HomeShop18 Customer Care
HomeShop18.com
Customer satisfaction rating: 18%
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2394
COMPLAINTS

HomeShop18 Customer Care

HomeShop18.com

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Address
7th floor, FC-24, Sector-16A, Filmcity
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
24
14
Mobile:
Mobile:
44
27

Additional info
Track Order

Helpdesk

Contact Details

TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001

Customer satisfaction rating
18%
Complaints
2394
Responses
1589
Resolved
55
So far so good - The company responded to our notifications and is working on resolving complaints.

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HomeShop18 Complaints & Reviews

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HomeShop18 — Damaged product received and problem in returning

 shubhamraja on May 28, 2016
I'm complaining about a product that i received from HS18 that was damaged steel product.when i return the product i was charged 400 to ship and company only give only 100 rupee check..even they take 300 rupee to ship me.the problem not end here..the address they provided for the repacement of the order was wrong.i dispach two times the product but both time it return to me saying that the address was incorrect.when i called again to HS18 then the agent said that delevr through another company..means i gain send the product at 500 rupee cost and company give me only 100 rupee and i always keep on...
Complaint comments  Read comments Complaint category Online Shopping

HomeShop18 — Incorrect product delivered and not ready to replace.

 Suresh Nigam on May 28, 2016
Hi,

I ordered "Singer Atlantic Senior Cooler" dated 22nd May 2016 through HomeShop 18 website. They delivered the incorrect product dated on 26th May 2016 named as "Singer Atlantic mini Cooler" instead of "Singer Atlantic Senior Cooler" and they not responding us to replace this product. My invoice shows the correct product name but delivery is not correct. I have already made the full payment via HDFC credit card worth Rs 6198 (cost of cooler 5999 + courier charges 199).

Please find the below required details.
1) Incident Date - 22nd May 2016 to 26th May 2016
Complaint comments  Read comments Complaint category Other

HomeShop18 — Misleading advertisement & false promises

 rash05 on May 27, 2016
I ordered a dr. Morepan bp monitor, glucometer & digital thermometer combo, while asking for information i specifically asked about the number of strips along the glucometer and the person attending my call told me "the sugar can be checked 120 times so strips are included".
Under this condition i bought the combo, but on delivery i realized that the strips from the glucometer have been removed and then repacked for shipping.
Now the homeshop 18 is refusing to give me the strips saying that they don't sell them with combo as well as asking to return the product and then refund will...
Complaint comments  Read comments Complaint category Health & Beauty

HomeShop18 — Oob damaged product

 Aman G Gupta on May 26, 2016
Dear team,

I bought a singer air cooler from homeshop18 order no 8197121437 dated 20.5.16 however today i recieved a damaged product, the swing portion is damaged. My parents have tried contacting you multiple times to seek help in getting resolution, however, same didn't worked and they are just given a run around. I would like to know when i will get my full refund. Please help me asap.

Regards
Aman gupta...
Complaint comments  Read comments [1]Complaint category Products & Services

HomeShop18 — No response from service centre & seller against servicing of tablet

 nksmm on May 25, 2016
Dear sir,
This is to inform that i have purchased penta 3g calling tablet on 08/09/2015
Bearing invoice no.-tara/15-16/446743 but the power on/off switch is completely not functioning due to which it has become useless. Regarding the above mentioned subject i tried to communicate the service centre at jamnagar and to tarash overseas pvt. Ltd. But there is no response.
This is for your kind information & needful action please.

Thanks & regards

Nand kishore sharma
Add:- h. No.- 80a, bajaj cottage, new aram colony,
80 feet road, kodiyar...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

HomeShop18 — Refund Isse

 jatin.jain29 on May 23, 2016
Dear Team,

I bought a Singer Air cooler from homeshop18 order no 993816897 dated 22.5.16 however today i recieved a damaged product, the swing portion is damaged. I called Customer noone is helping me and telling me concerned teM will call you however i have not recieved any call from them till now. I would like to know when i will get my full refund. Please help me ASAP.

