HomeShop18 Customer Care
HomeShop18.com
Satisfactory rating: 18%
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2377
COMPLAINTS

HomeShop18 Customer Care

HomeShop18.com

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Address
7th floor, FC-24, Sector-16A, Filmcity
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
14
8
Mobile:
37
25

Additional info
Track Order

Helpdesk

Contact Details

TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001

Submit a Complaint
Satisfactory Rating
18%
Complaints
2377
Responses
1573
Resolved
54
So far so good - The company responded to our notifications and is working on resolving complaints.

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HomeShop18 Customer Care related pictures (379)

HomeShop18 Complaints & Reviews

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HomeShop18 — Lots of inconvenience cause to customer

 Fernandes Doris on May 6, 2016
I had placed an order for jeans, on the 10th of May 2016, I received my product on 15th or 16th of May, unfortunately the jeans was tight for me, so i called again for exchange of size from 38 to 40, Aramex rep came and collected the product and gave me a invoice for it, (invoice # 42186617362), also told me that i will be getting my replacement in 3 working days.
I waited for a week for the replacement, then i started calling, the toll free number 18001031818 to follow up on my replacement, all i can say is the team in home shop 18 is a very disorganized team, I expressed my concern/problem...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

HomeShop18 — I kall K88 Dual Sim Mobile Combo (33586311)

 sumit863 on May 6, 2016
As per my Order No. 992590349 and Suborder No. 128140135. There is three mobile combo in Rs. 1699 but due some mistake from your end that order has been dispatched only two mobile handset.

Kindly send my actual order which in Rs. 1699 in I Kall K88 three mobile combo immediately as soon as possible.

Thanking You
Yours Faithfully
Rinki Singh
9971262466
B-71, Flatted Factory Complex
Near Okhla Phase-3
New Delhi 110020...
Complaint comments  Read comments Complaint category Mobile Handsets

www.HomeShop18.com — Kitchen appliance

 Jugajyoti Pattanayak on May 5, 2016
I ordered(Order no.992253127 ) on 26th april 2016 for mahavir induction base non-stick kadhai with lid (Seller: mahavir enterprises), the product is totally worst product only i have used it once which price is around(Rs. 449/-). This product is also not acceptable made of of tin not stainless still also in one use its cote has been come out and rusted also. So if we will get like this product then why we will choose your service. So please replace it. I never expect like this product. If u will say i can share the pic of that product with the condition of it, in a single use....
Complaint comments  Read comments [1]Complaint category Appliances

HomeShop18 — Not received the freebie mentioned on the online shopping

 Mohammed shujathullah123 on May 4, 2016
Hi
This is Mohammed shujathullah. My number is 9035022788. I booked the philips hair straightener for 999 online. There was a freebie offer of sunglasses. Thats is why I booked the product. I received the product but not the freebie sunglasses. I informed them the same day. They informed the it will be sent in 4 working days. Now its 10days with no response from your side. When are u sending the freebie has promised.
I has order another product which is a hair protector. The bottle was leaking when I received. I am very upset with the product. I was assured that I'll get the freebie....
Complaint comments  Read comments Complaint category Banks

HomeShop18 — Order no 992302225

 KAVITA KARIA on May 1, 2016
Order was placed for bra panty set for the size 36 B.
sizes in the order were different. size received is as follows
colour bra panty
purple 36D L
black 36C L
red 36B XL
off white 36B L
on making complaint, i was asked whether i tried product. I said I tried bras but not panties as i could make out by looking that these are not going to fit.customer care people refused to exchange on the ground that i wore it for trial and i should have seen the size before trying. Actually i never realised that this company will make so many mistakes in delivering...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Home Shop 18 — Not returning my defective purchased item [Resolved]

 dheeraj dwivedi on May 1, 2016
Not returning my purchased itemd dwivedi / andhra pradesh / 98491*****
Hello, i am dheeraj dwivedi. I had purchased cotton double bedsheet from home shop18. As i was not satisfied with the product i had returned the product by doing courier through dtdc from my own money . As they had mentioned in their return policy. Now today when the courier person has reached to the address which was provided by homeshop18, they are not taking back my product. Not even they are giving any representative contact number so that the courier person can reach them....
Complaint comments  Read comments Complaint category Online Shopping

