Rediff Shopping — Damaged Product delivered, no refund or replacement

Order No : 9293571
Cell: [protected]

Rediffshopping — Refunds against Defective Product

I had placed an order with Rediff Shopping and the details are given below

Order No : 4342116
Date : 22 Jan 2008

The product was delivered in a Defective condition and based on written communication from Rediff, I couriered the defective product back to the Supplier and the same was acknolwdeged. After numerous false promises by Rediff that a new product is being sent, I finally got an email stating "Stock Out" and that they will give me a Gift Voucher for future purchases.

I am not interested in shopping anymore with Rediff considering the Horrible Service that I received ( I placed over 5 orders with Rediff Shopping till date and all of them hlayed delivery ). Despite writing to them that I need a Refund, they have issued a Gift Voucher ( by email ) today ( 12th March 2008 ) with an Expiry Date of 8th March 2008.

They refuse to respond to / act on my emails on this topic and this is turning out to be a one sided communication from Rediff Shopping.

Please Advise

REDIFF — enq

Hi I have purchased a watch thtu reddiff online shopping a watch in which the colour which i have selected there was black and the watch which i have received is white. I am not happy with your services like this.
I shall be highly obliged if you could change the wrist watch asap My order name was 4591941, I have received the watch just 2 days back.
Help me if you can Pleaes revert asap
Thanks
Ashwani Juneja
[protected]

Rediff Shopping — Sending GOONS for Parcel Collection

Fwd: RE:'Rediff=[protected]' Shopping: MISCELLANEOUS-ENQUIRY Inbox
Venketesubramonian Krishnamurthi to me
show details May 31

Note: Forwarded message attached

-- Original Message --

From: "Support" <[protected]@rediff.co.in>
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: RE:'Rediff=[protected]' Shopping: MISCELLANEOUS-ENQUIRY
[protected] Forwarded message[protected]
From: "Support" <[protected]@rediff.co.in>
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Date:
Subject: RE:'Rediff=[protected]' Shopping: MISCELLANEOUS-ENQUIRY

Dear Venkat,

Greetings from Rediff.com

We have read the contents of your mail and apologize for the delay in picking up the product for your order no- 4596218 .

However, we have instructed our Logistic partner to have the product picked up at the earliest. Please be assured that the needful shall be done at the earliest.

Assure you of prompt service and courteous response on all your visits to rediff.com.

Warm Regards,
Pooja Gaud.
Customer Service
Rediff. Com

P.S: Please do not change the subject line for future correspondence .

-----Original Message-----
From: Venketesubramon ian.K ([protected]@rediffmail.com)
Date: Thursday, May 22, 2008 08:20 AM
To: [protected]@rediff.co.in ([protected]@rediff.co.in)
Subject: Shopping: MISCELLANEOUS-ENQUIRY

[protected] START OF MESSAGE[protected]

Name: Venketesubramon ian.K
Phone Number: 919445123092919444262339
message : I AM WRITING THIS COMPLAINT ON 22/05/2008 AT 8.17 HRS. I HAVE RECEIVED THE 1GB IPOD ON 21/05/2008 AT 15HRS, WHICH NOT WORKING AND SHUTTING DOWN EVEN AFTER FULL CHARGE.

THE CD I HAVE RECEIVED IS WITH FULL OF SCRATCHES.

I WANT TO RETURN THE PRODUCT AND NEED A PERFECTLY WORKING REPLACEMENT.
order : 4596218

[protected] END OF MESSAGE[protected]


Reply Forward Invite Venketesubramonian to Gmail
Venketesubramonian Krishnamurthi to Support, me
show details May 31

Dear Pooja Gaud,

I am writing this on the nth time from 22nd.

I am very sorry to inform you that no action has been taken either to repalce the product nor returning back the money with interest for the days the money is locked without any use to the buyer.

As such, if the product is not replaced within 7 days from this day of notice, I have no other option except to file a suit against you claiming for returning back the money apart from damages that is caused due to mental agony that induces High BP, Higher Blood Sugar and so on.

I will be also informing all the newspapers and magazines about the attitude of Rediff. The speed in collecting the money is not shown in either supplying the replacement of product with a good one or returning the money back with interest.