Regards
Jatin Jain
9811220150
Email ID jatinjain7000@gmail.com...
Complaint comments  Read comments Complaint category Electronics & Appliances

HomeShop18 — Regarding return money against product

 sangam shukla on May 21, 2016
I have purchased a spice 3g calling tablet from homeshop18 on 1/4/16 delivery date i have lot of problems on that product. After talking to customers care they not ready to replace the product. They suggest go for repair after 15 days they replied product should not be repaired so pls collect the dod certificate. I collected it today so pls take appropriate action pls. Collect product and refund money against the product as soon as possible...
Complaint comments  Read comments Complaint category Online Shopping

HomeShop18 — Not refunding / replacement homeshop18

 adarsh7276 on May 19, 2016
I have purchased penta tablet from homeshop18.com. Homeshop 18 delevered me faulty device. Asc and petal technology approved my request for replacement however homeshop18 not sending replacement to us.

They are not responding to either my mail or my telephone call.

Here are my details

Order # - 992900989
Name - sujata meshram
Registered number - 86230xxx67
Email id - meshram. Adarsh61@gmail.com
Purchased amount - inr 4999.00...
Complaint comments  Read comments [5]Complaint category Mobile Handsets

HomeShop18 — Microwave oven magic cook - whirlpool

 hans kumari on May 15, 2016
Complaint case - short supply of product - invoice no. Nitcdrh/drh/04/2016/6966056 - sub order no.127290965 – dt. 18.04.2016 - cod
An order for supply of whirlpool magic microwave oven with free gifts (2 nos) was placed on home shop 18 on 18.04.2016 after viewing display on tv channel. It was promised that delivery will be given within 4 days which has not been honoured.

Gatti courier delivered one box on 03.05.2016 after 15 days period against committed period of 4 days containing the following:

1. 20l whirlpool magic cook microwave oven - 1 no.
2....
Complaint comments  Read comments [17]Complaint category Appliances

HomeShop18 — Return product didn't accept

 Bhuvnesh Dadhich on May 14, 2016
I have place a order no 992631113 of joha pack of five suit materials for woman and got the product also . but didn't like the fabric of that product so I return it through courier to adress-oxizn trading pvt. ltd. plot no 34, pragit vihar sector 59 hariyana, faridabad 121004 but seller company refused to accept the product( return couriers from 'on dots couriers and cargo ltd. receipt no *638033180*) What to do Next...
Complaint comments  Read comments [21]Complaint category Online Shopping

HomeShop18 — Enzy chopper purple [Resolved]

 aairah on May 14, 2016
I had ordered an enzy home electric chopper- purple from homeshop 18 on the 30th april and i received it on the 1st May 2016, it was ordered by me to gift it to my mother for Mothers day, so i didnt open it and assumed that it would be working, i gifted to my mother on Mothers day and the next day when she wanted to use the chopper, it just didnt work, i mailed homeshop 18 customer care the same day on the 9th may night. from 9th may will date my complaint is still not resolved. i have made multiple calls to their customer care but all speak the same language that i have to visit the service center...
Complaint comments  Read comments [17]Complaint category Electronics & Appliances

HomeShop18 — Regarding bad response for the product

 Manjula Gali Siddana Goud on May 11, 2016
Order no:991815825
Name: manjula. G. S
Date of order:19/04/2016
Complaint no: 162220221
Product received:24/04/2016
Amount paid:rs.899
We had ordered a mini silai machine and due to some problem it stopped working so we complained to the home shop 18 people they kept on saying it will b solved in 2-3 working days we received the production 24/04/2016 since that day we kept on calling the customer care center they either put the call on hold continuously or end the call with out our permission so we are really pissed off with this and going to complaint to...
Complaint comments  Read comments [27]Complaint category Other

HomeShop18 — My order is not received parcel dated 22/04/2016

 vahidkhan pathan on May 9, 2016
Dear sir my name is vahidkhan pathan my order royal velvet 4 pc induction cookware set by wonderchef-purple order no.992008145 & sand to gatixpress dispatch details are mentioned as follows: -
Courier company name : gati express plus
Tracking number : 549027702
Dispatch date : 27th april 2016

But gatiexpress is not diliver this product in me so plz diliver fast in my addres or not diliver this product so plz refund me
Thank you.

Plz co. No:+91 8530858352...
Complaint comments  Read comments [20]Complaint category Mobile Handsets

HomeShop18 — Lava pixel v2 model blue-1 no.

