HomeShop18 Logo

HomeShop18 Customer Care

HomeShop18.com

Bangalore Gpo, Bangalore
India - 560001

Customer Care Phone Numbers and Contacts

Phone:+1 800 180 0918
Mobile:+91 (0) 120 445 5918
Corporate Headquarters Address
7th floor, FC-24, Sector-16A, Filmcity, Noida
201301, Uttar Pradesh, India

TV18 Home Shopping E-commerce Address
TV18 Home Shopping Network Ltd
#26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road
Bangalore - 560001
 
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HomeShop18 Complaints & Reviews

HomeShop18 - Spice Mobile MI 506 Defective Order no-964972453 complaint for refund amount

User
 Ydu Nath on Feb 27, 2015
Dear sir. i am Yadu Nath order a spice MI 506 BLACK 19 feb 2015. my order number 964972453 this phone is not working and not ON in a first day, when is not use in a mobile. the every naxt day complaint in a custmor care I want to say plz accept my complaint Immediately. Name:Yadu Nath My mobile no:9915641074....
Complaint comments Read comments Complaint category Mobile Handsets

HomeShop18 - Spice Mobile MI 347 Defective not getting refund.- Order no-964959901

User
 Mohan MD on Feb 27, 2015
I have received Spice Mobile MI 347 Gold Order no- 964959901 from Home Shop18 on 22.02.2015. found problem with charger & Unit hangs every 20 mins I called homeshop18 (18001800918) for Refund C- Executive told me product will be taken back & will pay the full amount, after so many calls to Home Shop 18, product not yet picked also not received any proper update from Home shop 18 team....
Complaint comments Read comments Complaint category Mobile Handsets

HomeShop18 - Jewellery

User
 Aarti Sachdeva on Feb 27, 2015
I have place a order for padent set in Jewellery section on 19th February, 2015. But the jewellery is not the same which was ordered by me. worst experience of shopping with this website. This website does not provide the same products which was ordered by customer. Very poor services of this website. I want to cancel this order and want refund my amount. How to delivered this product to you???????? and let me know how to get the money back. Secondly an another order was place, the deliver of which is not received. I want to cancel this order also. First Order: This is with reference...
Complaint comments Read comments Complaint category Jewelry & Watches

HomeShop18 - Regarding replacement of wrong size T shirts

User
 ShivshankarG on Feb 26, 2015
Dear sir, I Mr. Shivshankar G. placed a order ( No.963115039) of 5 "T" shirts of XXL size on 22nd of jan and got the delivery on 2nd of feb. On opening i found that the T shirts were of wrong size (XL). On very next day i called to customer care department and returned the product on 10 of feb. by DTDC courier and as suggestions give by customer care executive. The product was reached on said adress by 12 feb but no correspondence made to me. I called on 17 feb and your customer care executive informed me to wait for next 24 hrs. On 19, 21, 24, 25 of feb made a call and every time i got the same...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

HomeShop18 - Product was not same as ordered by me

User
 Aarti Sachdeva on Feb 25, 2015
I have place a order for padent set in Jewellery section on 19th February, 2015. But the jewellery is not the same which was ordered by me. worst experience of shopping with this website. This website does not provide the same products which was ordered by customer. Very poor services of this website. I want to cancel this order and want refund my amount. How to delivered this product to you???????? and let me know how to get the money back. Secondly an another order was place, the deliver of which is not received. I want to cancel this order also. First Order: This is with reference...
Complaint comments Read comments Complaint category Jewelry & Watches

HomeShop18 - Refund claim not processed even product was sent back

User
 ca.vikasbhatnagar on Feb 24, 2015
Hi, We have ordered one BERG ROTI MAKER to HOMESHOP18 vide order no 954769631. As the product was defective, we request for refund/replacement of the order. As suggested by them, We dispatched the product (as communicated from Call centre) via JETEX Services vide AWB No 1929206 on 10/11/2014 which was duly received on 11/11/2014(POD attached). Till then, whenever we call at the call centre, they are saying that product s not yet delivered. We have also provided them the POD from courier Co. that same has been received at their end. However, till now we didnot get our refund....
Complaint comments Read comments [2] Complaint category Appliances

