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HomeShop18 Customer Care

HomeShop18.com

Bangalore Gpo, Bangalore
India - 560001

Customer Care Phone Numbers and Contacts

Phone:+1 800 180 0918
Mobile:+91 (0) 120 445 5918
Corporate Headquarters Address
7th floor, FC-24, Sector-16A, Filmcity, Noida
201301, Uttar Pradesh, India

TV18 Home Shopping E-commerce Address
TV18 Home Shopping Network Ltd
#26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road
Bangalore - 560001
 
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HomeShop18 Complaints & Reviews

HomeShop18 - HUGE DELAY OF PRODUCT DELIVERY -HOME SHOP18

User
 shajidkhan786@gmail.com on Sep 19, 2014
THIS IS MY 3RD COMPLAINT LET ME KNOW YOU DELIVERY POLICY I HAVE PLACE A ORDER ON 10/09/2014 STILL I HAVE NOT RECD DELIVERY THE BELOW IS THE DETIALS, I HAVE CONT FOLLOW WITH YOUR TEAM THEY COMMIT ME A NEW DATE OF DELIVERY EVERY DAY FROM 15 TO 18TH, DONT GIVE A SUCH KIND OF FAKE COMMITMENT IN YOUR ONLINE SITE AS WEEL AS YOUR CONSUMER SO I HAVE DECIDED I DONT WANT TO DEAL WITH YOU BECAUSE YOU ARE NOT A COMMITTED PEOPLES AND I WILL COMPLAINT THE SAME THROUGH CONSUMER COURT ALOS AS WEL AS THROUGH A dna ARTICLES AWARENESS OF HS18 FAKE DELIVERY POLICY SO CANCELLD MY ORDER WITH IMMIDATE EFFECT AND REFUND...
Complaint comments Read comments Complaint category Online Shopping

HomeShop18 - HomeShop18 not returning the money/check even after returned the materials

User
 Gyanadeep Barik on Sep 19, 2014
Hi, I have purchase one item, Order No. 951656949 but found that the item was faulty when i open the packet. So I have complained in customer care & returned the materials.They also given receive confirmation but they didn't give the check or money. I have complained lot of times but they can't take any action. Regards Gyanadeep Barik 09711452808...
Complaint comments Read comments Complaint category Online Shopping

HomeShop18 - Order not delivered no time

User
 Shirley Alex on Sep 19, 2014
I have made my order on 13 Sep'14 and was confirmed todeliver the order in 3 working days...but till 19 I have not received my order.I checked the online tracker, it is mentioned that 22nd sep'14 the same will bedelivered...But 20th eve I am going out of station.Does is takes 10 whole daysto deliver...Pls deliver the product by today itself..Order no is 953315463...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

HomeShop18 - Spark Mate Magic Cleaning Mop by Crystal Repair

User
 Roopali Angurala on Sep 18, 2014
Captioned Mop was purchased by me vide order No. 932698213 i.e. invoice number DLI/102013/2239 dt. 25th Oct 2013. The mop required repair as its mop plate is being loosen and not fastening the grip of mop head. Kindly arrange a mechanic for its repair or intimate us the authorised service center near my residence at near gurgaon. Roopali 9871060080 Email Id. roopali.angurala@gmail.com...
Complaint comments Read comments Complaint category Appliances

HomeShop18 - Replacement of Maharaja Whiteline JMG

User
 girishbhadri on Sep 18, 2014
Dear sir, I had ordered Maharaja Whiteline JMG on 04.08.14 and received it on 15.08.2014. After inspection I found the Jars are broken and machine is not working properly. I immediately Called and informed about it and arranged to dispatch the product through Indian Post on 27.08.14 to the mentioned address and again informed and sent them the courier receipt with proof by email. Till date M unable to get the update about the product. I even sent the courier track record by email which says the product is already delivered. M really frustrated by making vigorous follow up for my product...
Complaint comments Read comments Complaint category Appliances

HomeShop18 - Delivery not with specification as per order

User
 Mush Ali on Sep 18, 2014
Dear Sir, I have ordered for a Expressions Polycotton 3D Printed Double Bed Sheet Set Product Code: 32554169 on 13 Sept. 2014. Today (18 sept. 2014) I received a bedsheet from courier service, which is not acceptable for me because the bedsheet, which was ordered by me, have not been supplied to me. I think this is the worst in colour as well as product code is also different. I understand that the resolution of the image varies, but design and product should be the same. The supplied bedsheet is "Expressions Polycotton 3D Printed Double Bed Sheet Set Product Code: 32554241" Please look...
Complaint comments Read comments Complaint category Appliances

HomeShop18 - Don't want messages on mobile.

