[Resolved] Reliance Digital, Nagpur — opposing return policy | |||
it was briefed incorrect by the sales person there about the characteristics of CANON camera.. The problem with me that the storage capacity is too less for recording but they never told us the same. I went to purchase Sony handycam but they insisted to go for CANON digital costs 19335. After reading the manual I came to know about the storage capacity I asked them to exchange the same with sony handycam but they are not ready for this. Whereas they have 7 days return policy... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I would appreciate if this can be done asap... because the occasion for which I purchased the same is coming nearby..
For your information... It is written in your written policy that the no exchange for COMPUTERS AND MOBILES... about which I was known!!
But if it would have mentioned there that same is applicable for camera also I may have taken more time to select the same.. The shop manager is telling that we have hanged the board in our store to convey the msg that there is no exchane for Camera also !! do you think this is enough??
I dont want to bother all of you but this is really a condition where I am stuck.. this is really not acceptable to me and i desparately want to exchange (not return) this as per my requirement. Becuase 20000/- is not a small amount to me!!
For your information... It is written in your written policy that the no exchange for COMPUTERS AND MOBILES... about which I was known!!
But if it would have mentioned there that same is applicable for camera also I may have taken more time to select the same.. The shop manager is telling that we have hanged the board in our store to convey the msg that there is no exchane for Camera also !! do you think this is enough??
I dont want to bother all of you but this is really a condition where I am stuck.. this is really not acceptable to me and i desparately want to exchange (not return) this as per my requirement. Becuase 20000/- is not a small amount to me!!
Dear Maam,
According to our return policy, a product once sold to the customer will be eligible for a replacement only if product is sealed and in saleable condition. We apologize the inconvenience, but we will not be able to replace the product.
Warm Regards,
Reliance Digital
According to our return policy, a product once sold to the customer will be eligible for a replacement only if product is sealed and in saleable condition. We apologize the inconvenience, but we will not be able to replace the product.
Warm Regards,
Reliance Digital
What a rubbish!!
It is in saleable condition but do anybody can return the item for replacement in sealed condition??
In my case the seal was broken by you people only for demo... now how anybody will go for replacement if he will not check the item and to check anything one have to break the seal.
I do want the replacement with same range of sony/canon handycam.. if not through you, I will not hesitate to go to consumer court.
I will wait for next two days for your positive reply; after that i will file the case against you in consumer court.
It is in saleable condition but do anybody can return the item for replacement in sealed condition??
In my case the seal was broken by you people only for demo... now how anybody will go for replacement if he will not check the item and to check anything one have to break the seal.
I do want the replacement with same range of sony/canon handycam.. if not through you, I will not hesitate to go to consumer court.
I will wait for next two days for your positive reply; after that i will file the case against you in consumer court.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
47%
Complaints
4651
Pending
0
Resolved
2133
3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
View all Reliance Digital contact information
We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your contact details, our concerned representative will be getting in touch with you soon.
We want to assure you that we are committed to solving your problem and resolve it to your satisfaction.
Warm Regards,
Reliance Digital