[Resolved]  Reebok Shoes — Defective pasting on shoes

Dear Customer Care Officer

I bring to your notice the sequence of events which are self explanatory in eroding the confidence of a customer in reputed brand like Reebok:

I have been purchasing and using the Reebok Brand shoes including accessories for last few years with a confidence that it is the best availble brand in India. On the same pretext I purchased a shoe around one year back from one of your franchisee outlet in Kamla Nagar New Delhi.On using the shoe for the last few months one day I found that both the shoe have opened up from the pasting side.On visiting your franchisee in Kamla Nagar New Delhi and pointing out the defect I was bluntly told by your franchisee outlet that nothing could be done in absence of the Bill. My only question to your franchisee outlet was whether the bill was more important or the reputation of the company at stake, I was bluntly told that the bill is more important then anything else in absence of which the company would not entertain any claim.

After going through this very unfortunate sequence of events I have now decided not to use Reebok Brand in any form nor would I recommend this Brand to others.I would also suggest you to appoint your franchisee outlets after due diligence in order to protect your brand name and your reputation. Rigidity and Rude Behaviour of your franchisee outlet employees would only tarnish Brand Image and Reputation of your Company.


If you really feel concerned about this mail I atleast expect a reply.

Thanks
Sanjay Saigal
I-206 Ashok Vihar
Phase One
Delhi-110052
[protected]