HomeShop18 - Places wrong order no refund till date

User
 kaneez shaikh on Feb 24, 2015
my order number is 964837105 i have ordered Min-chopper without electric last month they have given me electric mixer, I have requested replacement wit them after replacement they have again send the same the product, after that i have demanded for refund from then there is no call from them evry time i call on there help line they say i will get a call within 48 hr but it has been 20 no progress on this i have already pay 1300 rs fro this they are not evrn refunding my money this is the biggest cheat by Homeshop 18....
Complaint comments Read comments Complaint category Electronics & Appliances

HomeShop18 - Ruthless service

User
 vitu on Feb 24, 2015
I had ordered a loveu sale trouser on 13th feb 2015.My order no is 964627365.I had ordered a balck trouser and i was being delivered a olive colour trouser.Since 13th feb i have called around five times and spoken to your staff.everytime i am being told that within 72 hours you willl get a call.its been 240 hours only i have called and not homeshop.your person says after 72 hours a courier boy will collect the trousers from you and at that time i want get the replacement.again it would take 72 hours to get the right product.this is your policy. I would strongly recommend you people to adopt the...
Complaint comments Read comments Complaint category Online Shopping

HomeShop18 - Supply of prize win

User
 JMSOLANKI on Feb 24, 2015
A prize of samsung led tv 32 inch has been win against order no.9612674190 and as per your firm letter no. Nil, dated 29.01.2015 i had already been sent a necessary documents as desired by you along wih dd of amount rs.8370 against tds. But till date i have not received the prize. Kindly sent a prize to me at an earliest endorsing a information for dispatch well in advance....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

HomeShop18 - Replacement of casroll

User
 Bhavana Mistry on Feb 24, 2015
Dear Sir, We so many time complain on your tall free number no body can given proper reply we purchase before 22 day but your customer care is say me we call so many time but not any call & masag in my mobile either we complain grakhak suraksh customer forem this is not good for your side please short out my complain on urgent basis Thanks & Best Regard Ajay Mistry Call No. + 91-9924480039...
Complaint comments Read comments [1] Complaint category Food

HomeShop18 - memory slot not working

User
 kailash20_n@hotmail.com on Feb 23, 2015
Dear Home team18I have not received any response from your side almost 60hours crossed instead of 48 hours (your maximum time) so now please you arrange to refund my amount immediately because i have registered my complaint immediately after checked the product (within time limit as per your refund/return policy) KAILASH CHOUDHARY9 958794590 Subject: [HS18 Care #794589] RE: Invoice of your suborder : 99486285 > From: care@homeshop18.com> To: kailash20_n@hotmail.com> Date: Sat, 21 Feb 2015 14:20:14 +0530> > Dear Sir/Madam, > > We sincerely apologize...
Complaint comments Read comments [1] Complaint category Mobile Handsets

HomeShop18 - customer service agent

User
 priyanka thapa on Feb 23, 2015
Hi, My name is Priyanka Thapa and my number is 8391082396. I am so disappointed with the person who picked up my call earlier. That fellow did not know how to distinguish customer category.I never faced this problem with you guys.That person picked up the call and simply said he cannot place an order for me and wanted to speak to my parents and hunged upup. How idiotic was that! I am a grown up lady and if you hiring this kind of agent, I am sorry I don't wish to order anything from you people or would recommend it to anyone else. If you can drill into the details and think about your customers,...
Complaint comments Read comments [1] Complaint category Other

HomeShop18 - Received Item Broken and 2 products missing in Order

User
 suchit3005 on Feb 23, 2015
On 18th Feb we have ordered a product (964673875) after receiving we have seen 900ml Box broken and 2 items are missing which was shown on the Show one glass and knife set is not available. We have raised a complaint on same day 126218417, but till day no action has been taken from the Homeshop18. We are requesting you to solve the issue on urgent basis. Attaching the image of broken box. Daily we are do follow up but no one is giving us promot repsonse. RegardsSuchit Kumar 9999025183...
Complaint comments Read comments [1] Complaint category Appliances

