[Resolved]  PNB — poor service

Hi Rinku

For Your Information

A system of Chief Host has been introduced at every Circle Head’s Office. A complaint may be conveyed to the Chief Host on telephone, who will get the same redressed. If the complaint is not redressed within 7 days of lodging, the matter can be taken up with the concerned Circle Head, under whose administrative control the branch falls

You can Contact the Cicle Head of PNB in bulandshahr, , , , Mr M S Maun, AGM - [protected]
[protected]

He is very Dedicated Banking Professional

On 15th of every month (next day in case of holiday), customer can meet the Branch Manager/Higher Authorities in their office without prior appointment.
• Alternatively, a Complaint can also be reported to our Customer Relationship Centre on toll free number[protected], accessible 24 hours from MTNL/BSNL fixed phones throughout India OR[protected]a paid number, which is accessible from fixed as well as mobiles of any telecom operator.


• If the complainant still feels unsatisfied with the Branch/Circle Office, he can address his complaint to the Bank’s Nodal Officer designated to deal with customer’ complaint/grievance giving full details of the case to :

Ms.Malathi Mohan,
General Manager, Punjab National Bank, (Customer Care Centre),
Head Office, 5, Sansad Marg, New Delhi-110001. Telephone No: +[protected]
Fax: +[protected]
E-Mail: [protected]@pnb.co.in OR [protected]@pnb.co.in

• After exhausting above machinery/channels, if the customer is not satisfied, he may write to

Chairman and Managing Director
Punjab National Bank.
Head Office,
7, Bhikhaiji Cama Place,
New Delhi- 110066
Fax:[protected]


Regards

Musfer (musfer.[protected]@gmail.com)

PNB — poor services

hellow, sir
my name is ashish nautiyal .
i have a account at ur srinagar garhwal branch, uttarakhand.
my account no. is [protected].and customer id is BGV003677.
last so many days whenever i go to pnb srinagar, no one to entertain me . i just want to latest entry on my passbook, no one do this simple job. they are giving the server , electricity and busy causes.
now i want to close my account from pnb.
but you take serious action against those staff, because they are sitting there for us.
hoping for faveourable reply
ashish nautiyal([protected])
rain basere
nursery road
srinagar garhwal uttarakhand

The Bhogal branch, new delhi, too has the same attitude. They want the customer to visit at the given by them, esp., the ladies out there.

To,
Chairman and Managing Director
Punjab National Bank.
Head Office,
7, Bhikhaiji Cama Place,
New Delhi- 11006

Ref: Bank staff complaint for PNB Tri Nagar branch, Delhi.
Sub: Complaint against bank staff behaviour for opening new account.

Respected Mam,

I, Ashish saini account holder in your bank, branch of Tri nagar (Delhi).

Due to unavoidable reason and personal behaviour of your branch staff, I have planned to discontinue my CC, SA & RD account services from your prestigious bank only because of your staff behaviour of mentioned branch as they all are selfish and wants to be at their home before 5 pm anyhow, whether customer have to roam here and there for cash deposit at 3.55 pm or any new customer wants to attach with your bank they directly deny for accepting form and cash as well, even their cheif/ manager have much interest in gossips or hello/ hi with the other peoples or staff members rather to solve customer’s problem or inconvenience.

Today February 23rd 2011, i went their with my aged mother for her new account and FD purposes but your brach staff directly deny for providing service with a unprofessional statement that “bhai sahib aab hum 4 bhej tk account hi thona kholte rhenge, hume b ghr jana h humne cash tally kr liya h, agar services s satisfied nhi ho to manager pa jao ya kisi or bank ma” and they all are playing with me by guiding me another counters, that go to Mr. Jain he’ll guide you or go to Mrs. XYZ she’ll deposit your cash and so on so i torn my form their and decide to discontinue with PNB and will opt for Standard chartered bank or ICICI any private bank who know how to behave with their customer and care take them.

I’ll not disclose any individual’s name as it does not suit to fetch bread and butter from other’s mouh and hope you’ll take any stern action for the same and will handling this problem professionally not as they do.


Regards,
Ashish Saini
Mob# +91 [protected]
E-mail: [protected]@yahoo.com

Punjab National Bank is the worst bank as far as customer service is concerned. My complaint is regarding treatment of customers if you are transacting at a branch other than your native branch. Each branch has different procedure for accepting cash deposit from customer belonging to other branch. For example, Branch at West Patel Nagar, New Delhi accepts cash for other branch customer from 3-4pm. The branch at Sector-1 Noida issues token (10 customer in one sequence) and lets the customer stand outside branch entry door (imagine the heat in May/June). The Sector 18, Noida branch is one step ahead. They let you stand in scorching sun outside the branch where they have a dingy window to accept cash from other branch customer. I urge the all the harassed customers of PNB to close their accounts and let the scoundrels (bank staff of PNB) know that their salaries come from the business that we give to bank. I urge citizens of my country not to tolerate the injustice. Be LIONS. Speak up and claims your rights.

swap machine

swape charges

OTP not Receiving

My account no. of PNB is [protected] and registered mobile no. is [protected] . I can not receiving OTP no. My ten Complaints pending for Pnb Bank customer care.