HomeShop18 Customer Care

HomeShop18 Customer Care

HomeShop18.com

Bangalore Gpo, Bangalore
India - 560001

Customer Care Phone Numbers and Contacts

Phone:+1 800 180 0918
Mobile:+91 (0) 120 445 5918
Corporate Headquarters Address
7th floor, FC-24, Sector-16A, Filmcity, Noida
201301, Uttar Pradesh, India

TV18 Home Shopping E-commerce Address
TV18 Home Shopping Network Ltd
#26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road
Bangalore - 560001
Satisfactory Rating
1%
Complaints
2112
Resolved
24
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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HomeShop18 Complaints & Reviews

HomeShop18 - Defected Mobile Phone send for 3rd Time

User
 mail2lakhbir on Sep 2, 2015
I order Spice Mobile Xlife M5 (Silver Colour) on 12 Aug' 2015 (Order No: 974859387) which i received on 15 Aug' 2015 but with Front and Sides of Mobile Phone in Golden Color, Back Panel in Silver Color and Flip Color in Silver Color. I register complaint regarding same on HS18 Customer Care and i was asked to email the pictures of defected parts. I did that and then i was asked to send handset back and they will replace the handset under New Order No: 975437215. I received this order on 24 Aug' 2015 but with same defect. I again call HS18 Customer care and inform them regarding repeated defect....
Complaint comments Read comments [1] Complaint category Online Shopping

HomeShop18 - Spice Mobile

User
 Jugal joshi on Aug 30, 2015
I purchare spice 501 mobile from homeshop18. The Spice Mobile is not working within 2 months, Display is off of mobile. I phone to homeshope18. They give address of spice mobile service station. I give my mobile to service station and service station send the mobile to spice company. I phone to company and they told me that the model parts are not available in company. I told this matter to homeshope18, but they are ready to accept this matter and support about it. I submit my mobile to service station 10th July 2015, but till date my mobile is not repair and the company and homeshope18 are not...
Complaint comments Read comments [1] Complaint category Mobile Handsets

HomeShop18 - Sent Damaged Product and Refused to Take it Back and Threatened to Keep it

User
 saketb on Aug 29, 2015
My mother had ordered a pair of jeans which was being advertised on TV. They advertised that they will send blue jeans. When the guy came to deliver the goods, my mother wanted to check it before taking the delivery but that guy refused to get it checked and threatened my mother to give the money. She did the same as she was alone and is aged. When I got back in town, I called their customer services and wanted to complain and get the jeans replaced. They bluntly refused that they will not do anything and neither would they take a complaint against it as their policy states that the customer needs...
Complaint comments Read comments Complaint category Online Shopping

HomeShop18 - Needs Replacement Urgent

User
 malhotrasahab on Aug 28, 2015
I have purchased Hennry Hudson shirt from HS18 & i ordered on 14th August, It was been communicated that i will receive this order within 6 days. But even after so many days i received the same on 24th August, After receiving i seen that it was not for my size so the very next day i asked for replacement, Then executive came & pickedup the order. and customer care executive also told me that i will get XL shirt order witin 6 days. I calledup today to toll free i.e 28th august, executives are telling me that we can not proceed your order now. coz this product is out of stock. & Executive Brahmdutt...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

HomeShop 18 - Mobile screen not working

User
 Light centre on Aug 27, 2015
I bought a spice xlife m5+ silver from homeshop 18 by order no 975472579 na d invoice no- tara/15-16 . THE INVOICE IS ALSO NOT IN MY NAME. I received the phone on 24-08-2015 . when I swith on the phone there is a small white line in the main screen. after using 2 days the screen is totally whiteout and not functioning. when I complain about the same to homeshop18 they suggest me to visit their service center. and service center told me that the the screen is not working and I hav to pay rs. 1800.00 for repair it. I am so upset with the service and quality of homeshop18. homeshop18 is not sending...
Complaint comments Read comments Complaint category Mobile Handsets

HomeShop18 - Cheap Product received

User
 Sup816 on Aug 25, 2015
Hi Team, I ordered a 12 diamond set for Rs.1568/- before 15 days back. I received that delivery today. HS18 order no- 974931909, AWB no- 41453023743. And I found that all sets are very cheap. They are not as shown on TV or on website when i ordered. I also locked the complaint for this. Compliant number - 139696955 Request you to refund my money. Sakshi R. Shetye. 9822915819...
Complaint comments Read comments [1] Complaint category Jewelry & Watches

HomeShop18 - Poor services............

