Even though PRTC (Puducherry Roadways Transport Corporation) is a public sector of Puducherry (Pondicherry) government, they are not ready to serve the people better. Just they want to survive that's all.
There is no proper maintenance of vehicle. In beginning the vehicles are came with good quality, infra and also with good maintenance. But now, except the name (banner) nothing is there.
Reservation system also very poor in them. There is no open reservation system (Online, reservation chart, etc..), so lot of brokers book the tickets in bulk and sold them for high rates. In Chennai, there is no reservation; only a token system. So the employees themselves fill the name chart with their own and earn money thro' them while giving it to the urgent need travelers.
There are lot of needs for the buses between Karaikal and Chennai, because Karaikal is now rapidly developing in business side, pilgrimage side (Thirunallar, Karaikal Ammayar Temple, Velankanni Church, Nagore Darga, etc) and also in tourism. So the current number of bus is not enough.
Lot more difficulties and drawbacks are there, but still the government and transport dept are keeping silent. Lets see what will happen in future.