HomeShop18 Customer Care

HomeShop18 Customer Care

7th floor, FC-24, Sector-16A, Filmcity
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

1800 180 0918
+91 12 0445 5918

Contact Information added by users

The following information has been added by our users and may or may not be correct and/or true. Use at your own risk.
+91 77 0911 8430
+91 91 4344 1157
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Contact Details

TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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HomeShop18 related photos (349)

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HomeShop18 Customer Care related pictures (349)

HomeShop18 Complaints & Reviews

HomeShop18 — Short shipment of my order

 ajay68 on Nov 24, 2015
i had ordered Queenie- Capri, Leggings & Cycling Shorts for Girls by Little Star-9-10 Years for the quantity of two sets. my order no. is 980837479. i paid Rs. 2067 including shipping charge.i received my item on 22 nov. after opening it, i found only one set of my item in it, while i have ordered and paid for two sets.i called the customer care on the toll free number. he registered my complain and gave me the complain number 147304367 and told that within two working days I'll receive a call from customer care regarding this issue. within half an hour i received a call from your customer service...
Complaint comments Read comments [1] Complaint category Online Shopping

HomeShop18 — About the behaviour of courier service

 rahul jaiswal007 on Nov 24, 2015
My name is suresh prasad jaiswal . and i am residing in rourkela.. the reason behind my complain is to let you know that.. the head of the courier office residing in rourkela .. calls me and misbehaving with me.. because i have rejected the the courier..but the rejection of courier is based on the company's policy.. he used to being personal ..and using abusive words...and also threating me that the customer care head(DGM) is his friend...and no one can resolve my issue... so i just want to request you to take a strict action against the company..according to the Right To Information (RTI)...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories — Thief /cheater stolen my money and product

 Levi saini on Nov 24, 2015
I am Levi saini! I ordered TVC chocolate Facial Kit from Homeshop18 on date 3 Nov 2015 .

order number: 980334087

First of all they sent me product way later than mentioned delivery date and on acceptance I found that they sent me all wrong kit from what I ordered.

I communicated with them on phone and they asked me to ship it back to get refund. I spent another 200 rupees to ship it back they got the product back on Nov 19 2015 .

I communicated them many time for refund but this company have refused to refund my hard earned money and stolen...
Complaint comments Read comments [2] Complaint category Cosmetics

HomeShop18 — For shagun coupon

 adv. prasad d. nagvekar on Nov 24, 2015
My wife already purchase more than 16, 000/- during the promotion period of 13th Oct, 2015 to 15th Nov, 2015 in your organisation, but last delivery your side rejected for out of stock. this is not our mistake. Your homeshop18 person told me you give only one shagun coupon . this is not good. This is cheating or fraud. My wife was very nurvas . She is lost financial as well as physically. So I request you pl. give me our order or give me two shagun coupon. Pl give reply within 15 days. This is for information. Kindly do the Needful, thanking you Your's Faothfully (prasad d. nagvekar) 08384013938 order...
Complaint comments Read comments [1] Complaint category Appliances

Home Shop 18 — Roti maker they send second hand to us

 N Shariff on Nov 22, 2015
Dear sir/madam

we received yesterday Roti Maker they send us second hand to us its totally scratch
& making proper and body damage
When i call 2 customer care they not responding proper they showing attitude
I large a Complaint My Complaint number 147257347 Against order no 981197457
plz help me in this i request u to take retain i don't required im waiting your valid response

I Have photo im not able attach the photo its getting below error
The photo is too large. The max size is 2 MB
My contact no 9739772481
Complaint comments Read comments Complaint category Electronics & Appliances