The product will not be returned back unless otherwise replacement is made or the money paid is returned back in cash/Draft.

Thanks & Regards
Venkat

On Mon, 26 May 2008 Support wrote :
>Dear Venkat,
>
>Greetings from Rediff.com
>
>We have read the contents of your mail and apologize for the delay in picking up the product
> for your order no-
>4596218
>.
>
>However, we have instructed our Logistic partner to have the product
>picked up at the earliest. Please be assured that the needful shall be done at the earliest.
>
>Assure you of prompt service and courteous response on all your visits to
>rediff
>.
>com
>.
>
>Warm Regards,
>Pooja Gaud.
>Customer Service
>Rediff. Com
>
>P.S: Please do not change the subject line for future correspondence
>.
>
>-----Original Message-----
> From: Venketesubramon ian.K (
>[protected]@rediffmail.com
>)
>Date: Thursday, May 22, 2008 08:20 AM
>To:
>[protected]@rediff.co.in
>(
>[protected]@rediff.co.in
>)
>Subject: Shopping: MISCELLANEOUS-ENQUIRY
>
>[protected] START OF MESSAGE[protected]
>
>Name: Venketesubramon ian.K
>Phone Number: 919445123092919444262339
>message : I AM WRITING THIS COMPLAINT ON 22/05/2008 AT 8.17 HRS. I HAVE RECEIVED THE 1GB IPOD ON 21/05/2008 AT 15HRS, WHICH NOT WORKING AND SHUTTING DOWN EVEN AFTER FULL CHARGE.
>
>
>
>THE CD I HAVE RECEIVED IS WITH FULL OF SCRATCHES.
>
>
>
>I WANT TO RETURN THE PRODUCT AND NEED A PERFECTLY WORKING REPLACEMENT.
>order : 4596218
>
>[protected] END OF MESSAGE[protected]
Venketesubramonian Krishnamurthi to me
show details Jun 5
Note: Forwarded message attached
-- Original Message --
From: "Support"

- Show quoted text -
To: "Venketesubramonian Krishnamurthi"
Subject: RE:'Rediff=[protected]' Shopping: MISCELLANEOUS-ENQUIRY






[protected] Forwarded message[protected]
From: "Support" <[protected]@rediff.co.in>
To: "Venketesubramonian Krishnamurthi" <[protected]@rediffmail.com>
Date:
Subject: RE:'Rediff=[protected]' Shopping: MISCELLANEOUS-ENQUIRY

Dear Venkatesh,

Greetings from Rediff.com

We have read the contents of your mail and apologize for the delay in product up the cheque for your order no- 4596218.

However, we have instructed our Logistic partner to have the product picked up at the earliest. Please be assured that the needful shall be done at the earliest.

Assure you of prompt service and courteous response on all your visits to rediff.com.

Warm Regards,
Pooja Gaud.
Customer Service
Rediff. Com

P.S: Please do not change the subject line for future correspondence .

-----Original Message-----
From: Venketesubramonian Krishnamurthi ([protected]@rediffmail.com)
Date: Saturday, May 31, 2008 09:34 AM
To: Support ([protected]@rediff.co.in)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Re: RE: Shopping: MISCELLANEOUS-ENQUIRY


Dear Pooja Gaud,

I am writing this on the nth time from 22nd.

I am very sorry to inform you that no action has been taken either to repalce the product nor returning back the money with interest for the days the money is locked without any use to the buyer.

As such, if the product is not replaced within 7 days from this day of notice, I have no other option except to file a suit against you claiming for returning back the money apart from damages that is caused due to mental agony that induces High BP, Higher Blood Sugar and so on.

I will be also informing all the newspapers and magazines about the attitude of Rediff. The speed in collecting the money is not shown in either supplying the replacement of product with a good one or returning the money back with interest.

The product will not be returned back unless otherwise replacement is made or the money paid is returned back in cash/Draft.