Homeshop 18 — Steel dinner set rs. 6999/-

 ahtsamulla khan on May 1, 2016
मेरे द्वारा टी.वी. विज्ञापन के आधार पर आर्डर नं; 991444683 से एक डिनर सेट जिसकी किमत 6999/' रू; थी बुक बरवाया गया । डिनर सेट के साथ विज्ञापन कें अनुसार एक मिक्‍सर ग्राईन्‍डर एवं एक तीन लिटर का प्रेशर कुकर आफर के रूप में दिया गया था । कम्‍पनी द्वारा...
Complaint comments  Read comments [1]Complaint category Other

Home Shop 18 — Roti maker

 Shilpa gd on Apr 30, 2016
This is Sheetal...I purchased roti maker from home shop 18 15 dats back..no value for money and of no use at all..its a worthless product..tried my best complaining abt it but just wasting my money on calling customer service and complaint Dept..which is also in vain..unethical and careless behaviour is all I can say about the company and the staff...they are of no help...irresponsible.
Kindly replace the product or refund it
It's a request, provide quality service.. Stop fooling your customers.....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

HomeShop18 — Reach R5000

 anshul.arora on Apr 30, 2016
Dear Sir,

I have purchased Reach mobile phone from Home Shop 18 website & they have not explained the product detail in the website properly. When I have approached call center of Home Shop 18 they have not replied properly & not ready to listen the complain of customer. I have requested them to credit the amount in their website to purchase other mobile, which will be useful to me but they are not ready to listen.
As per my opinion, Home Shop 18 is cheating to their customers for not explaining the proper product details in their website. Request to take necessary action...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

HomeShop18 — Defective mobile of intex aqua air received on 25 apr16

 dileep roy on Apr 29, 2016
I dileep roy, booked one mobile of intex aqua air on 22 apr and received the same on 25 apr 16 through home shop 18. On 29 i purchase SD Card to have memory of 32 gb.i fit as per instructions but it is not reading .reboot the mobile again is is not reading then i taken out the SD Card and put to another mobile it is working. i reached to the conclusion that intex aqua air moble is not able to read the SD Card. thereby it is defective. so i replacement of same product please!...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

HomeShop18 — Money refund is not processing

 anbababu@gmail.com on Apr 28, 2016
My order no.964335051.

I am returned Spice Mi-511 mobile to Homeshop 18. That mobile reachead warehouse on 23-04-2016 & the money refund approved on 25-04-2016. They send a mail to me regarding the money refund approved and the money credited in your account within 2-3 working days. The SMS also they sent.

I am regulary followup with mail care@homeshop18.com & phone calss 0120-6189818. All the executives are every saying wait for some more 7-8 days . Now 3 days finished but the refund is not made. The refund details are don't know anybody in Home shop18.
Complaint comments  Read comments [1]Complaint category Mobile Handsets

HomeShop18 — Vlcc kit with massager

 Khush80 on Apr 28, 2016
I saw their vlcc kit with massager ad on tv. To know more about the product, i then called at their cs center and spoke to their advisor where i confirmed, what if i have issues with the product or don't like it? She clearly stated that if i have any concerns then to call back on the same number and we give you 24 hrs to see the product, if you don't like it then call back on the same number. Basis this information, i placed 2 orders. Now when i have received the product, i cannot describe how cheap it could be. Whatever was shown on tv by their model was not even 1% of what was delivered...
Complaint comments  Read comments [1]Complaint category Cosmetics

