HomeShop18 Customer Care
HomeShop18.com
Customer satisfaction rating: 18%
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2516
COMPLAINTS

HomeShop18 Customer Care

HomeShop18.com

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Address
7th floor, FC-24, Sector-16A, Filmcity
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
69
46

Mobile:
Mobile:
73
47

Additional info
Track Order

Helpdesk

Contact Details

TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001

Customer satisfaction rating
18%
Complaints
2516
Pending
1627
Resolved
66
So far so good - The company responded to our notifications and is working on resolving complaints.

HomeShop18 related photos (401)

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HomeShop18 Customer Care related pictures (401)

HomeShop18 Complaints & Reviews

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Homeshop18 — Return and Refund of product

 Prakash Manjrekar on Aug 28, 2016
I received damaged product of Citizen Pressure cookers(5.5 lit & 3.5 lit) from homeshop18 on 28-Aug-2016, AT 11:00AM (product order number is 9999910953). I want to return it and should get my refund.I made complaint calls two times to homeshop18 and homeshop18 didn't gave me any complaint numbers. They gave me 2 missed call, after 6:30pm, to show that they have contacted me.When I call back, their machine rejected my call by timing reason....
Complaint comments  Read comments Complaint category Appliances

Homeshop18 — Warranty card not fillup and not signed, incomming sound is very low.

 rameshwar1976 on Aug 28, 2016
I have purchased a swipe mobile phone from home shop 18 on cash on delivery option. its delivered to me on 14/08/16. when i received it, its found that no warranty card is signed and warranty card is not fill up. also, the incoming voice is very low hardly its listen. product is very low quality.
when i have call to home shop 18, 3-4 times for registering complain, . my complain is not registered till date.

order no. 999104469.

from
rameshwar singh
flat no 204. akash bldg. mohan shristi kalyan
thane maharastra. 421306.
mob. no...
Complaint comments  Read comments Complaint category Mobile Handsets

Homeshop 18 — Not returning a product with bad quality

 Vandana Jha Jha on Aug 28, 2016
I ordered a pack of suits from alveera from homeshop 18. But the quality for ridiculous and wanted to replace it and called them, they said that I'll receive a call for returning but they didn't make one. Very disappointed from them.I started shopping since the website started.Never felt like this.I request consumer care to take strict actions against them....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — Refund not provided.

 tradha on Aug 28, 2016
My order no 996269965. I have asked for refund as I was not satisfied by the product delivered. I have complaint against the product on the same day of delivery. I was instructed to courier the product back to homeshop18. I have done n it was delivered by 11july 2016. from that day I have waiting to get my money back but the response from the company is worst. I have complaint again and again but never got my money back....
Complaint comments  Read comments Complaint category Other

Homeshop18 — Lyf Flame 3

 BNath Sahoo on Aug 27, 2016
Order no. 133677215
Lyf flame 3 was delivered to me on 31 july. On the same day i registered a complaint that the phone's battery was broken and sent some snapshots as well.i asked them for replacement.They said to contact the service center which i did but service center people denied to give service on a product bought online. I informed the same to homeshop18 and they said they will coordinate with the brand to provide a resolution.But it's been more than 25 days they never call me. Each time i call them they say to wait for 3-4 days more. Now i don't even want a replacement .I want a...
Complaint comments  Read comments Complaint category Mobile Handsets

Homeshop18 — Lyf Flame 7 mobile with jio sim offer (3 Months)

 Nitin82 on Aug 26, 2016
Phone kharide or jio ki web site par register kiye hue 3 dino se jyada time ho gaya lekin aaj tak jio 4 G sim lene ke liye company ki or se diya jane wala code mobile or register email address par aaj tak nahi mila. jiske karan 4 G sim b nahi mil pa rahi hai. So please check and do needfull. please send me a code so that i bought jio 4 G sim offer....
Complaint comments  Read comments Complaint category Telecommunications

Homeshop18 — Return Product Money not Refunded

 manjunath ganiga on Aug 26, 2016
Worst customer support and fake Customer care, no one is responding properly. i bought 1 T-shirt from your company due to size and product Quality i was return the product, My ticket no is #1244197, complain no is - HS2016072302505, ORDER NO -997499277. Till date i dint get any revert from customer care as well as customer support, 3 times i was contacted and every time customer support team says product under Quality check. i am fed up with the quality check, selling worst quality product and what kind of quality check you guys are doing.