Thanks & Regards
Venkat

On Mon, 26 May 2008 Support wrote :
>Dear Venkat,
>
>Greetings from Rediff.com
>
>We have read the contents of your mail and apologize for the delay in picking up the product
> for your order no-
>4596218
>.
>
>However, we have instructed our Logistic partner to have the product
>picked up at the earliest. Please be assured that the needful shall be done at the earliest.
>
>Assure you of prompt service and courteous response on all your visits to
>rediff
>.
>com
>.
>
>Warm Regards,
>Pooja Gaud.
>Customer Service
>Rediff. Com
>
>P.S: Please do not change the subject line for future correspondence
>.
>
>-----Original Message-----
> From: Venketesubramon ian.K (
>[protected]@rediffmail.com
>)
>Date: Thursday, May 22, 2008 08:20 AM
>To:
>[protected]@rediff.co.in
>(
>[protected]@rediff.co.in
>)
>Subject: Shopping: MISCELLANEOUS-ENQUIRY
>
>[protected] START OF MESSAGE[protected]
>
>Name: Venketesubramon ian.K
>Phone Number: 919445123092919444262339
>message : I AM WRITING THIS COMPLAINT ON 22/05/2008 AT 8.17 HRS. I HAVE RECEIVED THE 1GB IPOD ON 21/05/2008 AT 15HRS, WHICH NOT WORKING AND SHUTTING DOWN EVEN AFTER FULL CHARGE.
>
>
>
>THE CD I HAVE RECEIVED IS WITH FULL OF SCRATCHES.
>
>
>
>I WANT TO RETURN THE PRODUCT AND NEED A PERFECTLY WORKING REPLACEMENT.
>order : 4596218
>
>[protected] END OF MESSAGE[protected]
>
>











Reply Forward Invite Venketesubramonian to Gmail





Reply
Reply to all
Forward
Print
Add Venketesubramonian to Contacts list
Delete this message
Report phishing
Show original
Message text garbled?
Venketesubramonian Krishnamurthi to customersupport
show details Jun 5

Reminder No.5
By saying Sugar, Ur Tongue will not get the sweet.

I will never order or accept any product from Rediff and will write to all the newspapers to create awareness among the public apart from approaching the appropriate authority to claim damages due to the raise in stress, BP and Sugar because of the cheating acts of Rediff.

Venkat
Dear Sir,

Sub: - Goons sent by ARAMEX COURIERS for Parcel Collection


It is highly regretted to inform you the following for your immediate action.

1. I have bought a MP4 Player from Rediff shopping and after several requests as it was defective from the time of receipt, rediff has informed that they have instructed their official Couriers to collect the parcel.

2. Initially I have informed ARAMEX COURIERS that only after replacement I will be able to give it to Couriers for sending back to rediff.

3. Then a lady from Rediff has told me that replacement or money will be paid back only after return when I talked to her on the next day and I have informed the ARAMEX COURIERS to collect the same in the next day.

4. But for a very long time, almost a month there was no action in spite of sending many mails, reminders and talking to the rediff people.

5. On 3rd July 2008, I have received a call from ARAMEX COURIERS that they want to collect the parcel and it was mutually agreed that the parcel will be collected on 4th July 2008 between 16.30 to 18.00 hrs after making a call to me, before coming for collection by ARAMEX COURIERS.

6. The Goon who is appointed by ARAMEX COURIERS had come to my building at 20.30 hrs and contacted me for collection of the parcel. I have received a call from ARAMEX COURIERS also by around 20.35 Hrs, stating that the delay was due to a vehicle breakdown of the goon and it was mutually agreed that the parcel will be collected on 5th between 9.30 to 10.30 Hrs on 5th July 2008.

7. On 5th Julyâ??2008, the Goon had without even making a call or taking permission, has intruded into my house at around 15.00 Hrs, when my elderly parents and my teen age daughter were present and my father through my neighbor has made a call to me when I was in a driving class.

8. Since my parents or my daughter were not aware of anything they have made a call thro. My neighbor and my neighbor had given the telephone to that goon to talk to me.

9. When I asked him, why he has come without taking an appointment or without making a call, the Goon started behaving very rudely, started shouting at a loud noise and using unparlimentary words, stating that we will meet dare consequences.

