[Resolved] Reliance Big Tv — harrasment

rakesh shukla 1209

from Haridwar, Uttarakhand

Address:

Gorakhpur, Uttar Pradesh

I am Sanjay Tiwari from Gorakhpur (UP),India. My Big TV Serial No is[protected] and my registered Mobile No-[protected]. Since few days I have noticed that some new channels are added to my list for which I never subscribed.My present plan as subscribed by me is some Rs- 230/-plan.
On 27.01.2012 I called Big TV toll number and found Mr Mahesh.I explained him my problem and he told that I subscribed for Rs-375/-plan on 13.01.2012. I informed him this is totally false and that I never subscribed for such new plan.My line was disconnected as Mr Mahesh wont help.
I am highly dissatisfied , I request the Big TV Managenent to intervene and restore my old plan and find who the real culprit is, who actually enhaced my plan.I again reassure I never Subscribed for plan Rs-375/-.

Sanjay Tiwari
Gorakhpur,UP,India
Mobile -[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Rishi Gupta

from Pune, Maharashtra

Reliance Big TV — Harrasment to the Suscriber

I Have Bought a Big TV Connection from Reliance World on 04-Oct-2008 and i was told that my connection will be installed within 72 hrs under work order number [protected]. despite of this
1) i recieved a call from BIG TV Representative from number [protected] that he will be coming on Tueday i.e. 07-Oct-2008 for istallation so i took a half day leave from my work and no body came so i regisetered a complaint against them vide compain no 77473432
2) i recieved a call from BIG TV Representative from number [protected] that he will be coming on Wednesday too i.e. 08-Oct-2008 for istallation so i took a half day leave from my work and no body came so i regisetered a complaint against them vide compain no 77535397
3) i recieved a third call from BIG TV Representative from number [protected] that he will be coming on Thrusday again i.e. 09-Oct-2008 for istallation so i took a half day leave from my work and no body came so i regisetered a complaint against them vide compain no 77588630

So overall i lost my 3 half days pay and till now the system is not installed and when i asked to have a word with senior manager the call center guy keep me on long hold for 50 mins and finally i hangup and called again then a call centre executive told me that there is no magares there in the office they will be comming tomorrow only

antonysg

from Bengaluru, Karnataka

He he he he! Do you think Reliance really bothers about your complaints? Not at all. They already have your money now, so why will they care? Reliance mobile, reliance internet, and now this reliance Bigtv. All Reliance products are backed by worst customer service. Reliance ADAG group has highly inefficient and even corrupt managers at the district level. There is no accountability. Whether dealing with customers or local vendors, they really insult you. I have bad experience with Reliance, as i was an advertizing vendor for Reliance at Mysore and they got work done by me and did not pay. Anil's Reliance ADAG group needs to learn about customer service from elder brother Mukesh, as they have not learnt it. Its not technology but only good customer service which counts in the longterm.

Ramit Aggarwal

from Lucknow, Uttar Pradesh

hi i am bigtv subsciber and i purchased a set top box for rs 3990 smart plan for one year. but when i talked to customer care they told me that they have updated my account for three month plan only. when i told them to change my plan for one year as i had taken a smart plan for one year . but they saying that this offer is discontinued now and now they can't change my plan . their is not any customer fault as they had updated wrong plan on my account. now i am helpless and planning to case file on big tv.

i suggest everyone not to buy big tv as it is the worst service in india. they only want to make money whether by hook or crook.