[Resolved]  Qantas Airways Limited — Missing Points Claim pending for 2 years

I had travelled to Australia in July 2006. Had used by Frequent Flyer no. through my agent. On return I did not get any points for both international and doemstic flights. I sent a mail to the Qnats FF customer care. I did receive an acknwoeldgement and a follow-up mail from their General Manager - Richard Switzky, The Qantas Club & Frequent Flyer Service Centre, 70309123/005v1/005 dated 22/08/2006. That's it .. I do get a mails on promotions but on checking ..I always find the points to be zero.

Can Qantas live upto its tag of being a customer friendly Airlines..?

The mail from Richard was as follows:

from "[protected]@qantas.com.au" <[protected]@qantas.com.au> hide details 8/22/06
reply-to [protected]@qantas.com.au
to gitesh.[protected]@gmail.com
date Aug 22, 2006 11:24 AM
subject Our Ref: 70309123
mailed-by qantas.com.au

The Qantas Club & Frequent Flyer Service Centre
Mr G Agarwal, Qantas Frequent Flyer member 5421842

Dear Mr Agarwal

Thank you for your request for Qantas Frequent Flyer points.

We're now looking at your claim, and will shortly be able to credit you
with points for all your qualifying transactions.

You can keep up to date with your points balance at
qantas.com/frequentflyer where you'll also find details of your membership
benefits, along with our latest news and offers.


Yours sincerely


Richard Switzky
General Manager
The Qantas Club & Frequent Flyer Service Centre
70309123/005v1/005