This is last warning to you guys return my...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — 4 handis, 4 spoon & 4 bowls with lids by steeloware-red

 jasbir guleria on Aug 26, 2016
Dear sir/madam

I have booked one order in your homeshop18 online dated 5th august 2016. Order no. 998482177. Order details : 4 handis, 4 spoon & 4 bowls with lids by steeloware-red in the name of jasbir singh guleria c/o hotel aroma complex, himalaya marg, sector 22-c, chandigarh. My mobile no. Is 09569785365. My email id is jassi79b@yahoo.com

I have pay total order amount : rs. 1099.00
Shipping charges : rs. 99.00
Total : rs. 1198.00
But i have received only 6 handis & 4 spoons dated 8th august 2016 from aramex courier.

I have talk...
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Wrong and incomplete package

 gaurav427 on Aug 25, 2016
I had booked a combo of weighing machine & digital thermometer(make Dr. Morepen) on 07 aug 2016 vide order no. 998726165.on 11aug 2016 i was delivered package having thermometer of a cheaper brand"MEDIGOLD". I complained to customer care & my package was picked up for replacement. Now on 25aug2016 i received replaced package & to astonish it was having weighing machine only digital thermometer was absent....
Complaint comments  Read comments [1]Complaint category Health & Beauty

Homeshop18 — Flame 7 jio care not fund sim offer code

 sonukhan1 on Aug 25, 2016
Dear sir &mem

This is in regarding lowly quality of cleaning services offered by your company. I have made a year contract with your company and it seems that it is not up to the standards.

I am upset with the services and thinking of getting a refund. I am well aware of your company name and have approached keeping in mind to get better services which proved to be wrong. It’s a pity when I can see that your company has made false promises in providing better services. I am not interested in carrying out further and would request you to initiate my refund within ten...
Complaint comments  Read comments Complaint category Mobile Handsets

Homeshop18 — Order no-999608833 & 999611221

 shiv999 on Aug 24, 2016
On 15th Augest2016, i took part in skim of'purchase of three product in 8 to 15 aug 2016.my product order number is:999608833 &999611221 & 999614807.only one product is recived .above complaint for the other order not recived . After enquiry due to technical mistake these product return and not recived . i was asking for these skim and product they said you have to order gain new product and skim is not apply .
this fault of HomeShop18 Why i'm suffering the lack of skim ...please do needful...
Complaint comments  Read comments Complaint category Mobile Handsets

Homeshop18 — Very poor customer service

 saranya26 on Aug 24, 2016
Hi i ordered a steelo container set worth 1790 and they wrongly delivered me a product which is worth 999... So i made a complaint... They asked to return the product on my own risk... When i asked for return pickup they said i m out of area for return pick up... The courier charge is 450... They wrongly sent me the product but they r saying i have to bare 90% for the courier charges they give only 10%... I made a complaint against this... Finally they said they cant provide the 90% of courier charges becoz of company policy.. Then i left that still they never deposited the 10% of the courier charges...
Complaint comments  Read comments Complaint category Appliances

Homeshop18 — Wrong invoice and wrong product info order no.999994011 [Resolved]

 sh.sudhir sharma on Aug 24, 2016
Hi,

I have placed an order for ikall k66 combo with order no. 999994011 but received the same without any invoice of that.. After calling in customer care
Hs18 executive sent an invoice. But with wrong imei numbers which are not available on any one of received phones

Also hs18 has displayed wrong info of product. By saying. Internal
Memory of phone 64 mb approx. But received only 9kb internal
Memory..

