HomeShop18 Customer Care
HomeShop18.com
Customer satisfaction rating: 21%
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2693
COMPLAINTS

HomeShop18 Customer Care

HomeShop18.com

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Address
7th floor, FC-24, Sector-16A, Filmcity
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
143
76

Mobile:
Mobile:
112
68

Additional info
Track Order

Helpdesk

Contact Details

TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001

Customer satisfaction rating
21%
Complaints
2693
Pending
1759
Resolved
155
So far so good - The company responded to our notifications and is working on resolving complaints.

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HomeShop18 Complaints & Reviews

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Homeshop18 — Non Delivery of hs18 Order 1005790467

 Gavendra Chauhan on Dec 2, 2016
My free gift order no 10055790467 has not been delivered, as I have got message from hs 18, that My Order has been delivered to me. Please check the irregularity AND make the arrangements to deliver the item to me.AND take the strict corrective action against the defaulter, i m facing lots of inconvenient. Please do the needful... Thanks
Yours
Gavendra Chauhan
Smq 646/12 vn Pune....
Complaint comments  Read comments Complaint category Other

Homeshop18 — Free dabur gift hamper were not provided to me

 Raj_arff on Dec 1, 2016
I had purchased products worth 6200rs from Homeshop18. They were running an offer as per which they had to send me a gift hamper from Dabur. However, they have been ignoring my emails and not willing to send the gift hamper to me. This is an apparent fraud. Please let me know if you can do something about it. You can find attached details of all the 3 orders....
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Blanket wrong colour order

 Mrigankmouli Singh on Dec 1, 2016
I have booked two Blankets Blue color order no 1005838095 which i paid Rs 2700.00 cash on dt 1.12.2016. After opening the Parcel i shocked that you people are cheating me and giving poor and dirty color and all of a sudden I lodged a complaint.My complaint No HS 2016120102402.And your customer care says Blue Color which i have booked was out of stock so that they delivered that. Very ashamed . If my payment not coming within 48 hours i will lodge FIR against the Company....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — Ordered 3 qty but received 1 qty before 1 month.

 dhanvarsha sharma on Nov 30, 2016
I have oredered 9 pc cookware set one homeshop18 and qty was 3 which i had ordered before diwali, out of 3 qty I have received only 1 qty and after regular follow up on the rest of the qty, now i have received the information that I could not be getting rest 2 qty, now my refund cannot be initiated due to technical issue and it has been 3 days. I am so disappointed with homeshop18. I want my refund as soon as possible in my account......
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Refund of cancelled order of mini sewing machine

 Tejeshwari on Nov 28, 2016
I have placed order for surya av mini sweing machine through online to homeshop 18 amounting of rs, 1051/- on dated 21.10.2016 and made payment via netbanking.

I have received used and different brand product so i have send it for replacement via pick up receipt no. 2322229770 and order id-140581855 and again i have received same used and different brand product on 04.11.2016.

Due to this finally i have cancelled ordert via pick up receipt no. 23022947163 and order id-139825583 and requested for refund.

I have mailed at care@homeshop18.com f and also...
Complaint comments  Read comments Complaint category Appliances

Home Shop 18 — Non delivery of item after payment

 Bilender Kumar on Nov 26, 2016
I order a item for rs 1050/- at home shop in jun 16. But hs18 send me wrong product. I returned the item via speed post vide speed post no-ee985903476in at the address which was provided by hs18 and item was delievered on 22 aug 16 at provided address. But the replecement item or refund money not returned to me. Pls help me out

Oder no.994678667
Ub order no-130292079...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Homeshop18 — Pretty craft organiser supplied 33 no. Instead of 45no. And instead of sshin bhagalpuri silk saree - yellow & beige (33377801) a black

 pasok on Nov 25, 2016
Asok Kumar Pal
To care@homeshop18.com
CC Asok Kumar Pal ADITYA SANKAR PAL
BCC Basobi Pal 21 Nov at 3:54 PM
1. Order No.1004986483 dt 05/11/2016 Item Description: Pretty krafts-Buy 20 Pc Organiser &Get 25 Pc
Organiser set free - pink (33809673) delivered 33Pc instead of 45 Pc
Please arrange to deliver balance 12 Pc.
2. Order No. 1004986851 dt 05/11/2016 Item description ; Sshin Bhagalpuri Silk Saree -Yellow & Beige(33377801)
A black & Grey Saree has been delivered instead of the desired color.
Please let me know your action plan to...
Complaint comments  Read comments Complaint category Utility Services

Homeshop18 — Refund not processed since three months [Resolved]

 Narmetipayal on Nov 23, 2016
I have ordered a combo worth Rs.999 on 11th August and i received it on 14th August, i returned it on 15th August, till that day i am continuously asking for the refund from the company but the are just not responding properly. Always the ask to wait for 24 to 48 hrs. But i didn't get any call or refund m money. Again i call them and same answer but no refund is processed. Please kindly do something take some action against them, so the give my money back. i am stressed due to this. this money matters me alot and i needed it anyhow....
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Damaged product and account deleted, no order history

 nidhi_bly on Nov 22, 2016
I have ordered Jim Dandy mop combo, order no - 1004630337 and I received broken dust pan, only this, they have sent me mini dust pan but in product combo include dust pan with brush, I have received broken mini dust pan with brush. Afterwards, when I contact them they agrred to sent new one but after one day, someone called from homeshop18 and cancelled that order saying that they will gave me gift coupon of Rs 120/- with lifetime validity.

