[Resolved]  Punjab National Bank (Personalized ATM Card) — Fault issuing of Personalized ATM card

Address:

West Bengal

Sir i have a saving account in Punjab National Bank in Kolkata branch Sankharipara. Two months ago i had applied for an Personalized ATM cum Debit card in which Account holder names is punched as because when taking any type of loan or while purchasing some products from shops in installments payment they asked for proof where punched ATM card is required that is why i applied for the same . Since after at least 2 months when there was no response from the bank i went personally went there two know about the matter then there they gave me the personalized ATM card but my name is not Punched over it as it is a rule in personalized card that they must punched the name of the owner.When i noticed the fault in it , i told the bank authority they told me too asked from the Head office which is in Delhi, I rang up there also but they told me to ask from the regional Head office and the same response was from there also. Then i again asked my branch authority where my saving account is then again told me too call the Head office ,Delhi and this process kept on going no one was ready to accept the fault. After loosing my hope i again called the help line number of Punjab National Bank but the customer executive spoke to me very rudely that they can't do anything .I was physically harassed as i was running from branch to branch though my problem seems to grow bigger. Generally this card are made in Head office which is in Delhi and issued from there but they are blaming regional head office and regional head office is blaming my branch office. I wanted to buy a laptop for my sister as she need it very badly for her higher studies but i am not able to buy it because no electronic shop is ready to give me in installment payment mode as this card is required as proof . I request to the concerned person to please look in to the matter as the more days pass my sister studies is going to affect more and more . I will be highly obliged if they kindly solve the issue as early as possible.