[Resolved] Rao Travels — Unethical Practice

S

sanjayvats

from Mumbai, Maharashtra

Address:

South Delhi, Delhi

I had bad time using Rao Travels for my Annual vacations. The below email written to them is self explanatory...! Do not take Rao Travels.

Even after so many reminders, calls and speaking directory with their MD Srinivas Rao. They did not take any actions.

To: [protected]@raotravels.com, [protected]@raotravels.com
Date: Wednesday, 26 May, 2010, 12:49

____________________________
Dear Mr. Srinivas Rao

I had booked Delhi-Manali-Delhi bus ticket from your head office on 20th May-10 wide ticket no. 10527 for three seats with my family. We were under impression that Rao Travels being the reputed travel agent will suitable to plan vacations with my family. The date of journey was 22nd and 25th May-10.

There was not issue while traveling from Delhi to Manali on 22nd May-10. We had gon through horrible time while coming back from Manali to Delhi on 25th May-10 as my ticket no. and seats allotted were not in the list in any of the Rao Travels bus operating that day from Manali. I tried to coordinate with your Delhi office and City Heat Travels with following person over phone several times but there no help from anyone.

Mr. Manoj, City Heart, Manali Ph. [protected]

Ms Sonia, Rao Travels, Delhi Ph. [protected]

Mr. Bablu, Rao Travels, Manali/Delhi Ph. [protected]

Mr. Tiwari, Rao Traels, Manali/Delhi Ph. [protected]

We were not helped/informed seat nos or bus no by City Heat Travel in Rao Travel buses. We personally approached all the Rao Travels buses parked in Aloo Ground in Manali to find out if any of the bus has our seats reserved. There were no details available about our ticket no and seat nos. and we watched all the Rao Travels buses leaving in front o[censored]s without allowing us to board. I had to hire private taxi by paying Rs. 6,500/- to return back Delhi as I had to attended to my work urgently.

I request you to please arrange to refund the ticket amount of Rs. 2,775/- as the ticket remained un-used as we were not booked in any of the Rao Travel bus returning from Manali to Delhi on 25th May-10 evening after making advance booking from Head Office of Rao Travels.

This has been a nightmare for us to travel with Rao Travels

Thanks & Regards

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Aug 13, 2020

Complaint marked as Resolved

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Comments

A

atulzen12

from Kanpur, Uttar Pradesh

Had a very disappointing experience travelling with a bus I booked RAO TRAVELS BUS through Paytm from Dehradun to Delhi. We booked a TATA 2X1(41) AC Seater-Sleeper -V bus which with reporting time 22:45 and bus departing time 23:00hrs on 23rd April 2016 for which I paid INR 1398 for (2 passengers). There was no sign of the RAO TRAVEL bus when we reached destination. After a long wait we were told to sit on Blue travels which has sharing sleeper seat and I booked single sharing sleeper tickets for which I paid 1398 rupees. On calling the Rao travellers guy, I got such a bad response and his wordings were - "Being a guy u can easily travel in sharing" . If i would have to travel with sharing sleeper I could have booked ticket worth 500 per seat per person. Out of desperation to get back to Delhi we had to board a Blue travel bus which was not a pleasant experience at all.
Booking layout thay show online is completely different we actually see while boarding the Bus. Why does Rao Traveller don't use their buses and fooling the customers by asking them to travel in other buses (like blue travels).
Please STOP fooling the travellers.
I have travelled by the Uttarakhand Volvo bus service earlier and it was a very comfortable Journey, I wish I had not made a mistake of booking through Rao traveller bus where there was no Customer service at all.

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