HomeShop18 Customer Care
Customer satisfaction rating: 19%
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HomeShop18 Customer Care

7th floor, FC-24, Sector-16A, Filmcity
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

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TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

HomeShop18 related photos (428)

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HomeShop18 Customer Care related pictures (428)

HomeShop18 Complaints & Reviews

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Homeshop18 — 45 pices printed set of kitchen not receved

 Tariq77 on Oct 25, 2016
I order a 45 pices florde printed plastic contener set. on 10 sep 2016. i recevd a masg by u that my order despatc 12 sep but still not recevd my order no. is 1001261087...i paid 1150 rs by debite card . i complain 19 sep by call complain no is.HS2016102502513.. I COMPLAIN MANY TIME BUT THEY ARE ONLY XCUSE NOTE WORK ON MY COMPLAIND...

Complaint comments  Read comments Complaint category Home & Garden

Homeshop18 — Order number 1003829739 and suborder number 139767611

 Sanjeev Jain1 on Oct 25, 2016
Today i got a call from your office (01206181918 at 16.15hrs). Your executive forced me to repay the amount for the ordered product. I had paid all in advance. Lateron he asked me to pay the delivery charges. I have already paid that too. He lastly forced me to pay minimum rs 50 to the delivery boy. I have refused to pay any extra money. Now the status is delivery attempt fail. It is clearcut cheating. I request to deliver the product on time or i will go to consumer court with the recorded call of your that cheater executive....
Complaint comments  Read comments Complaint category Utility Services

Homeshop 18 — Empty parcel delivered to me

 shubam guptaa on Oct 24, 2016
I received an empty parcel I continuously complaint about this to company but they always tell me to wait for 3-4 more days there is not any call from there side to give me any update about my complaint please help me to get my product or its refund my order number is 1001992189 please help me sir their service is very bad please help me in get my phone back...
Complaint comments  Read comments [1]Complaint category Online Shopping

Homeshop18 — I am complaint 10 times by phone but no response

 babli ghata on Oct 23, 2016
I ordered a saree vide or no - 132600317. This ordered contain delivered wrong. After 10 mints i complaint your customer care for return and delivered perfect items.
As per your procedure, your man pickup material on 27.07.16 vide pickup receipt no 2300084274. Till now not delivered my order material or payment.

Last warning for resolve this mater. Other wise i go to court for consumer case.

With regards
Babli ghatak
M no - 97765783091...
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Not received courier charges after 52 days of return the product

 Rahul Jindal Julana on Oct 22, 2016
I purchased ikall combo from homeshop18 . this was totally defective.
I return this product to homeshop18.
I have spent Rs. 200 as courier charges for return by Dtdc.
Homeshop 18 promised me that they will give courier charges for return the defective product.
But after 52 days of return the product, I have not received any courier charges.
What is this?
Who is responsible?
Totally cheat refund and return policy!
Is it really Shopping makes me happy?
Think about your reputation.
You have not solve this query after 52 days of return...
Complaint comments  Read comments Complaint category Mobile Handsets

Homeshop18 — I am complaining about your product

 Aman gadyal on Oct 22, 2016
Hi I am mubeen I have ordered the combo of 3 dresses the black dress was completely changed that you have shown on the screen .we are not satisfied by your product and plz see the complaint letter inside the package that we sent through the blue dart service care and plz send our secret coupon of our money as soon as possible .👎our order no. Is 1003212413....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Homeshop18 — Missing item

 KM Malviya on Oct 22, 2016
Inspite of continuous number of complaints, our whole 1set of Liberty combo pack is not been delivered by this company.
whereas they took the money for 2sets. That is, Rs.2299.
Order no. 1003512607. Suborder no. 139439537. Order Date 17/10/2016.Delivery Date of last product: 18October2016. (Prepaid Order)

Everytime we call the Executive Manager of this company, they say they will provide the whole set which includes Liberty footwear combo (1 liberty SHOE+ 1sandal+1bag). But for 3 times they only sent us the bag.

Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Homeshop18 — Regulator fault in Nova 3 jar mixer grinder -N120

 kunalsen2883 on Oct 22, 2016
I purchased a Nova 3 jar mixer grinder -N120,
order date : 20/02/2016
Delivery date : 25/02/2016
Order No; 987599153
I registered a complain on 20/10/2016 by calling customer care number 01206189818
my complaint number is HS2016102001386
Homeshop18 assured of service within 2 working days. Till now no one came neither anybody called.
I again called customer care they assured a call back but till now no call came.
Kindly help. My mobile number is 8902262027.

Thanks and regards,
Kunal Sen...
Complaint comments  Read comments Complaint category Electronics & Appliances

Homeshop18 — Power bank model pk82 kaam nahi kar raha packet kholne ke din se

 Bijendra Verma on Oct 21, 2016
Sir, mai deoria police me hoo mera ghar gorakhpur hai maine online 4 powerbank cash on delivery order kiye powerbank ghar pahucha ghar vaale paise dekar le liye packet khole nahi hum chhutti ghar aaye to packet khol ke dekha saare purane lag rhe the par 3 hi chal rahe 1 nahi chal rha please is baare mein comlaint likhkar karyavaahi karne ki kripa kare mai aapka sada aabhari rahunga....
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Sana Collection - Pack of 3 suits by Riti Riwaz (33801275) Mismatch of suit

 James bond123 on Oct 20, 2016
Date of incident - 18.10.16 (order receiving date)
Order no. - 1003214315

I had ordered a pack of 3 suits of Red, Golden and Blue colour. But I received a Black coloured suit in place of Red suit and it is completely different from what I had ordered. I have images of what I had ordered and what I have received and I have attached those pictures with this complaint and they are 2 different things. So kindly look into the matter as soon as possible and resolve it and either refund my money or return the product or else i will be compelled to take legal action against you....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — Wrong Promises and Deficiency in Service

 PradipMishra on Oct 20, 2016
Dear Team,
By looking Roti Maker Demonstration on HomeShop18 channel and believing in High Promises given therein, I booked a roti maker which was delivered to me and on using the said product on very first day it failed its performance as promised on HomeShop18 channel. The Rotis baked on the product were disfigured and burnt and were unconsumable.

