[Resolved]  PVVNL Uttar Pradesh EUDD-III Ghaziabad — Humiliations & Harassments of Consumer

Address:

Ghaziabad, Uttar Pradesh

Humiliations & Harassments of Consumer

To: Paschimanchal Vidyut Vitran Nigam Limited

Subject: Humiliations & Harassments of Consumers

Sir,

It is informed that about my personal grievance (as my domestic bill could not correct by the Department in last eight months). I submitted that
In continuation my previous unanswered complaint posted on web portal, any officer of the concerned electricity department did not even contact me for asking problem? If the staff of the concerned electricity department is receiving monthly salary, so they must attain for the welfare of customer at every time in solving customer’s problems. But instead of solving customer’s problems, the concerned electricity department staff & officers are increasing in customer’s problems to promote commission agents and bribe (SUVIDHA SULK) system. The previous unanswered complaint was posted on web on Jun 21, 2012. The said detailed complaint is available at end of this Complaint.

After making personal efforts, BR (for update the consumer electricity monthly bill) was issued, but very shame to communicate that the concerned computer staff did not updated the same in the monthly billing computer records. The personal efforts for updating monthly bill become Zero in the present UP Government only to harassment of consumers by the UP Government Officials.

I personally contacted with concerned computer staff for correcting the said monthly bill, but he (and other three unsocial elements were sitting with him in his cabin) told that the said BR was canceled, Go to electricity department office and request again to SDO and other clerical staff for issue new BR, than after the bill can update. I argued with him but no result.

I telephonically contacted with concerned SDO, and he replied that come to his office and explain all story in details than I can do some thing. In a question, he told that he is having lots of field work, so he has no fixed time to come his office, so come and wait for me to say your story.

After telephonically discussion with concerned SDO, I telephonically contacted with concerned Executive Engineer, EUDD III Ghaziabad, and requested to assist & help in updating the said monthly bill. I told him about the unsocial behaviour of said concerned computer staff. I also told him about the problem of concerned SDO that he is having lots of field work, so he has no fixed time to come his office. After listen me he simply replied that his phone number is not related with complaint office, he is supervisor of only for SDO, if SDO in not working, write a complaint against him, than he can do some thing.


This is about the public welfare system of PVVNL Uttar Pradesh Complaints & Reviews meant for Humiliations & Harassments of Consumer. The PVVNL is not a perfect system who are stealing electricity.

Very interesting to disclosed that a person meet me in front of concerned computer room, he told me he can update my said monthly bill in a hour if I pay him a sum of rupee of 250/-. This is the present corrupted system of the PVVNL Uttar Pradesh.

Concerned authorities of the PVVNL Uttar Pradesh and UP Government are requested to take a action to reform the system in the line of welfare of Consumers.

It is added here that I sent this also to the Present Honorable Chief Minister o[censored]ttar Pradesh Government.

With regards

Dr. Ved Prakash
[protected]
The previous unanswered complaint dated Jun 21, 2012. The said detailed complaint is as under for ready reference-

PVVNL Uttar Pradesh Complaints & Reviews - Humiliations & Harassments of Consumer
SCJ on Jun 21, 2012

Humiliations & Harassments of Consumer
To: Paschimanchal Vidyut Vitran Nigam Limited
Subject: Humiliations & Harassments of Consumers

Sir,

It is informed that about my personal grievance (as my domestic bill could not correct by the Department in last six months), On 19 June, 2012, at 12:06 PM, I sent an email to Managing Director, Urja Bhawan Paschimanchal Vidyut Vitran Nigam Ltd., Victoria Park, Meerut 250001 on email (as it was given on web portal of the Department).

I submitted the following complaint to the authority:

I am facing lot of problems regarding consumption of electricity in Ghaziabad.

There are lots of miss managements are now days only harassing sincere customers. Electricity departments staff & officers are humiliating sincere and honest consumers to motivate them not to use billing electricity. Indirectly, they are forcing honest consumers to steel electricity on monthly payments to contractor line men, as temporary arrangement basis. There are many peoples who are steeling electricity from a long period and paying nothing in Ghaziabad . These peoples having direct connection from electricity poll even coated wires are there.

Actually, to write to you, the problems are-
NO PROPER FACILITY FOR COLLECTING PAYMENTS,
DELIBERATELY BILLS PREPARED WRONG OTHER THAN METER READINGS,
FOLLOWING METHOD IS ADOPTED FOR BILL CORRECTION:

Step_1: Wrong bill prepared by contracted billing staff
Step_2: Go to SDO (rarely available on seat) to collect orders for JE for verification
Step_3: JE of concerned area (who rarely available), find out him and try to correct the verification report,
Step_4: JE order to bill maker contracted billing staff for further verification,
Step_5: Find out the contracted billing staff for further verification report.

All these report need to be collect by the consumers at own cost; consumers faced humiliation due to such kind of mismanagement of the present system where sincere consumers are used like a servant by your department.

After getting the verification report from contracted billing staff go to JE, JE will send to SDO and SDO will send to billing clerk. The billing clerk will act like a king, billing clerk always found to say to consumers, leave the bills here, and collect the correct bill after one week. But they never give receipt of that bills received by the billing clerk.

In this system a sincere & honest consumer lost his money in local transportation (as all offices are not at same place), always available for waiting the desired officers like a peon, it this an honest consumer lost his employment many days.

After facing this honest consumer harassing system of your department, there is no guarantee that honest consumer’s bill will correct accordingly.

Sir, I request to you to take action such type of consumers harassing Officers and staff of your department at Ghaziabad.

In view of the above, my questions is with the concerned authorities of of the Department, what is need to pay high salary and free electricity for poor performing staff of your department?
Why a consumer may face any high billing charges for their salary?

It is added here that I sent this email copy to the Present Honorable Chief Minister o[censored]ttar Pradesh.

With regards

Dr. Ved Prakash
[protected]