Sony customer care in India is a complete sham. The whole Delhi has one collection center with one clerk and one PC to register jobs. The average wait time at the center to register defective products is 40 minutes.

Sony is also selling products in India for which they do not stock critical spare parts like hard disks. The attitude appears to be that customers can wait indefinitely. In my case - 24 days as of 26 Feb.

The service center activities appear to be on different systems for different product categories. So if you call the 66006600 number for customer care, you are asked for product category and directed to the specific center.

The customer care number is also notorious for cutting off calls. You get an automated wait for operator voice response, the operator phone rings and then the call ends abruptly. You need an average of 4 attempts to get through each time.

Sony India should pack its bags and leave the country or crawl back to whichever hole they crawled out of in the first instance.