HomeShop18 - requesting for refund of money

User
 bedabrot basumatary on Feb 23, 2015
Sir, I had order an product of Mahavir Induction Base Pressure Cooker With Idly Cooker, product code-32926543 n order no:961435143 on 29 december 2014 but I didn't received my order yet.So, due to extreme delay I humbly request You to refund my money. I had already placed my complaint for more than twice but, I didn't get any better response from your company. So, I kindly request You to look into the matter....
Complaint comments Read comments [1] Complaint category Appliances

HomeShop18 - Defective product- " imperial green by sempre of london" WANTED to replace it with "pearl sensation by sempre of london"

User
 Dimple mangla on Feb 22, 2015
I have ordered a jewellery set named- " imperial green by sempre of london vide order number 963744811 on 4th Feb". It found defective and inform the customer care. On 10th Feb, they asked to courier the product. I courier it on the same day and share the courier details. As per their records they received it on 18th Feb. I ordered a new product " order number- 31214299" against the old one. I called him on daily basis to know the status but from 18th Feb onwards they asked me to wait for 24 hrs and disconnect my call. It's very uneasy for me. Dimple 9717561561...
Complaint comments Read comments [1] Complaint category Jewelry & Watches

HomeShop18 - Defective product-" imperial green by sempre of london"

User
 Dimple mangla on Feb 22, 2015
I have ordered a jewellery set named- " imperial green by sempre of london vide order number 963744811 on 4th Feb". It found defective and inform the customer care. On 10th Feb, they asked to courier the product. I courier it on the same day and share the courier details. As per their records they received it on 18th Feb. I ordered a new product " order number- 31214299" against the old one. I called him on daily basis but from 18th Feb onwards they asked me to wait for 24 hrs and disconnect my call. It's very uneasy for me....
Complaint comments Read comments [1] Complaint category Jewelry & Watches

Home Shop 18 - refund for changed product

User
 sufia sarwat on Feb 22, 2015
We have ordered SUPER COMBO-7 SUIT MATERIAL BY AANYA(order no.962408781) from the website.On receiving the product on 17-01-2015 found all suit materials are changed. Since then whenever we call the customer care they said that your product has already returned or our concern team will call you back but they never call us back .We want to return the product and want our money (Rs2999/-) back.We'll never shop with the cheaters again....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

HomeShop18 - Unable to on tablet,low camera quality

User
 Prabin Panda on Feb 21, 2015
Dear home shop team I bought a ubislate 7" tablet on 20th(received via courrier).The camera quality is poor in compare to other brand & the major concern is i am unable to on this tablet so i want to return this tablet & want to back my money5999. i have already regusted a complaint against this to ur home shop team. they told me that ur service team will contact me within 48 hour which is too much late. Kindly resolve my problem as soon as possible. Thanks & Regards Prabin Kumar Panda mob no-9338075912 order no-964751739order dt-16/02/2015...
Complaint comments Read comments [1] Complaint category Mobile Handsets

HomeShop18 - Not refunding for my returned product

User
 Bandana Patjosy on Feb 20, 2015
Dear Sir/Madam, I have placed an item(Panasonic Automatic Cooker) to delivered to my provided address. And the product is delivered to my address on 19 August 2014. But that product was damaged. So I have returned it to Homeshop18 and requested to refund my amount(Rs 2499/-) to my Husbantd. But they sent me the cheque with amount of 2499.00 with wrong name. As I again complain and updated the correct name of my husband(Mr Arun Kumar Patjosy). But Homeshop18 again sent me the cheque with wrong name. Then I registered a complain for give me the right cheque. Till now I have not getting...
Complaint comments Read comments Complaint category Electronics & Appliances

HomeShop18 - mobile hang and others problem

User
 remik on Feb 20, 2015
Dear Sir, My order No is 961483287 on dated 29.12.2014, I have ordered of Spice 5inch (12.7cms) 3G Android Quad Core Phone-516-Mobile- Watch in this regards my phone is not working properly due to hanging, battery hot in some and automatically SD mount show. I am very surprise how can be possible that mobile has not proper working this is my first order with you ? Kindly advise me what we do in this situation ? Regards, Bhupendra...
Complaint comments Read comments [1] Complaint category Mobile Handsets

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