10. Immediately, I have talked to one Mr.Balaji of Sales and Mr.Ravi of ARAMEX COURIERS and made a complaint to them about the Goons Rude behavior and Mr.Balaji had left the office without taking any action. I came to know the name of the goon as Nethaji of ARAMEX COURIERS.

11. After going to my house my parents have told me that, they sought the help of my neighbor due to the problem that the goon has entered the flat making huge noise by shouting at the time of entering the flat.

Now my Questions are,

1. Whether ARAMEX appoints only Goons?
2. Are ARAMEX and REDIFF SHOPPING colliding together?
3. Is there any system being followed in ARAMEX COURIERS especially to contact the customers?
4. If there is a system, whether all your employees are aware of it?
5. Is there a system of monitoring the behaviour of employees, especially those who are in contact with customers?
6. Do you have a system of collecting customer feedback and redressal forum?
7. If the system is not being followed, what action ARAMAX is going to take on erring Employees??
8. What is the action ARAMEX is going to take on Goons like, Nethaji?

I request ARAMEX COURIERS to take suitable actions against the Goon Nethaji and send proof about the actions taken against the goon Nethaji before 16.00 hrs of 7th July 2008 failing which, I have no other option except to file a complaint against him for intrusion into my house and using unparlimentary words with rude behaviour apart from threatening all in the house with dare consequences.

I will also file a suit against ARAMEX COURIERS as well as Rediff shopping for their involvement in sending such goons.


I will be sending a copy of this letter to M/S Rediff as well as post it in the complaints forum if no information on actions taken has been received before 16.00 Hrs. on 7th July 2008, Monday.

Rediff Shopping — Product is not appropriate & no user manual provided

i received my order (Order No. 5076247) but the product is not approprite (as shown on the website). Also I don't receive the user manual, hence i am unable to use it at all. I already booked thecomplaint on customer.[protected]@rediffmail.com & tried to contact the customer care phone no.s & also to the wender, but havn't got any responce even after 6 days. I am really very much dissappointed with the service given by "Rediff Shopping".

Please help me & do the needful as early as possible...

Amit Pashte
(+[protected]

Rediff Shopping — Refund against a defective product.

I ordered one MP3/FM modulator through REDIFF SHOPPING four months back(order #5004671).

I received the product after 15 days and found defective.

I immediately returned the product to merchant (Sundeep Nemani C/o Cybermart, Kolkata) via TNT courier (DO[protected] WW ) and asked for refund.

After this I have contacted Rediff shopping/Cybermart kolkata(Sundeep Nemani) atleast 20 times over phone and have send 20 emails but no effective response or any refund from this cheating organisation.

When I will get my money back?
When this kind of cheating firm should be closed?

Rediff Shopping — non delivery of items

dear sir,

i order for one "Branded Leboss Caller Id Phone" and "Designer Chrono Leather Watch" by order no. 5238479 and 5240913 but till time not received both items. i have alredy pay all payment of both items in advans but no responce from rediff shopping

Rediff Shopping — DELIVERY OF INFERIOR QUALITY

I HAVE BOOKED THROUGH ORDER NO. 6021214 - Eiroga E71 model mobile phone whereas they have supplied AQUA phone which is of inferior quality and is not working at all. I have sent several messages but of no use I would request you to please look into the matter and sort it out.
tnks n rgds
nagarajarao k
[protected]

Dear potlurisrp,

We are sorry for the experience you had. Please share your concern with your complaint number, order id and contact details at tell.[protected]@rediffmail.com to help you

Regards
Rediff Shopping
Online Customer Service Team

Till date, no response from Rediff. It is really a company with no ethical values.

Till date, no response from Rediff.

Subject: Fw: [Ticket#[protected]]Product Received is Damaged/ Broken
From: "Gajanan Anturkar"<[protected]@rediffmail.com> Wed, 3 Jun '15 11:24a
To: "[protected]@rediff.co.in"<[protected]@rediff.co.in>
Show full Headers | View blocked images
Hi

I have been following up with your Customer Support on [protected] since last 2-3 weeks but every time they are telling that it is being forwarded on PRIORITY.

I am not happy with their answers and have been wasting my time and money calling them every day.

The product is of no use to me and I would like to know why there is so much delay in the pick up.

