[Resolved]  PureIT Water Purifier — Battery replacement

Address:Jaipur, Rajasthan

Despite of so many followups from call center, battery has not been replaced. I am constantly calling call center but nobody has come to resolve the matter. my number is [protected]
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Complaint marked as Resolved 
Verified Support
May 31, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr.aamir,

This is in continuation to our conversation and the concerns mentioned in your blog dated 10th May 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 12th May 2010 & replaced the Battery(LLB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Complaint comments 

Comments

Pureit Water Purifier — Battery to be replaced immly

Our Pureit water purifier machine has its battery wornout and it is to be immediately replaced
Our commn. Phone number is [protected]
and address is as follows.
Door#17, Plot#7, Swamynagar Extn-1, Ullagaram, Puzuthiwakkam, chennai-600091.
(Opp Gururagvendra Kalyanamandapam).
Hi,

I have a Pureit water purifier and using it from last one year, the battery has worn out and I have registered a request with HUL customer care for its replacement on 117th Dec 2008. Since then I have been calling him on 23rd, 26th, 30th and today too, only to hear, that we are sorry for the inconvenience caused, the complaint has been escalated and some one will be calling today. I am no longer able to use the water flter and forced to drink water directly from tap without filtering it.

This is worst kind of after sale service I have seen. So I advise that plaease avoid buying HUL products as it has worst after sale service.

Rehman
Bangalore
Our ID[protected] in the name of L. Madhansingh, Address : 10 Susilan Nagar, Nanjundapuram post, Coimbatore-641036. Conatact no. [protected]. We have ordered a new battery for our pureit water purifier machine on 15/06/2009 still we are not get the same.

Pureit Water Purifier — complaint against the dealer not replacing the kit

i have asked the dealer on his mobile no.[protected] in ludhiana to replace the kit on thursday. but he has not replaced the same till date he is asking that the he has not the stock of kits.

subhash namdev
j-558/64, brs nagar, ludhiana-141012
mobile no. [protected]
customer id no. [protected]

Pureit Water Purifier — Functional defect

When we put on the purifier the green light does not glow & the pure water does not come through the outlet meant for purified water flow.
I have purchased a Pureit water purifier and this is second battery replacement and they claim that within 72 hours they will deliver and I booked it on 13th October and today is 26th and so far I have not received the delivery even after 14 days as of today.

My battery is totally drained and it is completely red already and these people dont care if we drink that water and go to hospital even such is the kind of serviced Hindustan Uniliver is giving and they dont care at all the problems a customer is facing and even after such a delay they give standard replies like we will do it today and tomorrow.

I stay in Kaggadaspura and their office is located in Domlur which is just about 10 mins drive from my place and consider in 14 days they are not able to deliver and god help if it has to come from other city may be we will not get it in one year also.

At the time of buying the product they make such tall claims all of which have fallen wayside and I am yet to see a water purifier company who is so in sensitive towards the plight of a consumer and dont know now what to do.

I am seriously contemplating filing a case in the consumer court for the harassment they have meted out to me and we are seriously facing a risk to our health as battery is totally red already for this reason I had ordered about one week before it was to become red but that also no use.

So now i am not left with any other option but to file a criminal case against pureit

S.Haider
Kaggadaspura
Bangalore-560093

Pureit water purifier — No service - exchange of battery

I bought one water purifier make Hindustan Uniliver - Purit in the month of July, 2009 from Lakshmi Nagar branch. On 17th Oct.2009 I have made a request for requirement of its battery as it has already expired. The customer care executives are always promising that they will contact us within 24 hrs. I called them up around 10-15 times. But till date (28th Oct.), no action has been taken from their side.

If the executives of Hindustan Uniliver is going through this, kindly do the
needful immediately...that's all...

Viswambharan P.G.
Delhi

PureIt Water Purifier (HUL) — Faulty Device and Despite several complaints they are not resolving the complaint

Sequence of overall bad experience events with Pure-It water purifier:

1. I purchased a Pure-It on October 27,2009. It was delivered by some Mr.Dinesh ([protected]).

2. It has been leaking from day 1, and I had complined to Mr.Dinesh 3-4 times on October 28 and 29, everytime he made false promises that he is coming in an hour but he din’t addressed the problem faced by me.

3. On October 31 I made a fresh complaint at pureit helpline (Complaint No. C[protected].

4. To greatest of my surprise they sent me a message on November 02,2009 that my complaint has been resolved and if I am satisfied I can send a Ser 1 sms to pureit.

5. Called up again to pure-it helpline on November 02,2009 night and yelled at them and then they said that message was wrongly sent due to technical problems in the system. He said that complaint resolution takes place in 2 working days, and its it just 1 working day passed for now and that is our company policy, so I have to wait for 2 more days which makes it November 05,2009 (A new crap definition given for providing services).

6. Today they called up at my cell and started giving some crap which I din’t understand (lack of English training to your staff, I would say in this competitive environment) and then they banged down the phone and sent me a message again that my problem is solved and if I am satisfied send a ser 1 message.

