[Resolved]  Reliance Digital — HP Desktop installation

I purchased a HP Desktop from Reliance Digital on 2nd Nov 2008 from Ambiance Mall in Gurgaon. While buying the PC, I was assured by their sales executive that installation of the product and one year onsite warranty of the PC would be handled by their executives without any complains. Also, when I asked if we can install the PC ourselves, he helped me by telling that if anything goes wrong, you will be in a fix when you bring back the PC to Reliance Digital.
The person for installing the PC was expected to report within 24 hours. I waited for him to turn up. No one even called up for taking an appointment for installing the PC. When I called up next day at the Reliance Digital landline number which is[protected] they told that the request to install PC has not yet been transferred to the nearest Reliance Digital showroom, from where the guy was supposed to come. The female (named Anu), assured that the guys would come to install PC by evening.
I again waited, and no one turned up again. I called again in the late evening to check the status, and this time, the male guy told me that because my request reached so late at the nearest desk, no one was able to attend the request. He assured me that an executive would contact me the next morning and then, my PC would be installed.
Comes day 2. No one called up until noon. I called them again to check the whereabouts of the guy. Instead of telling me the status, the female handed me a complaint number, assuring that the guy will turn up by evening for sure. I waited till 5 PM, and this time, I was so pissed off, I asked them to take back the PC!! Then finally the female (again, it was Anu), gave me the number of the guy (from Shipra Mall in ghaziabad), and asked me to contact him.
I called up the Shipra Mall number. Initially it went busy for indefinite time. But finally it clicked. I talked to Mr Lalit on the other side and he accepted that our request is with him since yesterday afternoon and he has been "thinking" of starting from Shipra Mall since morning!! What the hell... he has been thinking!! What has happened to Mr Ambani? What kind of employees have he employed in his stores, who just "think" of performing tasks but never does it.

More than installation what worries me is, one year onsite warranty with Reliance Digital for my PC. For fixing a small thing, these guys would be thinking of coming to fix the problem rather than doing it.

Please improve your customer service Mr Ambani, else you wont be able to get the trust of the general public in your products!!

Shaurya