 P Surendra Menon on May 9, 2016
I had ordered 1 no. Lava pixel v2 model mobile on 25 th april'2016. On 26th april'2016 i received sms mentioning taht your order is booked and order no.992262759 for rs.8098 cod. On april 28th i received sms that as per order no. 992262759 parcel despatched on 28.04.2016 thru. Gati courier awb no.538654109 and will be delivered in 7 days. On 3rd may, when i searched thru. Tracking, i found that the parcel has already arrived at gati courier on 2nd
May'2016. I informed customer care at gati and they lodged complaint no.13783813 and on 4th may'2016 when i visited gati courier office, the staff...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

HomeShop18 — Ice tablet ignite (intel) (no battery backup)

 an016 on May 7, 2016
Dear homeshop18:- mne ice ka tab. Aap ke paas seliya tha jiska battery backup ek dum poor h. Mne iske liye complain bii kiya hai lakin abii tak koi bii iska best solve nahi huaa hai.. Mara aap se requst hai ki aap mari is problam. Ka solve de nd.. Nahi to m isko return kre koi aur tablet porovide kre kuki aap ne kha tha ki eska battery backup bhut acha hai lakin ye ek dum poor hai. Tab. Biina kuch kaam liye biina hi battery off ho jaati hai.. Nd plzz solve my problams......
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

HomeShop18 — Lots of inconvenience caused to customer

 Fernandes Doris on May 6, 2016
I had placed an order for jeans, on the 10th of may 2016, i received my product on 15th or 16th of may, unfortunately the jeans was tight for me, so i called again for exchange of size from 38 to 40, aramex rep came and collected the product and gave me a invoice for it, (Invoice # 42186617362), also told me that i will be getting my replacement in 3 working days.
I waited for a week for the replacement, then i started calling, the toll free number 18001031818 to follow up on my replacement, all i can say is the team in home shop 18 is a very disorganized team, i expressed my concern/problem...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

HomeShop18 — I kall k88 dual sim mobile combo (33586311)

 sumit863 on May 6, 2016
As per my order no. 992590349 and suborder no. 128140135. There is three mobile combo in rs. 1699 but due some mistake from your end that order has been dispatched only two mobile handset.

Kindly send my actual order which in rs. 1699 in i kall k88 three mobile combo immediately as soon as possible.

Thanking you
Yours faithfully
Rinki singh
9971262466
B-71, flatted factory complex
Near okhla phase-3
New delhi 110020...
Complaint comments  Read comments [5]Complaint category Mobile Handsets

www.HomeShop18.com — Kitchen appliance

 Jugajyoti Pattanayak on May 5, 2016
I ordered(Order no.992253127 ) on 26th april 2016 for mahavir induction base non-stick kadhai with lid (Seller: mahavir enterprises), the product is totally worst product only i have used it once which price is around(Rs. 449/-). This product is also not acceptable made of of tin not stainless still also in one use its cote has been come out and rusted also. So if we will get like this product then why we will choose your service. So please replace it. I never expect like this product. If u will say i can share the pic of that product with the condition of it, in a single use....
Complaint comments  Read comments [4]Complaint category Appliances

HomeShop18 — Not received the freebie mentioned on the online shopping

 Mohammed shujathullah123 on May 4, 2016
Hi
This is Mohammed shujathullah. My number is 9035022788. I booked the philips hair straightener for 999 online. There was a freebie offer of sunglasses. Thats is why I booked the product. I received the product but not the freebie sunglasses. I informed them the same day. They informed the it will be sent in 4 working days. Now its 10days with no response from your side. When are u sending the freebie has promised.
I has order another product which is a hair protector. The bottle was leaking when I received. I am very upset with the product. I was assured that I'll get the freebie....
Complaint comments  Read comments [1]Complaint category Banks

HomeShop18 — Order no 992302225

 KAVITA KARIA on May 1, 2016
Order was placed for bra panty set for the size 36 B.
sizes in the order were different. size received is as follows
colour bra panty
purple 36D L
black 36C L
red 36B XL
off white 36B L
on making complaint, i was asked whether i tried product. I said I tried bras but not panties as i could make out by looking that these are not going to fit.customer care people refused to exchange on the ground that i wore it for trial and i should have seen the size before trying. Actually i never realised that this company will make so many mistakes in delivering...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

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