User
 gauravbhardwaj on Aug 25, 2015
I Gaurav Bhardwaj booked order to Homeshop18 on 13-08-2015 under order No-974975681 for Rs.1068/-(3 ready made shirts size XXL by HENRY HUDSON +maxima watch), So that I can gift same to my father birthday ( 18-08-2015) but same not delivered it was so embarrassing situation for me that I cannot give gift to my father. So I called to there toll free No-18002580918 there executive told me it will be delivered by 21-08-2015 by when same was not delivered on 21-08-2015 I called agin on 18002508918 on 22-08-2015 there executive told me that same has not been dispatched from there side so he raised...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

HomeShop 18 - Selling items of lower mrp to higher price to customes

User
 no7781199x on Aug 24, 2015
I had order 2 kingston 16gb microsdhc memory card - class 10 from homeshop18 vide order no 975212529 and 975115491 dated 15 aug 2015 for rs 619/- each on discount basis. On receipt of the product i found that the mrp on the card was rs 550/-. On contacting the hs18 customer care they registered my complaint but stayed me waiting for 2 days. After that they told me that they will refund me rs 64/- with any discount. Which was a mind disturbing and mental harassment to me. This is a mental harassment to me and i want them to refund me the discounted amount which was with the product and no...
Complaint comments Read comments Complaint category Mobile Service Providers

HomeShop18 - Technical problem of mobile

User
 jamaluddin khandakar on Aug 24, 2015
I was purchased a xolo q2500 mobile from homeshop18 on 10/06/15 order no.971339715 due to some line on display I deposit it according to to their suggestion xolo service center Bullygunge AC market on 01/08/2015 but till now they didn't gave any solution at all....
Complaint comments Read comments [1] Complaint category Mobile Handsets

HomeShop18 - Inappropriate Product

User
 Anupama1 on Aug 23, 2015
The product is inappropriate, The customer service of Home Shop is very rude, arrogant. They will not let you talk to the senior person and they are always keen to tech the customer how to talk, what should be the tone of voice and things like that. Very very Poor Customer Service. They treat there customer like a beggar....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

HomeShop18 - Using fake product according to brand name, and not return my money.

User
 Kamallotuss on Aug 22, 2015
Complaint number: 138858211 I am using the Rasty jones jeans and colour is fade. My hand free wire and wallet colour is also fade with jeans. Take Return your product and return my money. If you not respond and taking product to back its your weekside and you know that already rasty Jones is fake brand you using....
Complaint comments Read comments [1] Complaint category Online Shopping

HomeShop18 - Purchased Damaged mobile

User
 sumitaatreya on Aug 22, 2015
My biggest mistake is mobile purchased from homeshop18.com. I have sent mobile to repair before 2 month but they are not giving me phone & they are replying only wait for 3-4 days. guys plz don't make mistake to purchase mobile on homeshop18.com. i am imparting details on mobile order no-971062685 & suborder no-105907913. order date-5-june-2015. Please help me to resolve this problem because i have requested many times by calling & mailing but no satisfied answers are not there. please help me by calling on this number-09899847548 because it's very frustrating & embarrassing....
Complaint comments Read comments [1] Complaint category Mobile Handsets

HomeShop18 - Send a wrong item.

