[Resolved]  Reliance Digital — Traumatizing Experience at Reliance Digital, Ambience Mall (Gurgaon)

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Delhi

Traumatizing Experience at Reliance Digital, Ambience Mall (Gurgaon)
1. It was on 07 Jun 11, that I along with my younger brother went to Reliance Digital Store at Ambience mall, Gurgaon to purchase a Split AC not knowing that it would be the most harrowing experience of our life at the hands of non reliable, Reliance digital Sales Team including their Store Manager.
2. We walked in to the store late in the evening at around 1945 hrs after our long office hours. Buying an Air Conditioner was becoming more than a necessity in the beating hot weather of Delhi. So we decided to buy it from the better known place like “Reliance Digital” then experimenting with local dealers in the city. We never imagined in our wildest of thoughts that the better known brand stores have the most unprofessional and unreliable executives behind the desk.
3. As we walked in we were greeted by vacant corners and unattended Air Conditioning section. On enquiring for good five minutes Mr Radhe Mohan appears from some hidden burrow and displays his lack of knowledge in explaining the products that he was employed/ expected to sell. As per him the only man in his Store who could attend to our technical inquisitiveness was his HATL (Home appliances Team Leader). We were made to wait for his holy highness, Mr Sandeep Sharma, HATL to descent from his mount kailash. The waiting was slowly beganing to turn soar as it was already 2025 hrs and there was no sign of any humanly communicable creature in the Air Conditioning section of the Store. Mr Sandeep Sharma blessed us by alighting on the floor of the store at 2030 hrs after long search by his fellow colleagues.
4. As expected the Technical whiz kid of the floor also laid his arms and submitted that his knowledge is limited and we may choose the costliest as it is expected to be the best. Succumbing to the time as it was already 2040 hrs and the creeping tiredness post office hours, we decided to close the deal with the premium brand of Diakin(Supposedly Costliest on Display), 5 Star rated, Split AC. We requested our Sales facilitator, Mr Sandeep Sharma to aid us with the final price and best possible deal/offer. Mr Sandeep excused himself at 2055hrs and went over to the store Manger to check for the final offer Price.
5. As the luck would have it, I met a colleague of mine in the store looking out for AC for himself too. Hearing to our plight he decided to not waste any more time in enquiring the best buy but to double the order decided by us.
6. It was 2100 hrs and Mr Mohit Tyagi, Store Manager (The epitome o[censored]nprofessionalism) was busy talking on his extended organ of body, his “MOBILE”. He on admiring us standing for his final verdict on final Price, asked us to wait to portray his IMPORTANCE in decision making. He promised to walk back to us after he is finished with his romantic conversation on the mobile that was glued on to.
7. It was 2115 hrs and after waving requests to Mr Store Manger he finally gave his long awaited verdict of some “diminutive” discount through Mr Sandeep Sharma. We were shell shocked as the Store manager who happens to be the leader of the Sales Team displayed no basic/ customary decency of walking up and greeting/listening to people who he has made to wait for over 15 Mins.
8. Even after this ill treatment we still decided to stick to our guns and finish the target of buying the AC. As we walked to the finance desk to finish with the nitty gritty of closing the sale. The News was broken to us that the finance team has secured for the day and we should return the next day as they would not oblige delay even if it is due to their lethargy at work.
9. All traumatized and shell shocked of the happening we called for the section manger. To our amazement Mr Sandeep Sharma very smartly brings over Mr Varun Kapoor, Department Manger Telecom (Who is no way concerned with the section that we were dealing with i.e Home appliances). The reason given for the smart play was that he has experience in dealing with complaint issues.
10. Mr Varun Kapoor, true to his description of damage recipe, lies all possible reasons on the mother earth including that the discounted price is not covered under finance scheme hence the concerned person cannot be recalled back. It may be noted that if we were to believe him it was close to 2 hours of time wasted to hear that we were knocking on the wrong door.
11. To display our last ounce of courage we decided to swipe the card if the complaint book is passed to us or the store Manager is called to explain the DRAMA. Both our requests were “negated” and we walked out of the Store at 2200 hrs all disappointed of having relied upon the MOST UNRELIABLE Reliance Digital.

Harwinder Singh