[Resolved]  Pratul Honda — Pratul Honda are cheaters they sell new vehicle with used spare parts

Address:

Andhra Pradesh

Hi all,
This is to bring to everyone notice about the worst experience I had with any kind of showroom in my life. I bought new Honda activa from Pratul Honda kondapur 1month back. They asked me to pick it in the evening and by the time they handed over to me it was already dark hence I could not see the scratch on One of the panel. Such a disgusting thing that new activa of 60k is having scratches.
Other than this-
1) headlight bulb stopped working in 2-3 days. My previous two wheeler I used for 5 years and never got any issue with the bulb at least. They charged 250 for this from me.
2) toolkit was not provided and after asking they took from another new piece and gave it to me. Poor other customer who may not realize this for months.
3) seatlock was not working properly, sometimes it may work but most of the time it won't.

Next day morning when I realized about the scratches I went to their showroom and they were not very welcoming but I ignored and mentioned about the defect, they said panel is not in stock so I have to check their showroom again. Fortunately they had put footrest in my activa which I did not want and I did not pay saying that once you will fix scratch issue then i will pay money for footrest. Of course I wanted to save my side through some way. They were bit angry but could not say any thing. After that I visited showroom around 10 times and also called them but every time out of stock.
My first servicing became due and went to them asking if they have panel now. He said we will send to godown and check and will replace. In evening when I went to take it I found that they painted the scratch saying madam it is not visible at all now you may check it. I was totally pissed off , how can they just paint my new activa to hide the scratch instead of replacing it. It is just one month and was there from day 1.
I told to them this is not fair, I need to get it replaced and he started arguing. For 30 mins in night time around 9 pm I was all alone fighting with their staff. They were not decent at all in talking and misbehaved. they we literally shouting to make me loose. finally i got weak and surrendered amd said ok For the paint which i should not have. i said i will pay the money for footrest after checking in the morning if the scratches are not visible. Then was the limit when they denied to return me the keys and said you will get the scooty only after full payment and started packing and closing their showroom. I said ok take out your footrest then started opening everything to take it out. I was so mentally tortured and was so helpless that I said ok do not remove I will pay for it.
Such a worst dealer and such a worst staff and such a worst customer dealing and worst servicing.
They did not even washed my activa I am not sure whether they actually did any servicing because I did not feel any change which I used to feel for my previous two wheeler after servicing.
I need justice on this, please help me on taking action against such people. I need as much compensation as much I am eligible at least for the part having scratch and for misbehaving with customer
Pratul are the big cheaters and they sell used parts in new activa. I would suggest everyone not to buy from them, or get servicing done,you never know they may replace your parts. BEWARE from PRATUL HONDA CHEATERS
My mail [protected]@gmail.com