My overall take on this:

1. Pure-It (HUL) doesn’t have a good sales team. (They sent a person who doesn’t even know how to install a device to customer’s place).

2. Promptness to address queries is missing (When everyone in industry fixes up complaint issues on priority basis, HUL team takes 4-5 days and they give a crap definition that it takes 2 working days mininmum).

3. Faulty technical equipments (Without sending anyone to my place for closing the complaint they simply send a sms that problem is addressed and want a proof of satisfaction sms in return to that bull- “Ser 1” keyword.

4. Lack of training (Customer care staff should communicate to the customer in a language that customer understand, how come speaking in a local language in a globally competitive environment going to help HUL).

5. Non-Adherence to company policies by Pure-It team (I don't think any company can have a policy where they will address complaint regarding new installation in 4-5 days time-frame.


I have had a really bad experience with this device and some awkward explanation provided for service deficiency, and putting the blame on system and company policies, when basic skills are lacking in your individuals. I always respected HUL as a group and still i feel that if this matter can be resolved in a proper i can forget that HUL employs such a dumb staff who are tarnishing the group image in public.

I am truly dissatisfied with Pure-It and wants it to be taken away immediately.
Dear Mr.Varun Sood,

This is in continuation to our conversation and the concerns mentioned in your blog dated 3rd Nov 2009 regarding Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 3rd Nov & provided the required information and explanation, trust the same has been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

Regards
Pureit Team

Pureit Water Purifier — battery change

my pureit water purefier has not working it is stop the purify the water
what can i do

Pureit Water Purifier — reg the so called Battery

As far as a common man like me, would define a Battery as a electrical battery, such as Automotive Battery or Torch light Battery or even a watch Battery. But there is no such thing in the PURIT WATER PURIFIER. I dont talk about the safety features. But why do they call just a very ordinary Indcator as a battery. Why do they Cheat a Common man like me? The indicator Consists of just a Clorin type Block and when it dissolves in water, a plastic stem comes and blocks the water flow. Thats all. According to my Knowledge, there is no Battery in Purit water purifier. Today I spent around Rs.510--00 to change th so called battery kit. I dont know how to call this? Business Tactics or Mere Cheating.???????
THE PREVIOUS COMPANY WAS WRITTEN AS HINDUSTAN LIVER LIMITED BUT THE NAME AS HINDUSTAN UNILIVER LIMITED . PLEASE READ AS HINDUSTAN UNILIVER LIMITED.

Pureit water purifier — battery replacement

As i booked an order for replacement of battery for my pureit by phone i.e., [protected]. on 4th apr 2010. i got the sms from your end by stating that with in 72 hrs and S10/HYD[protected] one of your executive will vist my place and do the needs but till now there is no response from your end. kindly do the needful
I am doing follow up since last 20 days for replacemnt of battery (2250 ltrs.) but same is yet not replace after our repeated request.
Dear Mr.SUNIL KUMAR

This is in continuation to our conversation and the concerns mentioned in your blog dated 07th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 09th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Pureit Water Purifier — COMPLAINT NOT ENTERTAINED

I PURCHASED A PURIT WATER PURIFIER FROM HINDUSTAN UNILEVER ON 5/9/2008,CUSTOMER ID NO.[protected],INVOICE NO.ISO/LKO[protected].THE FIRST BATTERY REPLACEMENT WAS DONE IN JUNE 2009,THE SECOND REPLACEMENT WITH AN ADVANCED BATTERY COSTING RS.510/-WAS DONE IN MARCH 2010 AND NOW THE BATTERY IS AGAIN RED,AND I LODGED A COMPLAINT BUT WITHOUT ATTENDING THE COMPLAINT AN SMS WAS SENN MY MOBILE THAT YOUR COMPLAINT HAS BEEN ADDRESSED KINDLY SEND YOUR FEEDBACK.WE ARE 2ADULTS AND 2CHILDREN WITH A VACATION OF 20DAYS, HOW CAN THE BATTERY EXEXHAUST-FIRST IN 9 MONTHS, THEN IN 8 MONTHS AND THE ADVANCED BATTERY IN 4 MONTHS,WITA WATER CONSUMPTION OF NOT MORE THAN300 LITRES.

Pureit Water Purifier — change battery

i m resident of budhivihar bread factory ke pichhe moradabad .my pureit shows red mark. please change battery.my mobile no [protected]

Pureit Water Purifier — need to change filters and battery

sir my pure it water purifier need service to change all filters and batteries .my mobile no is

[protected].
my address is # 10. 4th cross east extension , tagore nagar, puducherrry. thanking u
change battery
i m resident of alwar-rajasthan .my pureit shows red mark. please change battery.my mobile no [protected]
my add. is manu thapar -jatti ki bagichi -alwar (raj.)pin 301001
Sir, Iam from NTPC Ramagundam Godavarikhani Karimnagar (Dist) A.P.
I want to change battery and filter to my pureit water filter.My Cell number: [protected]

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