| Address: | Thane, Maharashtra |
We have taken Whirlpool Tlwm white magic 123650Oh Blk Washing Machine from Reliance Digital Retail Ltd from there show room from Koram Mall Thane on 25/07/10. This was taken on buy back policy, i.e.we hve given our working machine and taken a new machine. The delivery was effected by them on 26/07/10 vide their delivery note no.80890157 and told us not to open unless the company representative doesent come for demo. The comany rep has opened and we saw that there were scratches on the surface of machine and no where it was looking like a n ew one. So we have not accepted the delivery and contacted reliance digitial people, they said that the Representative of Whirpool (Engineer) will come and inspect accordingly the representative has come he also agreed that the Machine is having scratches and said that u will get the replacement.
When we again approached Reliance they said that we do not know exactly when the replacement will be given by the company. We told we have taken the machine from you and you should take the intititave to get us the replacement faster, or else give us some other model even if it is costing more, we will pay for it for which also they hve not agreed. We told them that you have taken our working machine and not giving replacement and ultimately we are suffering for no fault o[censored]s.
We feel that this is UNPROFESSIONAL APPROACH of the company.
Please look in toi the matter and give us the replcement latest by 1st August Evening
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