Homeshop 18 — Intex aqua 3g pro mobile replacement

 Narayan Jaiswal on Nov 21, 2015
DEAR sir me narayan jaiswal mene homeshop 18 se intex aqua 3g pro 3599 me liya my ordar no 073843247 my sub ordar no108785443 invoice date 27/07/2015 kharab movail de diya aur bar bar comlent karne par bhi abhi tak koi solusan nahi kiya gaya hai my contact no hai 8385021329...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Homeshop 18 — Payment not received

 owaisq on Nov 21, 2015
Delivery against your order 980306311 for product Anahita - 5 Printed Dress Materials in French Crepe By Zoha-With Clutch could not be done and is being returned back to us due to Non Serviceable Location u told like this n not returnd my money....
Complaint comments Read comments Complaint category Online Shopping

HomeShop18 — Invoice of your suborder : 90585865. Not receive mobile replacement since 1 year.

 Ayansh Ajay Bhandari on Nov 20, 2015
From: ajay bhandari
to: HomeShop18
date: Wed, Jul 8, 2015 at 9:52 PM
subject: Re: Invoice of your suborder : 90585865.

This is with reference to my order no: 956322099 for Intex Nano Star Dual Sim mobile phone IMEI number : 911351600420967.

Reason : This mobile is not working.

1) Mike is not working.
2)Display gone.

I want the replacement of this mobile as there is no service center.

I visited as per the information your people provide to me. I have contacted on the number provide by your people.
Complaint comments Read comments [1] Complaint category Mobile Handsets

HomeShop18 — Delay of delivery

 yusufkhatri4 on Nov 20, 2015
I have order one cooking set. i order on 31-10-2015 and i steel courier not arrived i was waiting of 20 day. this website is the one of the wears website i ever shop... they said me the courier was arrived in 5-6 day and steel no arrived....
Complaint comments Read comments [1] Complaint category Other

HomeShop18 — Delayed Refund

 Pranav S. Bhatt on Nov 19, 2015
WE had ordered a KUM KUM Jewellery Set from HomeShop18, on Cash On Delivery, once it was received we found that the material quality was very poor, so we decided to return the same, after that we made several calls to them and came to know what we have to do next, we returned the article as per address given by them, also made a whatsup on their number as intimated than there was no response from there side, today it is more than 25 days, we are calling they inform us that they have not received any article, online status shows it delivered at the address by 9th Nov. we send them all photo copy...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

HomeShop18 — Poor performance of mobile phone

 Pmankad on Nov 19, 2015
I had purchased A mobile through Homeshop 18 as per the details given:

Name of Seller: North India Top Company (P) Ltd., Rewari (Haryana

Product Name: Spice 5 inch Dual Sim 3 G Android Phone MI 514 - White

Invoice No. NITCDRH/DRH/04/2015/4491156 dated 5th April 2015

Though initially the phone was working ok, it started giving different problems within 3 months of purchase.

Since September 2015, I am practically unable to use the phone for talking as the voice from either side is not transmitted.

I checked for...
Complaint comments Read comments [1] Complaint category Mobile Handsets

HomeShop18 — Suryaflame designer cooktop 3 burner - order number - 964541835

 dheerajpayal on Nov 16, 2015
I Purchased a Suryaflame Designer Cooktop 3 Burner-from Home Shop 18 -Order Number- 964541835 in Feb 2015.

Burner is not giving Proper Flame. I raised various complain in Homeshop18 and suryaflame.

Complain Number- 144519795- Date Oct 23
Complain Number- 144853531 date Oct 27
Complain Number- 144992823 date Oct 28
Complain Number- 145548095 date Nov 3
Complain Number- 146709717 date Nov 16

Engineer came 3 times at my home at try to repair it but its not working properly .

he finally told me that it can't...
Complaint comments Read comments [1] Complaint category Appliances

Home Shop 18 — Micromax W121 mobile phone not working

 murali54321 on Nov 16, 2015
On June 26, 2015 I purchased Micro max W 121 mobile from M/s Home shop 18
vide HS-18 order no. 972124897 dt 25.06.2015 and the mobile was supplied to me
through M/s Tarash Overseas Pvt. Ltd.Faridabad, Haryana vide their Invoice no. TARA/15-16/165652 dt. 26.06.15.

