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HomeShop18 Customer Care

HomeShop18.com

Bangalore Gpo, Bangalore
India - 560001

Customer Care Phone Numbers and Contacts

Phone:+1 800 180 0918
Mobile:+91 (0) 120 445 5918
Corporate Headquarters Address
7th floor, FC-24, Sector-16A, Filmcity, Noida
201301, Uttar Pradesh, India

TV18 Home Shopping E-commerce Address
TV18 Home Shopping Network Ltd
#26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road
Bangalore - 560001
 
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HomeShop18 Complaints & Reviews

HomeShop18 - Not refunding money & not taking back

User
 anju panwar on Jul 26, 2014
I've purchased from homeshop 18 Trio Bid Screen Dual Sim Phone Combo online in Invoice Dt- 04-07-2014 via order no. 948158009 & courier receiving Dt 08/07/2014 in Evening. After, receiving of the courier. I found both the phones are not in working condition (Incoming voice Problem). I called so many time but every time I faced harassment and no solution still after 15 days. I did not get the solution. All home shop Customer Care Executives give me different –different feedback....
Complaint comments Read comments Complaint category Mobile Handsets

Home Shop 18 - DELIVERY

User
 MANOJ88 on Jul 26, 2014
I BOOKED (ORDER NO.948953345) A MILTON 750ml PINK THERMOSTEEL FLASK DUO ON 15th JUNE, 2014. 13 DAYS HAS ALREADY BEEN PASSED AND I DID NOT RECEIVED YET. WHILE, THEIR SITE IS SHOWING DELIVERY WILL BE IN 5 WORKING DAYS. AFTER MAKE A COMPLAINT ON HOME SHOP 18, THEY GIVEN A FAKE COURIER DETAILS OF FIRST FLIGHT COURIER ON 22.07.2014 STATING YOU WILL RECEIVE IT WITHIN 3 DAYS AND IT'S ALSO PASSED. COURIER DETAILS ARE ALSO NOT TRACEABLE. AS PER AWB# J96200066890 PACKET BOOKED FROM NOIDA, UP FOR KANPUR, UP (ONE DAY DELIVERY). IT's RIDICULES. MANOJ SRIVASTAVA (CELL NO.7607178868)...
Complaint comments Read comments Complaint category Appliances

HomeShop18 - NOT REFUNDING THE MONEY OF PRODUCT RETURNED TO HS18

User
 vikasbhatt on Jul 25, 2014
On 23rd april-2014, I booked a product of 2500 INR consisting shoes combo pack But when It was delivered to me, The product doesn't met my expectation, So as per HS18's rules I returned back the product with DTDC courier service with POD no. (Z20207515) to HS18.. But till date I haven't received my money.. And when I used to call the customer care executives do reply that "please wait for 24-48 hrs and we will solve your issue and call you back ". But no solution from their side till date. Seriously, I m so much fed up with the service of home shop 18. too much bad experience... Vikas Brahm...
Complaint comments Read comments Complaint category Online Shopping

HomeShop18 - Package Not Delivered

User
 prithwiraj roy on Jul 25, 2014
Order no. 948885149 Date:- 14/07/2014 The above was placed by me on 14th july 2014, payment was done through Internet banking. And I have not received my order and your customer service is saying payment was not done. While payment was done through SBI Internet banking. Please be my money be refunded into my account your customer service is not helping in this matter. My transaction id is IGW8303672 for reference check it and refund my money to my account I don't want to receive you package It is already very late....
Complaint comments Read comments Complaint category Institutes

HomeShop18 - purchased spice mobile

User
 Deepa Sundrani on Jul 25, 2014
i have purchased spice mobile, the battery of which is not proper...it is having always low even i charge it for sufficient time...it always shows the red signal of low battery. what to do of this mobile, it have been 10 days to purchased that mobile...
Complaint comments Read comments [1] Complaint category Mobile Handsets

HomeShop18 - Regarding not receiving of Gift Coupon

User
 ramasankar1977 on Jul 24, 2014
I had bought a Spice phone from Home shop 18 on 09/07/2014 . Along with it I was supposed to get a Gift coupon worth 1000 Rupees but till day i have not received the Gift coupon. I have complained several times to Homeshop18 and every time they tell me they'll send it by sms or email or that it has been sent but they never send it .Our complaint no is 106739661 dated 15/07/2014 and other complaint no is 107165521 dated 20/07/2014against order no 948548621 dated 09/07/2014. they are just fooling people. Their customer care is so bad that if u register a compliant they don't even bother...
Complaint comments Read comments Complaint category Mobile Handsets