HomeShop18 — Ishin brasso saree - pink & beige

 Adyasha Tripathy on Apr 28, 2016
I adyasha tripathy, a customer of hs18 wants to complain you that the saree which i brought from your company, i.E, ishin brasso saree-pink & beige was not good so i told you to return it.After that you gave us a cheque with my name but the problem is that now i have not completed 18 years of age so we will not be able to withdraw money so now you say what will we do.My no. Is 9556880621...
Complaint comments  Read comments [1]Complaint category Schools

Home Shop 18 — Customer care support executive not supported after sale a product

 uk01232 on Apr 27, 2016
I am chasing to home shop 18 from last month but they are not resolve my problem. I want know the address of hcl service centre address. Because i purchase a hcl tablet from home shop 18 and it's display broken by me. Now that hcl tablet is waste for me without touch screen. So please, if anybody knew the address of hcl service centre, please inform me....
Complaint comments  Read comments Complaint category Electronics & Appliances

HomeShop18 — HCL

 uk01232 on Apr 27, 2016
Hi everyone

Before one year, I purchase a HCL tablet from home shop 18. but it's touch screen broken by me. Now I want know about the customer care service centre address but Home Shop 18 customer care executive are saying that they are not responsible for the information and it not a warranty product. They are providing a contact number, on which no one for support of concern problem . So, that I decided it that in future I never purchase a single item from HOME SHOP 18. I also aware to all online buyer please take care your self. HOME SHOP 18 never will support to you for any miss...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

HomeShop18 — Penta dual core 3g dua...

 toran dewangan on Apr 27, 2016
Dear sir, the delived item is difective i recieved a defective peace that is on /off butten and vallume butten is cracked and pura tuta hua hai, please either change the product or return the money.
please see my history every time i purchase from homeshop18 and i am fully satisfied customer but this time i was cheated and brocken item sent . i am totally fed up with this time and unhappy also you people taking time much more this is ridiculous . your service is not prompt.

can you people taking action on urgent basis, why you people taking as normal case . this is abnormal...
Complaint comments  Read comments Complaint category Computers & Accessories

HomeShop18 — Order 990311333 for product royal velvet 4 pc induction cookware set

 Md. Muktar Miah on Apr 23, 2016
Delivery against your order 990311333 for product Royal Velvet 4 Pc Induction Cookware Set By Wonderful-Blue could not received til today....
Complaint comments  Read comments Complaint category Postal & Delivery Services

HomeShop18 — Glass of gas cooktop black broken completely into small pieces while cooking.

 mashaikh1 on Apr 23, 2016
Glass of gas cook top black broken completely into small pieces while cooking.
Crystal gas cooktop with black 3 burner.
Warranty period : 2 years from the date of purchased.
Model no. : onyx 914732

Complaint: the cooktop black glass completely cracked into small pieces while cooking.
I requested the homeshop18 to replace the product, but they are ignoring and not responding at all. And answering very rudely.

Order : 951479621 dated august 17, 2014,
Order received on august 24, 2014

Homeshop18 mentioned that product...
Complaint comments  Read comments [4]Complaint category Appliances

HomeShop18 — order no. 988266373 dtd.28.2.16

 Sharwan Udaiwal on Apr 21, 2016
Dear sir

मेने होमेशोप 18 से अच्छा tv विज्ञापन देख कर एक जूस निकालने की मशीन कुछ अन्य सामान के साथ इस उम्मीद से खरीदी थी की विज्ञापन के अनुसार यह अच्छे परिणाम देगी परन्तु यह तो बिलकुल नाकाम प्रोडक्ट साबित हो रहा है! मेने दो या तीन बार ही...
Complaint comments  Read comments [2]Complaint category Appliances

HomeShop18 — Breakable jewellery

 tushar25k on Apr 21, 2016
I am buy a jewellery but some jewellery was break.

product code - 33275965...
Complaint comments  Read comments Complaint category Jewelry & Watches

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