[Resolved]  Reliance Big TV Limited — Relocation of BIG TV Connection - Harrasing the Customer

This Bhaskar Polisetty VSS. I have taken BIG TV Connection in Chennai on 26/08/2008 through Reliance Web world, RA Puram Invoice Ref [protected]. My Smart card number is[protected].

In the month of October, 2008 I have shifted from Chennai to Bangalore.

As Instructed by the Big TV Customer Care, I have recharged my account for Rs.750/- towards uninstallation in Chennai and Installation in Bangalore. The recharge has been done on 07th October, 2008. The Recharge coupan numbers as as follows: [protected] (Rs.500/-), [protected] (Rs.200/-) [protected] (Rs.25/-) and [protected] (Rs.25/-).

I have called up the customer care on [protected] and raised a complaint for Change of Address, Un-installation in Chennai, Installation in Bangalore.

The Issue is :

1. Till now the Un-installation / Installation had not taken place.
2. I have contacted customer care requesting the status of the said complaint, I was shocked with the answer given by the Reliance.

According to them the complaint has been closed with the comment that - Customer is un-willing to pay the relocation of expenses of Rs.750/-. But when I told them the voucher numbers and the date of recharge, they confirmed that the recharge had been done successfully.

And again they have raised almost 7 complaints. In all cases the response has been updated as customer is un willing to pay the relocation charges.

The first complaint has been given on 07th October, 2008 and today it is 01st November, 2008. I don't have any clue what I have to do. Call Centre executives not at all giving any professional response.

There is no escalation process as such for the Reliance Big TV. I am suffering and harrassed by the Reliance BIG TV Team for almost one month even after paying the relocation charges.

There is no other number to contact the senior people for BIG TV other than the toll free number.

I have only option left out is to seek the help from the consumer court.

I am really tired and wexed up with the services of Reliance BIG TV.

As a last resort I am writing here to seek any other adivse.

Thanks and regards,
Bhaskar Polisetty
[protected] (Mobile) Bangalore.