[Resolved]  Reliance Big Tv — STB not working properly

BIG TV — STB Not Working

I have taken, so called, Big TV in the month of Sep 2008. There is dellay in installation.. The same has been intimted to their call centre by way of complain (10 time complains), they promised that an engineer would come and istall it in some days. Till date i have made 18 complaints and their engineer is yet to come... Reliance, which is present in almost all the business sectors, is offering such worst service... i am not at all happy with their service. As a pilot project, they have launched this only for the pco of reliance, if this is the kind of service they are offering to reguller customer, just imagine what will they offer to an unknown consumer...Reference #[protected] and complaint no.78380245 dt.20/10/2008

Worst Customer service-BIGtv

Worst customer service by BIG tv.I ll call it a SICK tv.i m from bangalore.I have lodged a complaint on 22 sep that i have problem with my setup box its been restarting(intially got a message to subscribe after that it got blank and the setup box is restarting) .My smart card Number is[protected].Daily i have been calling them for past 15 days but in vain.Nobody is responding properly.They making the customers to suffer without updating the personal information(for some time they told that we have not updated your information "agar bigtv update nahi kiya tho customer kya karega uska service kyon rok detey hy, ey kya policy hy "very stupid", after that they told me that your issue is on high priority(Might have kept some stars on the complaint number), recently they has taken a new complaint and are telling to wait for another 48 hrs see how stupid they are, without rectifying the previous problem they have taken a new complaint .If i ask about the status they will talk about new complaint and tell to wait for 48 hrs see how these people are cheating the customer.For getting the connection they made us to wait for 10 days i[censored] get a problem they will make us wait for 15 days or more may be months).To my wonder they even changed My name to another in their database tell that it is temporary name "Shocking".If i ask for cancellation they will give a stupid answer to ask dealer.Even the team leaders are not dealing with the problems properly and they are not escalating the issues.Every time i call the Customer care they have been telling that your problem will be rectified soon.They always get away from the problem (i have talked with team leaders i.e Naveen and Gopinath about my problem long back but these fellows didnt even assure me when my problem is going to be rectified (One of two has also given a promise that it will be done soon "very childish").i tried to talk with these guys for the past two days either of them is coming into line.The CC people tell that (1)he is not on the floor, (2)he is gone to meeting.(3)He had gone to lunch.(4)Some time he{TL} just say hello and terminate the call (4)He had left the office.And to my surprise today i talked to lady of cc she tells that i m joined just now i need some training please call after sometime."created a shock wave in my back".Duniya bar ka kahaniya sunatey hy ey log.Jo ey connection liya woh mar gaya.Very very dissapointed with the customer service .I dont know when my problem will be rectified.

I ll rate bigtv CC 0.[protected] out of 10.

BIG TV — STB not working, poor service

I purchased BIG TV 2190 pack on 30th Nov. 2008 and activated on the same day. It was working. On 05.12.08 I noticed STB not working. On 06.12.08 i registered complain No. 82266503 and since that day I had already called to costumer care not less than 30 times. Every time they assured me to solve the problem sortly but no action taken till date.

Today my smart card no.[protected] is showing deactivated when I made a SMS for balance inquiry.

What to do with these poor service providers.

BIG TV — not working properly

hi there, i am using reliance product named as BIG TV since november but its not getting recharged, i wanted to view cartoon network and i purchased recharge coupen serial number [protected] along with its PIN number[protected] but even after doing all recharging formalities i still could not view this channel. after contacting your customer care center i did not get any satisfactory response, they always have same answer that i am viewing this channel according to thier system and that they can not do anymore. to be honest with you i never expected this sort of POOR SERVICE FROM RELIANCE. i hope you would take notice of my complaint and would do somthing regarding my complaint. thank you

Respected Sir,
I am not able to see any channels from last two days.On calling to customer care, they are telling that the channels will start in 30 minutes.I have called about 15 times.I am very frustated.Also they told that they will cut money for 2days but I hadn't seen any channel.So, I hope that I will soon be able to see my channels.
Thanking You.

Hi

Myself Tajul Khan Smart Card No.[protected].I logged the complain for relocation on 15.09.2009.
Complain no. is[protected].But relocation yet to be resolved.Nobody responding from service side.
Following problem is available as below...
1.Recharge voutures not available in the market.
2.Service not provided to the customer after purchasing the BigTV .

I am realy frustred with Reliance BigTV service and persently I am feeling that I have done blunder mistake to purchase the BigTV. If Reliance BigTV department is not capable to provide the Service to the Customer on time, they should not sell their product in the market.

I hope, if any higher authority looking or taking care of this complaints please do needfull for the same on priority.If possible please provide the service or higher autority Cell no. or email Id to contact on behalf of this

RELIANCE BIGTV SEVICE IS VERY POOR SERVICE PLEASE IMPROVE TO SATISFY THE CUSTOMER

Cell no. [protected]