Regards,
Gajanan
Mobile : [protected]


From: "Gajanan Anturkar"<[protected]@rediffmail.com>
Sent: Tue, 26 May 2015 08:39:45
To: "Rediff ShopSupport "<[protected]@rediff.co.in>
Subject: Re: [Ticket#[protected]]Product Received is Damaged/ Broken
Hi,

The product Pick Up has not been done from my place so far. I had called to [protected] after 5-6 days of getting the first email on 13th and was told that it would be picked up by this Monday 25th.

I would like to know why this is getting so much delayed ASAP.

Regards,
Gajanan
Mobile : [protected]

From: Rediff ShopSupport <[protected]@rediff.co.in>
Sent: Mon, 25 May 2015 17:03:43
To: [protected]@rediffmail.com
Subject: Re: [Ticket#[protected]]Product Received is Damaged/ Broken
Dear Customer,


Greetings from Rediff.com


Would request you to kindly let us know whether Pick Up has been done from your place.


If Yes, then kindly provide us with the AWB No. so that we may proceed the case further.


Assure you of prompt and courteous response on all your visits to Rediff.com


Warm regards,

Customer support

www.rediff.com


P.S. Please do not change the subject line for future correspondence.


"Gajanan Anturkar" <[protected]@rediffmail.com> wrote,[protected]:30:24
To: "Rediff ShopSupport " <[protected]@rediff.co.in>
Product Received is Damaged/ Broken
Hi,

I would like to know
If it is OK to pack the product in the same way it
was received?Can I get refund instead of
replacement? Regards, Gajanan.

From: Rediff ShopSupport
<[protected]@rediff.co.in>
Sent: Wed, 13 May 2015 18:34:28
To: [protected]@rediffmail.com
Subject: Re: [Ticket#[protected]]Product Received
is Damaged/ Broken
Dear Gajanan,


Greetings from Rediff.com


We are sorry to note that the item delivered to
you against the Order No: 11569545 is found to be
damaged.


However, do not be disappointed. We are arranging
to get the item picked up from your place through
Aramex couriers who will be there within next 5-6
working days. Please note :


- Items are to be
returned with all accessories and original
packaging.

- Mention the Order
No. on the Parcel.

- Careful attention is to
be given with the packing of the product to avoid
damage during transit.

- Please do not use the product
and keep the product packed in original packaging
or else we wont be able to entertain
your query.


Kindly revert us back on the same mail, once the
product has been pickup up by the logistic, so
that we may proceed further for replacement
accordingly.


Also kindly forward us the attached scan POD copy
(Proof of Delivery) of the logistic courier (.jpeg
format and keep the file size below 2 MB), once
your pickup is done, which will be given
to you when the product will be picked up.


For any further queries on the above order, kindly
contact us on or reply[protected] back to
the same mail.


We assure you careful and prompt attention to your
orders on all your future visits to www.rediff.com


Warm Regards,

Kajal

Customer Service

www.rediff.com

Shopping Support Team <[protected]@rediff.co.in> wrote,[protected]:38:51
To: [protected]@rediffmail.com
Product Received is Damaged/ Broken
Dear Customer,

Thank you for writing to Rediff Shopping.

Resolving customers query/ complaint is our
priority,

We are working towards respondingto your email,
your query/ complaint will be
addressed at theearliestby Rediff Shop support
team.

This is a system-generated response with
ticketnumber in the Subject Line.
Request you not to change the subject line for
future correspondence.


Warm Regards,

Team -Rediff Shopping

Shopping Support Team <[protected]@rediff.co.in> wrote,[protected]:57:08
To: [protected]@rediffmail.com
Product Received is Damaged/ Broken
Dear Customer,

Thank you for writing to Rediff Shopping.

Resolving customers query/ complaint is our
priority,

We are working towards respondingto your email,
your query/ complaint will be
addressed at theearliestby Rediff Shop support
team.

This is a system-generated response with
ticketnumber in the Subject Line.
Request you not to change the subject line for
future correspondence.


Warm Regards,

Team -Rediff Shopping

not warking

my uitra slim wireless optical mouse is nt warking..