Also, They have not sent me any coupons for Reliance 10th anniversary offer as they promised of every purchase of amount higher than Rs. 2499/-....
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Not satisfied with the product

 Maheshwarimaya on Nov 22, 2016
I regret to inform you that i am not satisfied with the product you delivered to me against my order dated 18/11/2016 order number 1005432627, the add which you showed in the television is all cotton Kurtis including the free which you give on purchase of 5 Kurtis but the product I Received is different fabric which i wont wear, I have spoken with one of your tele callers several times but they denied for the exchange of product or refunding the amount.Here with I will be forced to file a case against the home shop 18 for misleading the customers....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Homeshop18 — Not sending the complete dinner set

 Anil Choudhary Anni on Nov 22, 2016
It is regret to say that I have ordered vide order No.1004240309 dated 25.10.2016 40Pc Dinner Set+5 Pc Non-Stick Set Black Pearl 2 Burner Cooktop. But, I have received incomplete dinner set i.e. (4 big plates, 4 small plates, 8 curry bowls, 8 table spoon, 2 forks, 4 desert plates, 4 chutney bowls (total in all 34 items) which is incomplete.
It is requested to you make arrangement to deliver remaining items like glasses, serving spoons and two more forks. At least ( 4 glasses + 2 service spoons)

Seller Name and Address
Ivpra Enterprises
Khasra No-65, Shahbad Daulat...
Complaint comments  Read comments Complaint category Electronics & Appliances

Homeshop18 — Buy 6 & get 6 cook & serve set by ideal

 Sikkender on Nov 19, 2016
This product quality is bad.This product is fade and damage.we want to return this product, this product is fade.this product pieces is broken, so return tha product and refund the money .this product is pieces color changing.lead is bend the pieces.two pieces handle is broken the pieces.we are not suggested in your homeshoo18.are you cheated the customers....
Complaint comments  Read comments Complaint category Neighbours

Homeshop18 — Not get refund after submitting complaint [Resolved]

 Rahul Jindal Julana on Nov 15, 2016
Not get refund for order no. 1003713983
Not get any solution after many days of submitting complaint.
Complaint no.- HS 2016102504607
You could not solve this with in specified time by you.
Totally cheat and refund policy.
Please do not play with consumer's trust.
You get goodwill after many years, but you can lost everything in just few minutes by lost of consumer's trust.
I really hurt with your cheat refund policy.
I will never again shopping with homeshop18....
Complaint comments  Read comments [2]Complaint category Online Shopping

Homeshop18 — Mobile handset not received

 maheshompsharma@gmail.com on Nov 15, 2016
Dear sir,
I have ordered lyf mobile phone amount rs : 7000 from online homeshop18 and i have not recieved mobile handset and jio sim card.
But i recieved mobile charger, usb data cable, and ear phone,.
And i have given many compalint regarding this but there is not action from there side.
So i request to look into the matter and slove the problem at the earliest....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Homeshop18 — Order kitchen item

 Papa bravo sharma on Nov 14, 2016
I have ordered kitchen item 10 days back but item not delivered till date. many time delivery person coming to me but not issuing item and telling me that my card swiping is unserviceable. As today also he came having same reply. What I feel u all are having black money resisting people to deal in cash. This is against govt rule. I am going to complain against u in consumer forum as well as in Incom tax department . U have breach the agreement between u and me, due to this one of my plan party program has hampered.for Same type kitchen item I have hired and paid him 750/- rs . Who will bear this...
Complaint comments  Read comments Complaint category Utility Services

Homeshop18 — Refund of my order

 Supriy Sahoo on Nov 12, 2016
Hello,
I am pramodini bhuyan i have ordered dolphin magic moper on 24 September 2016, the order no. is 1002048005 .due to quality issue of the product i have returned the product but however i have not get my refund till date now.
whenever i contact customer care they are saying that check has been dispatched but i didn't get any check and when i am saying that transfer the money to my account no. they are saying that they will call me within 2 days but there was no call from customer care from last one month they are saying that only.kindly resolve my problem
Phone no.9437524499...
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Gift hamper

 Jitesh Fulbandhe on Nov 11, 2016
Dear Sir,

I Jitesh Fulbandhe, reg. contact no. is 8624082625 with homeshop18, I have purchased 3 products in September month for Dabur gift hamper offer, I have already paid for product, but my gift hamper not received yet.

Why this occurred, when I am calling customer care then they reply you have ordered only 2 product and they refused my first product LYF Flame 3 mobile phone (Sub order no. 136428583), that mean homeshop 18 cheated me, no any customer care respond me positively, if your system not showing my mobile detail for 1st product then why I am bear, this...
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Offer coupon amount or coupon code not received

 Soodkannan on Nov 10, 2016
I purchased the a LYF FLAME 7 mobile form online shopping site HOMESHOP18 at OCTOBER24'2016 also I received this order, But still now I'm not received reliance offer(rs 15000) coupon code, regarding this I sent lot email to home shop18 customer care but still no response. still in this site that offer displayed. So that I registered this complaint. I expecting favorable reply soon. If you want, I had all the emails backup's and received invoice copy.

I purchased HOMSHOP18 using, user name kannanjem@gmail.com ( guest login)

Regards,
Kannan S...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Homeshop18 — Xlife-m5+ mobile continuously switching off any moment

 AzamAli9 on Nov 10, 2016
Xlife-m5+ mobile continously switching off any moment, order no:126587537, order date: 06/04/2016, azam ali h. no:678, chabelay purav, jajmau, kanpur-208001, gone to your servise center also but problem not resolved, kindly take up the matter on priority.
Due to this problem i am unable to take up calls anytime mobile got switched off then i had to take out battery manually & insert it back then try to restart then only mobile gets on, like wise i use to do whole day & night, kindly fix the problem....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Homeshop18 — Penta Mobile

 Raj neha on Nov 8, 2016
Penta 3G calling tablet is shutdown, , , , , not a open and charge, , ,
Name-Rajendra, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
Mobile number-8516014353
please provide a contact number, , ,...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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