But now they are not responding properly.
That is totally wrong fake and fraud

Please help to get the resolve...
Complaint comments  Read comments Complaint category Mobile Handsets

Homeshop18 — Shital blanket colour change/ change replacement method

 tejja on Aug 24, 2016
Dear sir / madam
I m regular costmer in hs18... I m ordered shital super soft blanket 2 full size & free 2 single size... But 1 shital blanket is wrong colour deliver by hs18...& after i m calling hs18 customer care... He suggested me 2 we are take it with in 3 to 4 day...& give u a gift coupan... Than again u buy this product & other
But when call again with in 2 minute cancelled this process...& replace this to my choosing colour blanket he says me sir this not possible. & says aapko pehle sochna chaiye tha ki rate high ho sakta hai ya out of stock ho sakta hai... I told her simple...
Complaint comments  Read comments Complaint category Home & Garden

Homeshop18 — Items returned money not refunded

 Prerana1989 on Aug 23, 2016
Hi,
This is the worst service i have seen all my life.

Ref. order no. 998053539, placed on 28 july 2016 and delivered in time.

I returned the order the next day stating it was small size. they picked it up and when i called the customer service they said that the qc was cleared and they would refund the money in my bank account in about 10 days.

It is over 20days now and even after 5-6 calls, they have not refunded.

Cheating has a limit and homeshop18 needs to understand that....
Complaint comments  Read comments Complaint category Appliances

Homeshop18 — Order no. 999880081 placed without confirmation

 Star Swati on Aug 23, 2016
Hi, i have never placed order no. 999880081 still it has been confirmed without any authentication from my end. Seems as if someone else has placed the order with my mobile number. Please confirm how my mobile number has been used to place any order without authenticating via otp? It is creating inconvenience to me as i am getting unnecessary messages and calls. Please resolve this issue asap. Also, make sure to authenticate the mobile number and email before confirming an order or using the same for communications regarding the order....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Homeshop18 — T - shirt - change of size

 Sovon Roy on Aug 23, 2016
This refers to my telephonic discussion with your customer service regarding the purchase of 6-t shirts vied my order no. 999880381, i have received the parcel on 22.08.2016 at my residence, the size of all t shirts received are xxl which are of no use to me, i would therefore request you to kindly arrange to change the pack of 6 t shirts to xl

The parcel is packed as it is, i have not used any of the shirts till date. Kindly arrange exchange of the shirts at the earliest.

Regards,
Sovon roy
9836457689
Andul howrah...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — Reverse pick up didn't happen since 45 days

 me_priyankamaheshwari on Aug 22, 2016
Hi there,

I would like to inform you that i had ordered a saree on 2nd july, 2016 whose order id is 996303759. The order got delivered on 7th july but however on opening it, i found that you guys have sent the incorrect product to me. Hence, i called at the hs18 customer care and logged the complaint on 8th july whose complaint number is hs2016070801318. I was told that reverse-pickup would be done in next 3-4 days. However, since then i am waiting for the reverse-pickup but unfortunately it didn’t happen till now.

I called around 14 times to your refund department...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — Order no 998899417 fidato combo product totally defective and rudeness of call center while we complain.

 Sonali Jadhav Gondkar on Aug 22, 2016
Dear team,
We are the regular customer of home shop 18 but this time when i received fidato combo the whole product is defective. When i ask call center team to replace my whole product they refuse to replace and not even given a proper solution.

Request you to call us so that i can explain you properly as it is the first time i am facing such problem from home shop 18 and i don't want that this time i get dissatisfaction from you....
Complaint comments  Read comments Complaint category Electronics & Appliances

Homeshop18 — Return of goods against order no-999392899 (sub order no-135164923)

 debal26 on Aug 22, 2016
Hi,

I have received the goods against the captioned order no on 20/08/2016 but the quality of the goods very inferior.

Bu when I called their customer care to register my compliant but they are refusing to lodge the compliant by saying my contact details are not linked with that order. Now, my question is if my contact details are not linked with that order then how come I have received the order & courier details in that no i.e. 9920228830.

order no-999392899( sub order no-135164923, Invoice no-EPR/16-17/01061

Please do the needful to...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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