HomeShop18 - For penta mobile

User
 Narendra Dongare on Jul 24, 2014
Sir I sell a phone penta 3G from home shop 18 channel but after 4/5 day some problem occure in mobile I immediately calling to channel and recieve service centre in nagpur .cervice centre sain submit your handset.I submit ALL the box received from home shop 18.on date 02/07/2014 but on date 24/07/2014, anybody not care to me to return my mobile....
Complaint comments Read comments Complaint category Mobile Handsets

HomeShop18 - haven't received the gift coupons

User
 ruffruff on Jul 24, 2014
I had bought a Spice phone a month ago from Home shop 18. Along with it I was supposed to get a Gift coupon worth 1000 Rupees but till today i have not received the Gift coupon. I have complained several times to Homeshop18 and every time they tell me they'll send it by sms or email or that it has been sent but they never send it . they are just fooling people. Thier customer care is so bad that if u register a compliant they dont even bother to call u back....
Complaint comments Read comments Complaint category Online Shopping

HomeShop18 - Service center was not helpful

User
 Mukundkaushik on Jul 23, 2014
Dear sir

We had purchased a Micromax A075 Mobile from Home Shop-18. in starting this handset is O.k

But now This time this Handsets is Rough for me Because it creates some problem
1.Phone jack was not working
2.camera was not cleared

I had gone two micromax service centre but no one help me(He had told me every time technician was not in there) because we had purchased this handsets from Home shop-18

So i requested to you please take strict action in this case. Because it is not good for Home shop-18 Goodwill...
Complaint comments Read comments Complaint category Mobile Handsets

HomeShop18 - Refund Request Denied by HomeShop18 for Rs. 2699

User
 Imraan Raja on Jul 23, 2014
The customer care person just contacted me and asking me the courier number. The same question they are asking since 3 months. I would request him to call me back to resolve this ASAP. Facts of the Case: I've purchased online in March 2014 via order no. 940463367 . After, receiving the courier. I found the difference in the size and then I sent the packet back within 2-3 days through a courier to them on my own expense. They said they will give me the refund as soon as they received the courier. Since March 2014, I have been trying to contact them but they are not responding. In fact, once they...
Complaint comments Read comments Complaint category Online Shopping

HomeShop18 - Need a Refund

User
 Imraan Raja on Jul 23, 2014
I've purchased online in March 2014 via order no. 940463367 . After, receiving the courier. I found the difference in the size and then I sent the packet back within 2-3 days through a courier to them on my own expense. They said they will give me the refund as soon as they received the courier. Since March 2014, I have been trying to contact them but they are not responding. In fact, once they responded but in a very bad manner. Since 2 months, the customer care is saying that I will receive a cheque. Whereas, I have not received till today. I have already filed complaint prior to this and this...
Complaint comments Read comments [1] Complaint category Online Shopping

HomeShop18 - Non-delivery of pre-payed order for a month

User
 Tapati on Jul 23, 2014
I had placed an online order on June 24, 2014 at homeshop18.com. My order number is 947514129. I had placed an order of "Dermawear Women's Black Mini Shaper". The suborder number is 81205017. I have already payed for the order online through my credit card. It has been a month and I have still not received my order. I called their customer care thrice over a span of three weeks and every time they gave me a false assurance that I would receive my shipment in 2 days. But after waiting for a month they have failed to keep their word. They refuse to acknowledge what has gone wrong with the shipping...
Complaint comments Read comments [1] Complaint category Online Shopping

HomeShop18 - 2 electronic safe, both are defective, Already complained thrice but no response

User
 Nivedha Vijay on Jul 22, 2014
We brought 2 Godrej electronic safe.

Models:(Order no :948248521)
Forte- Touch screen is not working 7 Door is not opening 7 closing properly. We would like to replace it.
Privy- The paint has been removed outside in 1 corner. Damaged piece. 1 coat will be better.

