HomeShop18 Customer Care
HomeShop18.com
Customer satisfaction rating: 18%
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2458
COMPLAINTS

HomeShop18 Customer Care

HomeShop18.com

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Address
7th floor, FC-24, Sector-16A, Filmcity
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
49
28

Mobile:
Mobile:
57
38

Additional info
Track Order

Helpdesk

Contact Details

TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001

Customer satisfaction rating
18%
Complaints
2458
Responses
1622
Resolved
56
So far so good - The company responded to our notifications and is working on resolving complaints.

HomeShop18 related photos (394)

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HomeShop18 Customer Care related pictures (394)

HomeShop18 Complaints & Reviews

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HomeShop18 — Wrong kurtas-996435631 and incorrect size received - 997731163

 Ashwini P. on Jul 28, 2016
Wrong kurtis received: 996435631

I placed an order on 4-jul order no.996435631 whrin received different kurtis frm hs18 on 14-jul, i raised a compliant on 15-jul for wrong kurtis.. Reverse pickup was done frm my end on 19-jul by nuvo logistics.. I am chasing a lot till date-28-jul for the same but the customer support is saying we haven't received reverse pickup from nuvo ex. Here i also checked with nuvo couriers n they confirmed that product was returned to hs18 on 25-jul n here hs18 team is saying they have not yet received the return product i don't understand why you guys takes...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

HomeShop18 — Wrong kurtas received from your end

 Ashwini P. on Jul 28, 2016
I placed an order on 4-Jul order no.996435631 whrin received different kurtis frm HS18 on 14-Jul, I raised a compliant on 15-Jul for wrong kurtis..reverse pickup was done frm my end on 19-Jul by Nuvo Logistics ..I am chasing a lot till date-28-Jul for the same but the customer support is saying we haven't received reverse pickup from Nuvo ex. Here I also checked with Nuvo couriers n they confirmed that Product was returned to HS18 on 25-Jul n here HS18 team is saying they have not yet received the return product I don't understand why this company takes to much time to replace a order which was...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

HomeShop18 — Ads shows Vouchers, but are giving coupon codes

 sayzoheb123 on Jul 27, 2016
I ordered a lyf flame 6 mobile order no: 997493363, the ad stated you will get 15000 rs voucher, via jiomoney, till now i have not received the voucher nor the coupon code. I have raised the request with homeshop 18 : 1220104 & 1222253 for clarifying... Now the tl of complaints mohit ahuja states "you will only get coupon code even if the stated is voucher and you need to get in touch with jio"

Jio money stated that we are giving out coupons only for pizza's, donuts, etc so if homeshop18 stated voucher you need to get in touch with them
Attaching the screenshot.
Complaint comments  Read comments Complaint category Other

Home Shop 18 — They are not giving the courier charges of product sending

 Sushil Kumar Singh on Jul 27, 2016
I Sushil kumar singh has been purchasing a product of kitchen appliances of Rs.1098 from HOMESHOP 18 against its Suborder no
130939443.but I received that in faulty state.
After this I wanted to refund it and hs18 agreed to refund both product price and courier charges . I have sent it back to the address which was stated by hs18 because they have no service area for pickup.
But after my sending they told to give me only 10% of courier charges.which was injustice for me because I has sent the product in Rs.450 and they told to give me only Rs.109.8 (10% of Rs.1098)
Please...
Complaint comments  Read comments [1]Complaint category Appliances

HomeShop18 — Jio lyf flame 6 mobile phone

 ballakur on Jul 27, 2016
Homeshop18 order no997418103, delivered via armex #42523744336,
Delivered on25th july 2016.
The box contained only the mobile set. there was no invoice for the product.
Nor was any coupons enclosed. the tv channel had promised that there would be rs15000/- worth of coupons from reliance. i was disappointed to see no coupons in the box delivered to me. i felt i was cheated and many like me might have been cheated. kindly redress the grievance...
Complaint comments  Read comments Complaint category Mobile Handsets

HomeShop18 — Less quantity of jewellery

 rnsinghbsnl on Jul 26, 2016
Less quantity of jewellery
I purchased jewellery trunk-20 jewellery sets blockbuster by ratna (33629869), but out of 20 sets, received only 18 sets. not supplied item marked white arrow in scanned image of jewellery sets. supply details are given below.