User
 Parul V Shah on Sep 18, 2014
Sir, I Lata Patel, have complained previously that we don't want any messages from your company on the specified mobile no. 9373718979 regarding jewellery or any other accessories. Please, stop messaging or else I have to go legally through court to stop messages from your company....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

HomeShop18 - order no.952301577

User
 horsey on Sep 18, 2014
I had received Pearl Facial + Bleach + Make Up kit on 03.09.14, all damage piece has been Delivered to me, same day i have complained, but till today baldy no body is bothered to take action on this, i am very very upset, i lost my patience, i had very bad experience, which never excepted, two mails had been sent and starting from 03.09.14 till today i have called around 20 times, no response, not received an single email or sms for my complaint.Waiting for immediate response. Sunitha R....
Complaint comments Read comments [1] Complaint category Online Shopping

HomeShop18 - You not take my problem serious Related to fund return issue

User
 PrinceChauhan123 on Sep 17, 2014
why you are not take my problem serious i am very disappointed and get harass so much by you i sent all detail about my return object of parsal to you on the email care@homeshop18.com but you not give me any reply I sent our parsal before one but you not send my money I also send the courier slip by fax before sending the parsal I convey with the grissh sir from the mail and he saythat send the information on which me return the parsal. THE Order No: 949115603 Reply me as early as possible....
Complaint comments Read comments [2] Complaint category Business & Finances

HomeShop18 - Refend/Replacement of product pertaining to order No 949336305

User
 Simanchala Padhi on Sep 17, 2014
Its been nearly two months that I have been waiting for replacement/refund for the defective product they shipped. I think this is a regular practice on parts of them to ship the defective product and harass the customers in the name of refund/replacement. They only cheat the customers and the customer care executives only know to abuse the customers instead of providing right solution. The organisation is absolutely a cheat i think. Several mails have been sent to the care@homeshop18 but they only replied to ship the defective product. After shipping the product I did let them know about the...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

HomeShop18 - Fraud Company HS18

User
 deepanjank on Sep 17, 2014
I ordered a Gluman serving set in home shop 18 (order no. 950163513) on 8th August 2014, when I received the order one of the big size bowl was broken. I called the costumer care and they assured me that I will receive a replacement of it within 2-3 working days (complaint no. 108890809). But I got no replacement neither any call from HS18. I telephoned them 6-8 times but every time they said it will be delivered within 2 days. Now they have become so unresponsive that they disconnect my call whenever I tell them my complaint no. Order no. 950163513 Complaint no. 108890809 Product : Gluman serving...
Complaint comments Read comments [2] Complaint category Home & Garden

HomeShop18 - Delivery of Spice-M6110 Mobile Handset with dual GSM Micro SIM (instead of Normal SIM)

User
 ahamid on Sep 17, 2014
Ref: Order No: 953064103/ sub-Order: 87152151, Dated: 09/09/2014 With reference to above, I purchased one Spice-M6110 Mobile Handset. M/S Blu Dart has delivered it to me on 15/09/14 against Cash-on Smart Delivery. But surprisingly it has the provision of inserting dual Micro SIMs only. I am already using dual SIMs of Normal size in my smart phone. If I cut the SIMs into micro size, my other phone will be useless. So please replace my hand set by a normal sized Spice dual SIM mobile hand set and please arrange to take back my already-purchased M6110 Mobile with dual GSM Micro SIM at the earliest....
Complaint comments Read comments [1] Complaint category Mobile Handsets

HomeShop18 - complaint for fake warranty

User
 pradeep1984 on Sep 17, 2014
i bought a pair of shoes from home shop18 on 10/08/2014, the product code is 8487321 having three months full warranty worth rupees 499. its just not one month completed there shoes pasting out and damaged from everywhere. i also called customer care of homeshop18 a weak ago and they were not ready to even registered my complain but at last alot of arguments they took my complain and told me that within 48 hours you will get a call from manufacturer but still no calls. nothing. please solve this problem and provide me serivices committed. thanks and regard pradeep kumar t-10, moolchand...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

HomeShop18 - Home Shop18-Defective item received

User
 Sharma88 on Sep 17, 2014
My order no.is 951495363. I have ordered for Brides Galleria 2014 by Sanskruti Seller: Alex Jewellery Pvt. Ltd on 17th Aug-14 and got the delivery as on 20/08/14 with 2 defective items and I have informed to their customer care no, and I have been assured that they will pick the product and will give me the another one with in two days, then after 4 days I called them back and again told him everything regarding my order.So he suggested me to wait for more 4-5 days as he forwarded my problem to their higher branch or customer service.I have called them atleast 10-20 times.But they are not giving...
Complaint comments Read comments [2] Complaint category Online Shopping

HomeShop18 - #109470419 - Delivered a defective product and Accessories missing in the pack. Neither replaced or refunded.

