[Resolved]  Rediff — No response to requests of refund or reship

Website:

shopping.rediff.com/shopping

HI,
I had purchased an Espirit Mens Watch on Rediff online shopping on 15th June, requesting for a delivery on 20th June. The product was meant to be a surprise gift to my father on the occassion of Father's day and hence we did not inform him. The product was delivered on the 25th June, however my Father refused to accept it as the senders name mentioned on the parcel was not mine and of someone else's ( most probably the shipper). Since it was an unknown person, my father did not accept it due to security reasons.

While I was checking online with the consignment number on the night of 25th June, I found that the status showed as returned to rediff. I got in touch with my father and he confirmed that a courier was refused. I then sent an email to Rediff asking them to reship and that I will pay the additional shipping charge.
Rediff replied on 27th June with the following content:

"Dear Sir/Mam,

Greetings from Rediff.com

Kindly note that we are investigating your order status with the concerned vendor. As soon as we receive feedback from them we will revert back to you.Sorry for the inconvenience caused to you.

Also we would like to inform you that kindly place a fresh order regarding the same.

We assure you courteous, prompt service on all your visits to www.rediff.com.

Warm Regards,
Ameya
Customer Service
www.rediff.com"

I, however email back to them asking for either a refund of the earlier paid money for the product or reship the product and that I will pay the additional shipping charge. Since then I have sent several reminders, however in vain as Rediff has not bothered to contact me back, nor did they refund the money, nor have they reshipped the product. The original product and the shopping details are as follows:

Product Title: esprit watch es[protected]
order number: 8129138
Vendor: Jatin Chandyok ( [protected]@hotmail.com )
Dispatched through Velocity courier with consignment number [protected]

I presently stay outside India and am not able to dial the Rediff customer support number as it seems that it can be dialled only from within India. I have asked rediff to provide me with the number that can be dialled from outside India, however they have not provided anything.
I would request your support to either get my money refunded to my credit card or reship the product. My details are mentioned below:
Name: Pradipta Mukherjee
Email: [protected]@yahoo.co.in
Phone: [protected]
Address: Springs2, Street9, Villa 30, Dubai.

Thanks and Regards