It is already 5 months from the date of purchase now the mobile is not at all working, I have complained to HS-18 they gave service centres details at Jabalpur, Madhya Pradesh but their is no proper response from the service centres.

Hence I request you to kindly show me how proceed in this...
Complaint comments Read comments Complaint category Products & Services — Some one done the fraud transaction with my pnb credit card for doing the online shopping in

 prasadpallada on Nov 15, 2015
One of the Fraudster was made fraud transaction by using my PNB Credit card on 30th October 2015. I have immediately informed to homeshop18 but they were denied to cancelled the order and refund. Same way I have communicated to Bank also but no one is taking serious. Police also not co-operating.pls help me...
Complaint comments Read comments [1] Complaint category Online Shopping

HomeShop18 — Cosmetics we bought and its very cheap

 priya.41090 on Nov 13, 2015
I want to return that product, its very bad experience with home shop 18 and the customer representatives are also rude. If they cannot provide us the quality then they should have stop this. Date of incident: 13/11/2015 complaint no: 146465735 order no: 980546735 Rs: 1068...
Complaint comments Read comments [1] Complaint category Online Shopping

HomeShop18 — Not taking back the product and not refunding the amount for product delivered laty

 Mittal megha on Nov 13, 2015
I ordered lamps for diwali on 6 Nov 2015, but not recieved product till 11 Nov 2015. on 12 Nov 2015 ie. After diwali, i had filed a complaint regarding returning the product, same evening, our guard had recieved the product mistakenly because the courier was not packed in homeshop18 pack as it used to be. Couriers from other sites were also to come. So, guard didnot recognised the pack and accepted the courier. Within 1 minute, i rushed to return courier to delivery boy but boy was gone. Now i want To return product, but company is not accepting nor refunding the amount.i eant to return the product...
Complaint comments Read comments [3] Complaint category Online Shopping

HomeShop18 — Intax mobail no riples no rifand

 Narayan Jaiswal on Nov 13, 2015
ORDAR NO 108785443 intax aqua 3 g pro hange ho gaya lekin kampni riplese ment nahi kar rahi hai amaunt 3599 rupese invoise date 27/07/15 abhi tak koi reseponse nahi ho paya hai...
Complaint comments Read comments [3] Complaint category Mobile Handsets

HomeShop18 — Product has been order but still not recieved.

 Sanketshah4u on Nov 12, 2015
Hi, I have placed one order at homeshop18, with order number : 980177437, order date 2nd November 2015, After taking 2 time follow up CSR, but every time single reply getting your complain has been taken you will get delivered soon, but till today I have received any update regarding the same (product dispatched / product delivered ) or refund status also, even CSR also informed that you will recd. call back from our end, but nothing. very poor services....
Complaint comments Read comments [4] Complaint category Online Shopping

HomeShop18 — Product not received for my order

 Ismail Baig on Nov 12, 2015
i have placed an order on 20th Oct 15 was supposed to b delivered on 30 oct 2015 but i haven't received product yet . Many times i called up support team but no resolution made, i have also raised a ticket but no luck Tickets details : 145074137 Order No:979267967 please do the needful ASAP...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

HomeShop18 — Order no 980151849 sub order no: 115294367 surya 3 burners gas stove

 Uday Shenoy PMPĀ® on Nov 11, 2015
This was the second day I was using the product bought from Homeshop 18 and the top glass suddenly broke . I have taken extreme care to ensure that the glass top does not come in direct contact with any hot substance. I am an avid online shopper and I never any issue with other online products bought from suppliers like Flipkart, Shopclues etc. This is the first time I bought the product from Homeshop 18 & I have this issue. I am thoroughly disappointed that Homeshop 18 is promoting such products since my other family members are using glasstop stove and had no issues. Also I could have been...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

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