[Resolved] Pothys — Worst behaviour of staff | |||
We have gone to Pothys for purchase on 24.10.10. We have select the garment and billed. When we have to go to pay for that bill, there is huge rush because of Diwali. All the customers got tensed and scolding the billing staff. I am also in that crowd. The staff in the billing counter said commonly that don’t raise in your hand against me. So I have taken off my hand. But some other customers keep on raising the hands and he collect the cash from them and I woul keep on waiting. So again I raised my hand to give cash. Again he scolded me individually and told “ kaiya edumma”. I told that you have collected from others and made me waiting so that only have to do like that. But again he said roughly that what could you do if I didn’t get money no longer. I said that I’ll just go out of the showroom. I have no need to get insults by you. Talk with respect. We haven’t come here without any other go. For that he had told then why you came here? So we can conclude that Pothys is a good showroom but the staff there worked like this fellow will spoil the growth of that shop and hurts the customers without meaningful. We can see there some other pleasing staffs also. But I never met such a person anywhere. He is unfit for this job. Pothys Management should take action on that person who was in the ground floor cash counter nearest to the staircase. (The mistake I did was that I haven’t noted that man’s name Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
I am Dr Suguna (MBBS, MD) working as Assistant professor in a medical college, Pondicherry. We had been to Pothys, Pondicherry on 17.10.2014 around 5 pm with my friend who is also a Doctor. After our purchase in the garment section for about Rs 1500, we went up to the supermarket section (fourth floor) to shop for our discount money of Rs 26/- But during the process of looking for Rs 26, we ended up purchasing items for Rs 478. When we came to the billing counter, the biller who was a female with a blonde hair, checked and billed our items. When the bill was about to be printed, i realised that i didn't provide her with the discount bill (Rs 26). Sooner i intervened and gave her the bill, for which she denied to include in the original bill (Rs478). When i asked her politely about what can be done now, she gave a very sarcastic reply " ADHELLAM INCLUDE PANNA MUDIYATHU, BILL CLOSE PANNIYACHU" . Then i asked her again what can i do with the bill now, she again said rudely and sarcastically in Tamil, " ANGA POI YEDHAVADHU CHAAT ITEMS VAANGI SAAPTUKONGA". After the final billing, we had to receive a balance of Rs 22, for which she gave a POPPINS worth Rs 2 without our consent and put in our bag. We were really pissed off with her bahaviour, and again purchased a KIT KAT dark chocolate worth Rs 25 in exchange for our discount coupon, and we still had a balance of Rs 1, for which she replied " INNUM Rs1 BALANCE IRUKU, YEDHAVADHU THINGS EDUTHUTU VANGA". We walked out of the supermarket since we were irritated by her foul behaviour. We also complained orally to the customer care in the same floor. We also registered a written complaint in the ground floor and spoke to the incharge person.But no actions have been taken yet.
The very purpose of lodging this complaint is that,
1. the bad behaviour and arrogant attitude of the staff should be dealt with
2. it showed the height of disrespect towards people
3. if educated people like doctors can be humiliated this way, then wat is the state of poor illiterate people
The very purpose of lodging this complaint is that,
1. the bad behaviour and arrogant attitude of the staff should be dealt with
2. it showed the height of disrespect towards people
3. if educated people like doctors can be humiliated this way, then wat is the state of poor illiterate people
On first week of march 2015 we purchased a few sets of dress from POTHYS, THIRUVANANTHAPURAM, KERALA for gifting to relatives. Since we wanted to give the facility of exchanging the items; we packed the items in different packs and got the invoices stapled with each packet.
We went to the gift coupon counter in ground floor for collecting the supermarket gift coupon. One lady staff was chatting to a male across the counter and the second lady staff was doing something on the floor. After waiting for some time; the first lady staff asked me to remove the invoice from the packet for scanning the bar code; I told I don't want to remove and mix the packets; She said rudely, she cannot give the gift coupon without the invoice removed. I went near her and asked why she cant scan; and demonstrated; how it could be. She rudely said it is difficult and prepared to scan. However, the other lady who was meddling something in the ground stood up now and stopped her; and said, they cannot scan if the invoice is not removed. Then she said, they wanted it to be removed by customer to avoid complaint that the staff damaged the invoice!!!. I had no choice, but to raise a complaint with some guy in a top floor; He telephoned and spoke to the ladies; however, it appeared to be appeasing the ladies. Later he sent an escort with us to the counter assuring that the invoices would be scanned without being removed. However, on reaching the counter the second lady plucked the invoices rudely and scanned. I ENJOYED THE TREATMENT.
We went to the gift coupon counter in ground floor for collecting the supermarket gift coupon. One lady staff was chatting to a male across the counter and the second lady staff was doing something on the floor. After waiting for some time; the first lady staff asked me to remove the invoice from the packet for scanning the bar code; I told I don't want to remove and mix the packets; She said rudely, she cannot give the gift coupon without the invoice removed. I went near her and asked why she cant scan; and demonstrated; how it could be. She rudely said it is difficult and prepared to scan. However, the other lady who was meddling something in the ground stood up now and stopped her; and said, they cannot scan if the invoice is not removed. Then she said, they wanted it to be removed by customer to avoid complaint that the staff damaged the invoice!!!. I had no choice, but to raise a complaint with some guy in a top floor; He telephoned and spoke to the ladies; however, it appeared to be appeasing the ladies. Later he sent an escort with us to the counter assuring that the invoices would be scanned without being removed. However, on reaching the counter the second lady plucked the invoices rudely and scanned. I ENJOYED THE TREATMENT.
I bought a Kurta from Pothys Trivandrum and the colour went off with my sweat and spoiled my dhothi. When I went to return it the staff at the exchange counter started abusing me.When I asked for the superiors he said everybody is in Thirunelveli!!! When I went to complain it to the in-charge, the security told me that he went for lunch. When I told him I will wait he told me that he may not return (he told me first that he may be back after 1 hour only).
The reason they told me for not returning my money is that for cotton clothes colour will wear off when washed and that too not much, but a little. I told them when u wash it, it may, but not when u use it and thereby spoil ur dhothi. Then they told that it will wear off with sweat. Then the staff there kept on saying illogical unrelated things like this (whatever that comes to his mouth) and abused me.
The reason they told me for not returning my money is that for cotton clothes colour will wear off when washed and that too not much, but a little. I told them when u wash it, it may, but not when u use it and thereby spoil ur dhothi. Then they told that it will wear off with sweat. Then the staff there kept on saying illogical unrelated things like this (whatever that comes to his mouth) and abused me.
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Nikunjam Building, M.G.Road, Salem - Kochi - Kanyakumari Highway, Ayurveda College Junction, Vanchiyoor, Thiruvananthapuram, Kerala, India - 695001
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Pothys — Stealing Fuel
HiThree weeks (i.e. 25th July 2010) back me and my spouse went for a shopping at Pothis Textiles, located at Usman Road, T. Nagar, Chennai. I have parked my two wheeler in their designated parking (this show room has exclusive two parking). I had filled in my tank on the said date. After shopping, we have taken our two wheeler and proceed to home, Crossing abt 200 mts, i could see the fuel indicator was in red and fuel regulator was turned to reserve position. I suspect foul play by their security / employees (the employees used go to the parking area to relax, to have a tea etc).
Will the management take serious note of this and ensure from the fuel stealing by their employees or security contracts??
Venkataraman