We already lodged 3 complaints but couldn't get proper response for this. Each 7 every time they say someone will call us or they will get back to us.

Complaint Numbers:
106555457
106555407
107142949

Please suggest how many more complaints...
Complaint comments Read comments [1] Complaint category Appliances

HomeShop18 - Delivered Different product and ignoring my complaint

User
 Anita Dey on Jul 22, 2014
Sir, I have a complaint against Homeshop18 under my online order number 82263849 dated 15 July 2014.I ordered a "Panasonic Automatic Cooker SRWA18 with Flower Print" on 8th July 2014 but they sent a "Hair curler" on 15th July 2014. How they can do this big mistake in their service? An now they are saying I should courier the wrong product to the company address. And no where mentioned this during online shopping if they fail to provide proper service for my area then I have to courier this. In that case, I would not purchase anything from Homeshop18. And I am medical patient and for me this is...
Complaint comments Read comments [2] Complaint category Online Shopping

HomeShop18 - no refund and short products

User
 Jennifer Arora on Jul 21, 2014
I ordered Two laurel watches and received on 19 june2014. ..one was defective so returned it via on dot courier on 20 june2014. ..I called hhomeshoP 18 SO MANy timES..but every time I faced harassment n no sollution...still after 30 days i didn't get the sollution...m waiting n calling Homeshop18 regularly...plz refund my money as soon as possible...MY ANOTHER COMPLAINT IS ONE WATCH WAS WITHH PERFUME COMBO I Didn't get the PERFUME. ..still waitng and waiting for my products for which i paid earlier......
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

HomeShop18 - Penta calling tab is supported SIM card

User
 mahendramohanjha on Jul 21, 2014
Dear Sir I have purchase penta dual core 2G calling tab on 2nd july.My order no is 948072163.And i have received my product on 10th july.But unfortunately my tab is not supported by SIM.Due to this i am unable to call or connect net through SIM.Please help me solve my problem.My contact no is 09570720516....
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

HomeShop18 - Size is not fit of tablet cover and key pad not working

User
 ANKUSH16 on Jul 21, 2014
Sir,
I bought tablet cover ( attire leaf worth rs 369/-) but cover ' s size is not
Properly fit in the tablet and also bought tablet rs 6999/- but its keybourd is not working properly like space button, a, q, z and back space and much more words .
Email id diamondankush@gmail.com
M:8872752904...
Complaint comments Read comments [1] Complaint category Other

HomeShop18 - Harassment of customers

User
 nimi_gup on Jul 21, 2014
I had placed the order on 20th May with Home shop 18 with a verbal commitment by the customer representative that if I'm not satisfied with the product quality then a reverse pickup would be arranged and my money would be refunded into my credit card account. The product received was of utter poor quality and not at all how it looked on the website. After much followup they told me to courier through speed post and send scan copy of courier receipt. I did the same on 5th june. There after I have been mailing and calling them for my refund but I'm not getting any response or revert from...
Complaint comments Read comments [1] Complaint category Jewelry & Watches

HomeShop18 - Duplicate Product Dispatched(Woodland Shoes)

User
 Narendra.Sengar on Jul 20, 2014
Hi Team, I had made an order(Suborder No:- 82073157) on Homeshop18 for Woodland Shoes.Received the product on 11 July'14, but I came to know that the product received is totally different from the product shown on your website & on woodland website too i.e. "Product received does not contain woodland Trade Mark & Hologram on it's side & soal".The moment was very awkward & embrassing for me when I was infront of my colleages & they revealed that the product(my shoes) are COPY of woodland, they are not original.On 13 July'14, I had registered a complaint on helpline of Homeshop18....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

HomeShop18 - Regarding replacement of samsung 16gb memory card

User
 Ashwani Nigam on Jul 20, 2014
Sir,
I have purchased samsung memory card 16gb order no. 930852403.Due to some problem i send the memory card for replacement on 26th April 2014 on address Suman Enterprise 74A, sant nagar east of kailash near MCD primary school, New Delhi.
But uptill now i didn't get any replacement.
As i have contacted many times with your customer care service i haven't get any proper solution.And it has been 2 an a half month passed i haven't got any replacement till yet.
My last complaint no.107175007.
sir this is my last hope that is why i have written this...
Complaint comments Read comments Complaint category Electronics & Appliances

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