Order no. 997139975 date 14-07-2016
Booked by mobile no. : 8521532827

Name & address :
Navneet vandana, c/o shri ram naresh singh, ward no. -48, sardar patel lane,
Choudhary compound, ram bagh, near bangla mukhi mandir,
Muzaffarpur - 842001 (bihar)...
Complaint comments  Read comments Complaint category Jewelry & Watches

Home Shop18 — Doing fraud with customer

 gopinath das on Jul 23, 2016
Dear sir/madam,

With reference to order no-997068813, i have received the same on
Dated 22.07.2016 at 12 noon against payment of rs1848.00 from
Courier and open the same and found only mobile hand set & battery only.

As per your web site the following items are not delivered.
1- charger
2-data cable

Complaint to home shop 18 regarding this they said we can not supply the above items.

Why government give permission for such type of fraud e-business sites?
Why govt not cancel the permission for doing...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

HomeShop18 — Refund of the product not process

 Ram Sankar Pandit on Jul 21, 2016
As i have purchased an product and the product order no is 997099071 and dispatched on 14-07-2016 but unfortunately that is not fit for me but i have paid the amount to the delivery boy. And in return i have lodged the complain for refund. The customer care told me that with in 3 working days the product will be taken by the boy its already 7 days gone but no one came nor given any call. Kindly refund my money as i have not able to use the product....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

HomeShop18 — Surya 3 burners gas stove - sz-r1 replacement not received

 Suraj Vaidya on Jul 21, 2016
Hi team,

I am writing this in regards to my order with homeshop 18. Order no.993571423 placed dated 18th may 2016 for surya 3 burners gas stove - sz-r1 (Seller: n p enterprises). And delivered on 26th may 2016 and is received by suraj.

The order which i received initially was damaged the glass top on the burner was broken. So as adviced by the customer service executive for home shop 18, i had to ship the damaged burner on the below mentioned address.

N p enterprises
4/21 back side ground floor roop nagar, behind
Roop nagar no. 4 school
Complaint comments  Read comments Complaint category Appliances

HomeShop18 — Trueware easy mop

 Arti Rani Verma on Jul 21, 2016
I have recieved the delivery of trueware easy mop as a result of my order on homeshop 18. But in the advertisement it was told that we will get 2 extra pieces of mop along with it but in the box there was only one extra piece which is truly the case of cheating according to me. Therefore i require full details about it and will definately would not buy anything from such a fraud and cheating company (Homeshop 18)...
Complaint comments  Read comments Complaint category Home & Garden

HomeShop18 — Mastercook electric tandoor

 Sofia Afreen on Jul 20, 2016
I have ordered mastercook electric tandoor. Order no 996114011, order date: 29/06/2016. The product is of no use. It's not at all working. And when I tried to complain about it there's no response . I just want my money back. And the customer service is very bad. They just don't give any proper information. I need an immediate action.....
Complaint comments  Read comments Complaint category Appliances

Homeshop 18 — Different product/ poor quality product received

  Singh Ruby on Jul 20, 2016
I have purchased celebrations forever jewellery combo (by sia jewels) from homeshop 18 order no. 996938387 order date 11/07/2016. the jewelry combo is made off low & poor quality of material and third quality gold polish some jewellery sets are different as they shown on website not a worth of money. i am very much disappointed this time by product quality of homeshop18. i want my money back....
Complaint comments  Read comments Complaint category Jewelry & Watches

Homeshop 18 — Complaint against homeshop18 for sending wrong product twice

 Punam Desai on Jul 18, 2016
Hello sir, myself punam desai from goa and i had placed an order for khoobsurat heavy emberoidered lehenga sarees by alveera - blue (33043469) from homeshop 18 through phone on 2nd of july 2016. my order number was 99631163 along with the tracking number 403036968. i had received the product after paying bill worth rs 1898 including all shipping charges on 8th of july but when i opened the parcel, incase of a blue lehenga saree, i received it in red clour which i had not ordered. later on through customer care support i asked for replacement under the complaint number 167987279. today on 18th of...
Complaint comments  Read comments Complaint category Online Shopping

