[Resolved]  Rediff.com — Delivered Defected Order : Complaint against rediff.com

Address:	Uttar Pradesh
Website:	shopping.rediff.com/shopping/index.html

Delivered Defected Order : Complaint against rediff.com

I had Placed Order of "Hi Definition Stereo Earphones with Mic for HTC Wildfire S" @ rediff.com on 29th July' 2013.

Details:
Order : 8321947
Order Status : Got Defective Piece
OrderDate :[protected]
Order Recipient : Ashish Gupta
Order Total : Rs. 325 INR

I have ordered a "Hi Definition Stereo Earphones with Mic for HTC Wildfire S" via online shopping from rediff.com .
Received an defective piece.

I have called "Customer Care :[protected]" almost 15-20 times and couldn't able to speak up with Customer Care.
They use to keep you on hold with recorded message "All Our Customer Care executive are busy".
I have called them almost 15 to 20 times and continued the line for 20-20 mins but couldn't able to speak up with customer care.
You would waste your time and money by calling them again and again and kept the line on hold listening "All Our Customer Care executive are busy".

I have dropped mail to "[protected]@rediff.co.in" but didn't received any reply. Highly disappointing.
Too shameful for such a big online shopping site , As neither their customer care picks up the call not they respond on mail.
Too much irresponsible behavior.

This was quite awkward to know that they are not reachable; Neither on Customer Care calls nor on Mails.
Please look into this.


Regards,
Ashish Gupta