User
 Abdul Munnaf on Aug 22, 2015
I ordered collection of two stylish denims from Uber Urban 42 size, my order no was 975032603, but I got a totally wrong item, I complaints about it my complain no is 139247023, i also attach photos of that wrong item, kindly send the real item, my mobile number is 9954856807. Thank you....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

HomeShop18 - Refund and mental harrasment

User
 epravsi on Aug 20, 2015
HOMESHOP 18: Shopping with Home18 was my one of the biggest mistake in life and whole experience is a nightmare. I Had ordered curtains under Order no. 972194673 on June 27th 2015 while I was in US and provided a local contact number for Gurgaon. After reaching India on July 4th, started tracking my order and was shocked to know that my order had been delivered on July 2nd at my home . Everytime I called customer care, I was given a new SLA for their complaint resolution . Finally, Homeshop18 executive (Ms Komal from media) called me back after I had posted my frustrating comments on its...
Complaint comments Read comments Complaint category Home & Garden

HomeShop18 - Wrong Material Delivered

User
 Naveen Kumar on Aug 20, 2015
Dear Sir, Home shop 18 has delivered wrong product and they are giving many rules and regulation for refund . first they are sending materials wrong and talking unless. very bad services, i just want to say all don't shop from home shop 18...
Complaint comments Read comments [1] Complaint category Jewelry & Watches

HomeShop18 - Order is not placed and not providing details about my order

User
 mastermind1907 on Aug 19, 2015
I'd ordered an item from this website and my order number is 974788793 and placed on 11-08-2015 but it is not still delivered. I'd paid online for the item and it was showing me that my order will be placed within 11 days. I tried to track my order but it is showing in Noida for the last 5 days and information regarding my order is not updated. CCE are also not providing any details and not talking in a good manner....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

HomeShop18 - Supply of non- functional trio dual sim bar phone.

User
 Ibha Chakravorty on Aug 16, 2015
Sir, I had ordered the above mentioned phone from homeshop18 on 26-03-15(onlin shoping)after seeing the add on television which looked attractive. Two non-functional phones were send to me on 02-04-15. I immediately contacted customer care and advised them to replace the phones. On 9-04-15 the phones were replaced and two other handsets which were also non-functional.I again complaint but this time customer's care response was not prompt and satisfactory.On reporting they told us visit their authorised TRIO service center (Gurunanak mobiles ghoda nakkas Bhopal).The handsets were kept in possession...
Complaint comments Read comments [1] Complaint category Mobile Handsets

HomeShop18 - Dress material is not good

User
 Kritika Taneja on Aug 15, 2015
I purchased zoha fabric 5 suits in rs1599 from homeshop18 .. these all suits are of poor quality...my tailor said me not to stitch them bcz they will slide frm ur body and also shrink, , , im not satisfied wid all...nd i can't even give them to any1 as a gift..they are all useless for me... i want u pls refund this material...nd u gve 1 purse also of very poor quality, , , pls refund asap... ordering date-7 aug received-thursday...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

HomeShop18 - Tab not working and service centers in Guntur & Vijayawada not responding

User
 surendra sairamsingh on Aug 15, 2015
Invoice no. Tara/15-16/206698 invoice date:13-jul-2015 vat tin:06301940469 cst tin:06301940469 branch code gnt orderno:973112421 packageing codea-12/bag3 freeble1, kk2, gc500 item description-penta quad core wifi tablet with keyboard-red(32959049/t20feb2015pqcwtckr) complaint - tab not functioning from next day i tried to call for service centers but i could not find any center existing today i am posting a complaint to have suggestion from u either to replace the piece or get serviced freely. Please suggest the service center in and around vijayawada and guntur. Because i do not know...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

HomeShop18 - Supply of open tablet and then problem in getting it replaced

User
 Vikram Mehra on Aug 12, 2015
I bought a pentax tablet from homeshop 18 and then same was not allowed to be opened by the courier boy before making payment as per their policy. On opening the package it was found to be seal broken and defective and so complaint was raised promptly. After almost a week was told to return the tablet to be vendor and then wait for their response. MOST BAD CHEAT COMPANY...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

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