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Sony India Complaints - POOR/WORST CUSTOMER SERVICE FROM SONY

View all Sony India complaints

Sony India

Posted: 2008-08-23 by Saurabh

Send email

POOR/WORST CUSTOMER SERVICE FROM SONY

Dear Sir/Mam,

I am following up with the SONY company

Sony India Registered OfficeNORTH

New Delhi
A - 31, Mohan Co-operative Industrial Estate, Mathura Road
New Delhi - 110044
Ph No : 66006600
Fax No : 26959141

from last one month for repair of Sony CD Player. From last two weeks some engineer calls from Sony company on very monday and say that he will visit at our premises on weekend and recify the problem, but nobody has turned up and nothing has BEEN DONE TILL SO FAR.Before this we were following up with there service centre with the name as HITEL VISION PVT.LTD.
27/4 NANGIA PARK SHAKTI NAGAR NEW DELHI
110007
Phone : (011) 23841919, 011-23845028
There reponse is also negative and were least bothered about customer complaint
MY HUMBLE REQUEST TO YOU IS PLEASE TAKE STRICT ACTION AGANIST SONY AND ITS SERVICE CENTRE AND GIVE ME THE ALTERNATE SOLUTION TO RECIFY MY PROBLEM.

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Sony India - Poor Customer Service

Comments

634 days ago by Ritesh Gupta [send email]

last year i bought SONY DIGITAL CAMERA MODEL NO. DSC H7 . last week i lost my camera remote. i want a new remote . can u help me about this problems. and plz mail me where i can bought this remote.

253 days ago by Primith [send email]

Hi,

This is my third email with regard to the same issue stated below and i still haven't got a clear solution to what has happened with the camera. I hope somebody is reading these emails, on the other way round too i am not getting connected to any of these telephone numbers from this morning Ph: 64569934/35/41155171. The phones are ringing but nobody to answer the same.

Its been an awe full day fro me till now from morning 8.30 am . I feel all my calls and emails are falling unattended to a giant company like yours. This definitely needs to be looked into.

Primith.
+919611866355

---------- Forwarded message ----------
From: Primith V <primith@gmail.com>
Date: Wed, Dec 23, 2009 at 1:06 PM
Subject: Fwd: Pathetic Service ---- Annoyed -----Log No : 4720669
To: sonyindia.care@ap.sony.com

Hi,

This is my second email after a call to your customer service. I spoke to Priyank who again advised me that it would take 3 hours for me to know the information on my product.

I guess no customer should face this trauma again and such a poor response from an international giant is deeply regretted.

Primith.
+919611866355

---------- Forwarded message ----------
From: Primith V <primith@gmail.com>
Date: Wed, Dec 23, 2009 at 11:53 AM
Subject: Pathetic Service ---- Annoyed
To: sonyindia.care@ap.sony.com

Hi,

I am really unhappy about your damaged service department here in Bangalore. I received a message on my phone at 8.31 am today and have been following it up to reach your service department just to know why the estimate has now shot up to Rs. 5397.50 whereby i was told it would cost me Rs. 500 for a lens displacement correction. I tried contacting the service centre to speak to a person by name Yogesh who is only wanting me to believe what he says without any patience to listen to what i had to say which infact got me furious. He then gives me another number for Anand who would explain the technical details where i was not able to get through. Then i got in touch with the customer care of sony at 18001037799. Here i get routed to 3 different departments to finally get in touch with Prakash who again tells me somebody would give me a call back to explain the cost involved.

I really do not understand why the delay when my Log information details are in the system. Why should i reach or speak to 10 different people to know the detailed cost involved for the repair of the Camera. This is the first time i am interacting with Sony and never expected your service to be so damn pathetic. I am deeply annoyed for the time spent and i hope if not a call, at least an email with clear description of the repair would be sent to me.Its 12 pm and i am still waiting to receive a call from any of your departments.

Looking forward to your reply.

Primith.
+919611866355

204 days ago by S.ethiraj [send email]

from,

s.ethiraj
af1 vigneshwaras dhanalakshmi flats

no:6 kabilar street

palavanthangal

chennai-114

I have purchased A LAPTOP ON 06:02:2010 at modern computers, palavaram.The model under no sony cw23.It is not connecting with internet.It has been complained to modern computers.They are not responsing.please do the need ful.

my maid id:ethiraj_comm@yahoo.co.in

my mobile number:9382314221

193 days ago by Howe [send email]

Badly need your help. Never despair; but if you do, work on in despair. Help me! Help to find sites on the: Taking norvasc. I found only this - <a href="http://sit.comune.feltre.bl.it/Members/Norvasc">buy norvasc</a>. Gi: goes health, change, initial brand, adjustment or registration in albuterol drugs, norvasc. Norvasc, this can be very altered with a anorexia of diuretics ready as digital childhood prescriptions and black inventive risk arthritis. With respect :rolleyes:, Howe from Chad.

171 days ago by Sudhi Kanta Datta [send email]

I HAVE A KV-XF29 M97 - TV - WHICH WAS OUT OF ORDER SINCE LAST TWELVE DAYS- SOME M/S NEOSA SERVICE CNT. AT CALCUTTA -26, WAS
INFORMED, FEW DAYS LATER ONE PERSON CAME, HE CHECKED AND TOLD THE SET WOULD BE CARRIED TO SONY REPAIRING CNT, -- AFTER THAT, I AM AN OLD MAN, DAILY CONTACTING THE CENT- TO ARRANGE THEIR PICK UP VAN OR TO TAKE MONEY FROM ME AND HIRE A taxi TO GIVE ME A CHANCE TO SEE RUNNING CRICKET GAMES BUT HARDLY THEY BOTHER, HAVE ANY DEPT OF SONY INDIA - TO MONITOR THEIR SO CALLED AUTORISED SERVICE- PEOPLE ?

75 days ago by rajibmu [send email]

demo registration no: 5478140. Still now not installed. It should be with in 24hrs. Please installed it today itself. Contacted to tollfree but could not get satisfied. They have given phone no: 2584755/32927446 but not get any responces. It's sony so it's should not work like other company. Who will be resposible for that?

43 days ago by sandeep seth [send email]

hi sony poor service i bought a sony bravia i complaint to 18th july regular to till date but nobody care it my tv is in under varranty but after varranty i don, t know ???????????? sandeep 9312497234