[Resolved]  PVR — Non-receipt of vouchers, cheating at Candy Bar

I posted a complaint at PVR Case ID: CAS-25111-XQG8GG. Even though they promised me compensation by giving out vouchers. I never received them at my address. I had sent them an email with the complete address.

Now PVR claims that the issue is already resolved and they have closed the case as resolved.

No vouchers have been received and they have stopped responding to my emails.

===================



On Thu, Dec 10, 2009 at 2:46 PM, PVR Customer Support <[protected]@pvrcinemas.com> wrote:

Dear Mr. Agarwal,
In context to your mail below, we are trying to compensate only for the monetary loss suffered by you which was to the tune of Rs. 150/-. Over and above that, we have extended our courtesy by offering your 3 tickets, free of cost. We are not trying to compensate you for the time factor, as you are requesting. These are open tickets offered to you which you can utilise anytime that you wish to watch your next movie and would not have to take out time specially to avail this offer.
Please let us know so that we can do the needful to bring this matter to a close.
Regards,
PVR Support

[protected] Original Message[protected]
From: Akhilesh Agarwal

Sent: 08/12/2009
To:PVR Customer Support

Subject:Re: Applogies for the Inconvinience PVR:[protected]



As per your email below, it is good to see that finally you are at least wanting to recognize the lapse in the conduct by PVR.

1. You are now ready to compensate 3 tickets for the show that I missed.
2. You are ready to compensate for the Rs. 150 item that I did not receive at the candy bar.

However, I still do not see how are you willing to compensate for the time, haressement and mental agony I went through with my family which also spoilt my entire day.

Please illustrate what you wish to do for that loss?

Thanks,

Akhilesh Agarwal



On Fri, Dec 4, 2009 at 2:28 PM, PVR Customer Support <[protected]@pvrcinemas.com> wrote:

Dear Mr. Agarwal,
With reference to the telephonic conversation, we had a little while ago, we are offering you candy coupon for the monetary loss suffered on account of this case. We would request you to provide mailing address for mailing the candy coupon.
Further, we would like to extend our courtsey by offering you 3 movie tickets, as requested by you. Please let us know whether (1) you would like to accept 3 movie vouchers*, which will be valid for 3 months and for any PVR cinemas in Delhi and NCR region or (2) you can call us and confirm the movie name and show time, date so we can book tickets in PVR Ambience Premier.
We are commited to our hospitality and assure you to provide good services.
Regards
PVR Support


* (1) Not valid on Gold Class (2) Other Terms and Conditions apply

[protected] Original Message[protected]
From: Akhilesh Agarwal
Sent: 04/12/2009
To:PVR Customer Support
Subject:Re: A case with case ID: CAS-25111-XQG8GG was opened against your complaint PVR:[protected]

So what is the update?


On Tue, Dec 1, 2009 at 2:33 PM, PVR Customer Support <[protected]@pvrcinemas.com> wrote:

Dear Mr/Ms. Customer
Greetings from PVR Cinemas !!!
Your complaint has been registered and a case with Case ID: CAS-25111-XQG8GG was opened against your complaint.
Case details are as shown below:
Case ID: CAS-25111-XQG8GG
Case Type: Feedback
Customer's Comments::
28-Nov-2009, Audi 4, PVR Ambience Mall, Seat K1-K2-K3, 3:30 PM, De-Dana-Dan.... Anju at snack counter took Rs. 150 from me during interval for a Veg sandwich. I saw the packing saying it had Paneer in it. I decided to eat something else and informed her to give me another item. I lost Rs. 150 and I was not given any ite...m, no receipt either. Talked to the GM at PVR and he did not do anything. I left the movie hall feeling cheated.
Our representative named: PVR Customer Support is working on this case. We are glad to serve you.
Regards,
PVR Cinemas




Note :: This is a computer generated EMail, Please do not change the Subject line while replying.




Note :: This is a computer generated EMail, Please do not change the Subject line while replying.