNB Bank ATM Machine at Baba Harish Chandar Marg Near Raisar Plaza Jaipur.I am explaining you whole process which happened in ATM machine of PNB during Tranaction. -I entered my ATM card of ING vyasya Bank.
-I entered my PIN Number.
-Then I entered 3000 Rs for transaction.
-After that there was a message on screan that “Your transaction is in process Please wait…”
-I waited 2 minute there But I could not receive the amount And Rs. 3000- was deducted from my account..
-After I pressed Cancel Button.
(This same process repeated with three people one is before of me and one is after me but same message was showing after whole process)
Also I dint received transaction sleep from ATM at that time.

When I checked in other ATM my money was deducted from my account. I dint received transaction message on my registered mobile number. Then I called customer care of ING Bank they told me that they will provide me solution within 7 days. But after 1 month I dint get solution and my money also. They claimed on PNB bank during these 7 days according to their process but PNB bank refused to give my money back. After 7 days I contact to my Bank Branch but they tolerate my complain 4-5 days.After requesting in my Bank branch they gave me EJ-Report of transaction in which they told me that transaction was successful although they considered that transaction was incomplete according to the timings of transaction in ATM. In EJ-report it is clearly showing that transaction was incorrect.I went in PNB bank in Noida Sec-19 but they dint help me.They told me that contact to your branch.
Still after 1 month I didnt my money back.

So please kindly provide me solution.

My account No[protected]
ATM card no[protected]
Complain No[protected]
Date of Transaction- 10th August 2012
Timing of Transaction- 17:12:30

My E-mail id is- mahendra.[protected]@gmail.com
Phone- [protected]