[Resolved]  PNB — Finacle: India's Banking Backbone has bugs

I am a Punjab National Bank Customer.
I use Internet Banking.
I located 2 bugs in Finacle software:

Bug 1:
On the website, I requested the statement between 2 dates (01/03/2010 to 24/03/2010).
The statement provided in XLS sheet format was from 09/03/2009 to 16/01/2010.
I've no idea where the mistake was.
I tried this 2-3 times, but the same results.

Bug 2:
I have an OD account. The software was not charging any interest on the OD account for last 2 years.


I feel that Finacle (by Infosys) is backbone of Indian banking industry. Such bugs are painful.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Punjab National Bank [PNB]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    22%
    Complaints
    4880
    Pending
    0
    Resolved
    1097
    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
    View all Punjab National Bank [PNB] contact information