[Resolved]  PNB Debit Card — WRONG ATM DEBIT

Dear sir,

1. I am holding SB a/c no-[protected] in Udhampur branch of Punjab national Bank.

2. On 01/10/09 around 7.30 pm I tried to withdraw Rs5000/- through atmdebit card issued by PNB from the ATM of State Bank of India atUdhampur, Near Petrol Pump. Initially, the screen was shown as the REQUEST IS BEING PROCESSED, PLS WAIT, but subsequently the transaction was declined due to transaction time out reason. I tried to withdraw the same amount, but met with the same fate. Onchecking the balance through the same ATM and again through the internet banking, I was surprised to see that amount of Rs. 10000/- (Rs.5000/- plus Rs.5000/-) was shown as debited from my above SB Account.

3. All my efforts to contact the PNB authorities through their helpline no.[protected] proved futile, as no one attended to the call though I was put on hold for hours together on 01/10/09 and 02/10/09, except a recorded message. Kindly advise as to what is to be done for getting the credit towards the wrongly debited amount through ATM.


M.A. Venkateswaran