[Resolved]  Reliance Big Tv — Non attending the call and disconnect the phone without solving the problem

I bought the reliance big tv connection in july 2009, in october 2009, the signal was lost, on call in customer care they banged the pohone on my face 5 to 6 times which is quite bad on the part of reliance which is a big organisation dealing with all products in india. Reliance cheating us...
Now i am planning to throw this BIGTV in drainage ( even it should not be used by others also) and i want to continue my cable tv connection. The worst part on this that they had deducted an amount of that day on which they had not provided the service and informed me that the amount will be deducted from yr account further even if they are not providing the service.