I immediately got in touch with HomeShop18 customer care and loged my grivencies to me. I was told that we only provide 48 hrs warranty for products and they refused to entertain my complaint for Refund/Replacement of product and...
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Order No 1002056191 Klassic vimal 121 pcs dinner set. Product returned

 Kajol Khan on Oct 20, 2016
Hi, I have returned above product due to not good quality and damage product received. Before returning i have called call center and confirmed how to return they informed me return no &sub order no and Chennai address as per that i have returned but that product did not get delivered because courrier people need DC from where i bring DC i don't have any company am a customer not company to provide DC. And the courrier got returned and again i called call center and confirmed they said to resend again i have resent but still it not delivered they are asking me Chennai contact no i called...
Complaint comments  Read comments Complaint category Products & Services

Homeshop18 — Dr. morepen heat belt

 Tarsem Singh Aulakh on Oct 20, 2016
I had ordered dr. morepen combo kit with heat belt for my mother who is going with treatment of cancer... but after 4-5days heat belt is now not working.
I am requesting you team that please take action on priority. she is not well so am requesting you to please take return this same or exchange me heat belt otherwise i will quite you services and and i cancelled all the product which i had order for my friend.

One more thing that do not take much time again am requesting you to please take action. and do not day me to visit customer store.
Because am the person who...
Complaint comments  Read comments Complaint category Health & Beauty

Homeshop18 — Order no. 1002435569 to return back but no response

 Zahir Darvesh on Oct 19, 2016
I had recently placed an order through cash on delivery of roti maker cum multi snack maker and received with return back policy if you are not satisfied, so haven't checked its usage we were not at all satisfied, and would like to return it back, so inspite of so many emails on and even on their call centre there is still not response and the the complaint was made with in 24 hours of receiving the product, their call centre just reply saying back that representative will just call back but to our utter dismay there is simply no response.

We want our cash return...
Complaint comments  Read comments Complaint category Electronics & Appliances

Homeshop18 — Not give me new gift coupan last 2 month

 tejja sharma on Oct 19, 2016
I have order blanket order no.1000457901 date 29 aug 16. & use gift copan 1498 rs. But this order cancell by hs18 in 4 sep 2016.. Than not give me a new gift coopan... Last 15 days i call to hs18 2 give me a new gc but hs18 says we sent u gc in 3-4 days but not sent 2 me & but tish event is reapted 3-4 times but they are not sent me a new gc thanks...
Complaint comments  Read comments [1]Complaint category Appliances

Homeshop18 — Sweat Slim belt

 ShaikhFZ on Oct 19, 2016
I got the defective slim fit belt, so when i called the customer care services n ask for replacement they informed that i will receive a call from complaint department within 7-8 days. it been over 8 days n now when i am trying to reach the customer care services they are simply hanging up my call without any response as they have my mobile number....
Complaint comments  Read comments Complaint category Weight Loss Products

Homeshop18 — Penta 8 inch quad hd, calling tablet golden product code : 33557721 ( 1 -3156105)

 santyksn on Oct 18, 2016
Sir, i had placed order for the above mentioned product on 15/10/2016 and received the product via aramax on 19/10/2016 and was shocked to find the glass of the tab cracked/ broken. Kindly make arrangements to collect the tab from my residence and send me a new tab as soon as possible/immediately (Home shop 18 order no : 1003379357 and aramax with awb no is : 42677277300). Sir, please replace the tab or give my money back. Sir, thank you, yours faithfully, santosh swamy....
Complaint comments  Read comments Complaint category Mobile Handsets

Homeshop18 — Trio T-5000 Superfone defect

 careercaregk on Oct 18, 2016
I have ordered a Trio T-5000 Superfone on dated 13
Sept 2016. I got the order on dated 25 sept 2016. After using the
device for a week (7 days), I discovered many defects in it.
The phone is showing "no service" in its display. Many times it is
getting switched off automatically. Now I am completely fed up with
this device. So please take it back and return my money.

The defects are (1) No service; (2) automatic switched off many times
My order Id-1001413407 and Sub order id-137255687...
Complaint comments  Read comments Complaint category Mobile Handsets

Home Shop 18 — Defective product send worst customer care

 Rajpat on Oct 18, 2016
Product shown and delivered is different. Wrong in size and all the shirts are of different brands. I logged a return request and your extractive said return this product by your own which cost 300 rs. Very much disappointed from. Do seriously look it to this matter . Your customer care executive was not supportive. I think you want to cheat your customer as no quality checks before sending the product. I wrote around 16 mail to them no responce....
Complaint comments  Read comments Complaint category Utility Services

Homeshop18 — Product return

 Zahir Darvesh on Oct 18, 2016
This is with reference to the complaint against Suborder no. 138316969.

I had order roti maker, but I was not satisfied with the product as per the return policy I called customer care next date itself.. But im not getting any feedback.

My complaint number is HS2016101402097. I m requesting them again and again I want to return back the product and refund the cash voucher of homeshop18. I can use same amount for my next purchase.

Complaint comments  Read comments Complaint category Appliances

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