[Resolved]  Reliance Big Tv — Account suspended since sept 20, 2013 and consumer court

Address:

Bangalore, Karnataka

Dear, My card No.[protected]. My account has been suspended since Saturday, September 21, 2013 morning. I have recharged for 1 year on July 08, 2013 and next recharge date July 02, 2013. After that on August 03, 2013 problem with setup box (request no.[protected] and same was closed. For that I have recharged 520 Rs on August 15, 2013 (175 Rs for service charge and 336 Rs for setup box replacement) and same was confirmed by customer care many times during communication through phone as well as I have received the massage. Although refund request on behalf of me by customer care (Service request No.[protected] to my account was made on September 20, 2013. I have call many time regarding the problem since September 20, 2013 morning. The customer care person (Rakesh, Pravin, Sarsavati etc.) every time tell problem will be resolved within 24 hours and we have forwarded the request to billing department and senior person. Now, I am wondering how much long is 24 hours of reliance big TV. If it too long then 1 year recharge date should also be longer. But as per my recharge with 1 year, I found is 6 days less. I expect problem will be solved within 24 hours. I highly recommended to other never buy any reliance product. As per last communucation cust. care replied that adaptor was also changed and you have pay for that Rs. 490. But nobody has replaced the adaptor and I never made compalin regarding adaptor chage. I have planned to file case under section 12 of cunsumer protection act, 1986.