| Address: | South Delhi, Delhi |
Today ,it is 2nd October, 2011. Race car helpline is the worst helpline I have seen and also from the comments given by others. My membership no. is DEL[protected] taken by me on 15/02/2011 by paying a cheque of Rs. 460/- valid for 15 months till 14/05/2011. Today at around 6:45 p.m. my car had the starting problem and I tried RACE CAR HELPLINE nos. 40007000, [protected] as well as [protected]. On the first two nos. bell was going on but there was no response while on the third number, after two-three bells, the operator was disconnecting the same. Somehow, after around 20 minutes someone picked the second phone but did not write the breakdown complaint asking me to try 40007000. When I insisted that no-one is responding on that phone, he said he cannot help me as complaint can be written on that number only. I again tried the 40007000 and to my luck it was picked up by someone and my complaint got recorded at around 7:17 p.m. Although, the time to attend the complaint is normally half an hour, I waited thereafter till 8:00 p.m. I had no other option as well because on 2nd October, the whole DELHI market was closed and there was no mechanic around. I again started trying their numbers continuously till 8:30 but without any result. Luckily I had the number of the person who took the membership cheque from me. I contacted him who told me that he had left the service of RACE but somehow he promised to help me by asking his friend who is still in the service of RACE. At around 8:40 p.m. I was still on the road when I received a call from [protected] (the third number) that their help vehicle had also broken down and would reach me in another one to one and a half hour. At that moment I called my friends and get my car towed to my home by their car. On reaching home, I again started trying theri number and again complete bell going on without any response. At around 9:45 p.m., someone picked up phone no. [protected], who listned to my complaint and the whole story but astonishingly, replied that there is no complaint booked against my car no. or my mobile no. during the past 24 hours. He recorded the complaint afresh and promised that within half an hour mechanic would reach my place. Again, since 10:40 p.m. I am trying thier numbers as no mechanic has turned up. 40007000 ia continuously giving me busy tone now which was giving ringing tone, On [protected] I am getting a computerised message that the dialed number is switched off. [protected] is not giving any reponse or tone and is being disconnected after 2-3 seconds. It is now 11:50 p.m. and still waiting for their mechanic to turn up or any phone call to tell me the exact position of my complaint .
VED PRAKASH NAGPAL
CAR NO. : DL 4 CG 7229
MOBILE NO. : [protected] Was this information helpful? | 
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