[Resolved]  Race Car Helpline — NO SERVICE

Address:

Delhi

I am a RACE CAR membership from last 3 years. I occassionally used their service in last 3 years. Yesterday my car broke down and I logged a call to RACE at around 08:30 PM then told me that service van will come in around 40 min. But after 1 hr when I called them again they told me that the van should reach any time to me, but even after 30 min the van has not reached. Then I again tried calling them around 10 PM and then nobody was picking up the phone even after I tried for 10 times. Then after 5 min I got a call and it was from RACE they told me to go to my society gate as the van driver was not able to find my flat, The person on the phone was very rude and told if you have to get your vehicle repaired then you have to go to the gate otherwise van will retrun back. I went to my society gate and nobody was there on the gate. When I called RACE Helpline again they told me very rudely that call us tomorrow morning as nobody will come in the night to service your car even it is 24X7 helpline.

Now I am trying to call them from last 1 hour but I am not able to logg my complaint as either their numbers are busy or switched off.

It is very strange service, I will not recommend anyone to go for RACE membership.

Sanjay Saroha
+91-[protected]