HomeShop18 — What is status of order number 996296743

 Hanumansetti Mohan on Jul 18, 2016
I ordered one mobile they delivered another mobile. So, i am return the parcel through indian post. The parcel is delivered to they specified address by indian post with tracking number rn973998397in
My order number is 996296743 and
My mobile number is 8331886448
And my mail id is: mohanhanumansetti@gmail.com
What is status please respond quickly....
Complaint comments  Read comments Complaint category Mobile Handsets

HomeShop18 — Pack of 3 tunics & 1 legging by rumara-s (33636717)

 mdjani on Jul 18, 2016
The product is too good when it was shown in tv but when i am received the order it was not like that it was very cheep and low quality and also it was not fitted to me compare to offline product for that i want to return your product please take return your item and give money to me as soon as possible
My mobile number is 9160005970 (Mr. Khajavali)
Please contact me as soon as possible...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

HomeShop18 — Panta tab deffect reg

 sarmabhupathi on Jul 17, 2016
Dear sir,
This is bhupathi sarma. I ordered penta calling tab bucked on line on 22/04/2016.Invoice no. Drh/042016/2846.
But this tab not worked, i submitted tab at service center at sai communications mg road secunderabad. On 01 june.2016. Till date no response from service center. I don't know who is responsible person you are penta tab. Only 20 days also not working, please replace new piece otherwise it will effect to your marketing. Pl response immediately. Attached all invoice documents
Yours
Sincearly
Bhupathi sarma
Hyderabad
9885023376...
Complaint comments  Read comments [2]Complaint category Other

HomeShop18 — They did not send my tablet which i was given to repair

 sv,./ on Jul 15, 2016
My name is: vibha verma
My address is: near swami haridas sangeet vidyapeeth, balua tal, motihari
My contact number is: 9973628636
My complain job sheet number is: penser00163366
I was purchase a bsnl penta tablet from homeshop18 on 2 february 2016 with 1 year warranty. when my tablet is hanged by virus i was call on homeshop18 they send me the address of penta service centre of patna near r. b. i bank i was submitted my tablet on 4 may 2016. the service centre was said me that please ask us that after 25 days that your your tablet is repair or not i was call after 25...
Complaint comments  Read comments Complaint category Mobile Handsets

HomeShop18 — Not delivery under time

 maddy sehmi on Jul 14, 2016
Your order from tv18 home shop is booked via gati dkt 587792112 on 04-07-16. please keep rs.1098 cash ready. to track your shipment download gati app http://bit. ly/1efjx6b. gati toll call # 1860-123-4284 not recieved my order delivery boy misbihave and rudly talk. very chipest type u have deliver boy how can u will be stand in market for. a long time wid your goodwill if i will order next time than i have to think so. many time for this sit...
Complaint comments  Read comments Complaint category Online Shopping

HomeShop18 — Unethical behaviour

 Advocate Dinesh on Jul 14, 2016
Mr agarwal ceo

Please see and check my mail.
Today i. e. 14.07.2016, your man has given the item and my kids paid the money. but it is not for my use as wedding was on 13.07.2016 at hapur.
I have already mailed this fact to your customer care copy are giving below.
I and my family is regular customer of homeshop 18, u may check from your records itself.
Please refund my money and take your packet from my house.
Pl ensure, it should not be beach of contract and agreement as i clearly written this packet is meant for girl marriage gift at hapur
Complaint comments  Read comments Complaint category Appliances

Homeshop18 Manohar Thakur — Spice mobile

 Manohar7709 on Jul 12, 2016
I purchased spice x life dragon grey color mobile phone on 31.3.2016 after receiving this phone with in 15 days my mobiles display got damage with out falling down.in warranty period i paid from my pocket to repair mobile and put new display spending 1450 rupees. that is not all after that again in 20 days my display got damaged now its got damaged when it is not used for 5 days it was laeing on table i was just using it to check my mails not for calling things... i repaired it again after spending again 1450. with this issue i am facing other issue also for this phone like camera not working properly,...
Complaint comments  Read comments Complaint category Mobile Handsets

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