User
 supriyoa on Sep 17, 2014
I have ordered a Preethi rice cooker from HomeShop18, order no. #109470419. They have Delivered a defective product and Accessories missing in the pack. The customer services is pathetic. They are closing the ticket without any action and information. I have raised two tickets, both they resolved without any action. Every time I tried to speak to the customer care, they will come up with different stories. First they said they, I need to send the product back to the dealer and they will send the address through sms. I did not get any address on my mobile. Then after lot of calls...
Complaint comments Read comments Complaint category Appliances

HomeShop18 - Item not received

User
 lijodavid_141 on Sep 16, 2014
Dear Sir / Madam, Good Morning, I would like to inform you that I bought "PUMA Hamper of 6" last week from Home Shop18 and I was supposed to get 6 items in the combo however I received only 5 items (T-Shirt was missing). I immediately called the customer care executive and lodged a complaint. After 3 days I get a call from Home Shop18 regarding the complaint and that guy told me that we will refund you 300 rs against the lost item. I said no to it as I want the item which was listed in the combo pack. I think they are just misguiding the customers I am sure that t-shirt was not there in the...
Complaint comments Read comments [2] Complaint category Sports & Recreation

HomeShop18 - return of products

User
 pkrout4u on Sep 16, 2014
I have ordered a product (party wear saree PRODUCT CODE - 3052605, ORDER NO, 951953159, FROM MOBILE NO. 9619669118) from you on 24 Aug 2014. The was delivered to me on 29 Aug 14. After seen the product i have decided to return the product due to very bad quality and called your customer center for return, then your reps told me to it will take around 72 Hrs to pick up the parcel and keep the parcel ready. BUT I CALLED UP CUSTOMER CENTER REGULARLY THEY ALWAYS TOLD TOMORROW, TOMORROW IN THAT TODAY IS 16 SEP 2014. NOBODY HAS COME TO PICK YOUR PRODUCT....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

HomeShop18 - Wrong product delivered twice. Not replacing even after calling 20 times.

User
 kamodares on Sep 16, 2014
I have placed my order 946928329 on 19 July 2014. I received wrong product first time. I have sent back the product from my side and it was reached to you on 30th July. I have email the POD too. After waiting for almost 28 days and calling many times to your customer care, I received the product but again this time wrong product was sent by you. After that I called to customer care again and they promise to get it picked up from my place within 3-4 days. Its been more than 3 weeks but no one is arrived to pick up the product for return. I have called customer care so many times but every time they...
Complaint comments Read comments [1] Complaint category Online Shopping

HomeShop18 - not responding

User
 sidhant.sharma on Sep 16, 2014
Dear team, i am sidhant sharma. I have purchased micromax doodle 3 mobile from home shop 18 on 26/05/2014. After 03 months in septemer my phone got switched off automaticaly. I tried so many times to on it, but it did not switch on. I register a complaint on home shop 18 on 13/09/2014. Thier executive said out senior will call you back with in 48 hrs. But till now i have not got any call from his side. They are ignoring me. I called them so may times but they did not responed.

I am very much upset with the services of home shop 18. I need my money back or replacement of my phone.
Complaint comments Read comments [2] Complaint category Mobile Handsets

HomeShop18 - Defective product delivered

User
 SIDHESWAR INDRAMANI JENA on Sep 16, 2014
I have ordered for Crystal 7 Pc Non stick Cookware Set New Purple as on 10th Sep-14 and got the delivery as on 15/09/14 with a defective item and I have informed to their customer care no, and I have been assured that they will pick the product and refund my amount, then after 5-10 minutes i have got a message from them that, I have to send the product to their given address and when I have called their customer car then they said they can't help me I have to send the product to their given address and the courier cost is 1200.00 my product cost was 2499.00 do you really think this is justified.
Complaint comments Read comments [1] Complaint category Products & Services

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