[Resolved]  Rajesh Travels — Rude staff, Unkept promises & trying to manhandle passengers

Address:

Bangalore, Karnataka

Dear All,

I would like to share a horrifying experience we had with Rajesh travels yesterday. We had booked Tirupathi Balaji Darshan on 18/5/2012 (friday) from bangalore.

First things first, we were supposed to start from bangalore on friday night at 9.00pm, but started only at around 12.00am coz the bus simply wasn't there. The officials present in the Rajesh Travels office situated near Race Course road, were rude & didn't bother to update us / console us.

We were told by the travels people that once we reach tirupathi, we will be given room for 2 hours to freshen up & get ready. We reached Tirupathi at around 6am & to our shock, the agent present there started telling us to get ready in 30mnts, coz we were late!!! ( was that our mistake that we reached late for that matter, started late???????)
UNANSWERED!

The Multi axel bus, as he claims, isn't a bit comfortable. The seats hardly reclines, no proper leg room & very bad shock observers!!!

After reaching Tirumala, we were asked to buy our tickets for special darshan ( of course, he gave us money for buying 300rs tickets) but instead of giving us money & asking us to buy tickets, couldn't he have purchased the tickets before hand & there by saved us couple of hours ( 5 & 1/2 hours to be precise)!!!! Yes! we had to stand in queue for more than 5 hours, only to buy tickets for darshan!!!
Earlier in the day, we were told that since it was weekend, we will have our darshan done in max 5 hours!!! Then what about the time, we spent there waiting in queue with our kids, without proper seating arrangements, no food nothing?????
UNASWERED!!

Due to their negligence, we were denied to visit Padmavathi Temple also, as the agent went on insisting from time & again we started late from bangalore!!!!!!!!! Now will they refund us certain portion of the ticket amout coz one place haven't been covered by them??? UNANSWERED!!!!

Finally, when we had Balaji Darshan it was 7.15pm & when we came out to our pick up point, it was 8pm. One can easily imagine our condition after standing in queue for 9 long hours with out food & rest. To our utter shock, our agent hadn't even arranged us a bus to get down to tirupathi from tirumala. He went on calling some / the other guy about the bus. Finally when we reached tirupathi, & had our dinner ( yes we were atleast lucky to have dinner), it was 10.40pm! When we started from Tirupathi to Bangalore, it was 11pm. Leaving all the unpleasant things behind, we all slept hoping to get back to our home early in the morning!!! But that was not what Rajesh travels had in mind.................

We were all woken up rudely at around 2am only to be told to collect our luggage & get out of the bus & board another bus!!!!!!!! Very Very Rude!!!

When we all started questionning, he started giving excuses saying he had another pick up from Kolar, yes we were all stranded in such an untimely hour in kolar. Naturally all o[censored]s got upset & started questionning him about the mismanagement, then we got the real taste of Customer Service from Rajesh Travels!!!

Few goondas, Tirupathi Balaji only knows, from where they appeared, started abusing us, & even man handled few of our co-passangers!!! Such foul language & hoogalism in the presence of elders, kids & ladies is highly disgusting!!! They started threatning us to leave the place immediately or else face dire consequences!!! Some people amongst them, started holding them back & allowed us to move from there!!! We couldn't help but wonder, was it all an arranged drama???

We were told that 2 mini buses waiting for us in kolar would take us all. & one would head Jayanagar & the other towards Indiranagar, & we can take drop in the nearest places. But when we reached bangalore, driver started saying that he didn't had any such instructions, & was only told to drop us in majestic!!! There they go again..............testing our patience to the core!!!

All o[censored]s in bus started praying for our safe return home after such ugly incident took place. Finally, we reached bangalore majestic at 4am & from there took a taxi & reached home.

We felt cheated & helpless! What with goondas attacking us verbally, we stranded in an strange town & added to that, at such an odd hour!!! What more reason you need to file a complaint in consumer forum????

We had read about some negative reviews about rajesh travels. But since we had already booked the tickets, & the cancellation charge is also pretty high, we decided to go this one time. But I have leart my lesson, & so have all my co-passengers, after this bitter experience today. Never Ever book your journey with Rajesh Travels.

Forget about consoling the already fed up passangers, they threatened us through goondas!!! How can anyone trust such people & travel peacefully then????

Share this info with all your friends & relatives & advise them to never travel with these people. You never know, when & where they will strand you in the middle of the night????