[Resolved]  Reliance Digital Tv — WRONG DEDUCTION FOR REMOTE CONTROL

Address:Betul, Madhya Pradesh

IN THE MONTH OF APRIL I HAD GIVEN COMPLAINT ON RELIANCE DISH TV CUSTOMER CARE THAT MY REMOTE CONTROL DEVICE IS NOT WORKING. THEY FORWARDED MY COMPLAINT TO LOCAL SERVICE ENGINEER OF THEIRS. AFTER THAT THEIR SERVICE ENGINEER TO WHOM YOU HAD REFERRED THE COMPLAINT HAD GIVEN ME TELEPHONIC CALL THAT , AT PRESENT THE LOCAL AGENCY COULD NOT ACCESS ME I SHOULD COLLECT REMOTE CONTROL FROM LOCAL BIG TV DEALER AT AMLA MP. BY PAYING CASH. I ALSO ENQUIRED FROM THE SERVICE ENGINEER THAT IF I PURCHASED THE REMOTE CONTROL FROM THE LOCAL DEALER THE COST OF THE REMOTE CONTROL WOULD ALSO BE RECOVERED BY THE RELIANCE DIGITIAL COMPANY , BUT THE SERVICE ENGINEER ASSURED ME THAT THE SAME WOULD BE REIMBURSED BY THE COMPANY. SO I PURCHASED THE REMOTE CONTROL DEVICE FROM LOCAL SHOP BY PAYING RS. 225 . THE NEXT DAY RELIANCE DIGITAL TV HAS DEDUCTED RS. 250 FOR THE COST OF THE REMOTE CONTROL, STATING THAT THE REMOTE CONTROL HAS BEEN PROVIDED BY THE SERVICE ENGINEER. AS A MATTER OF FACT NEITHER THE SERVICE ENGINEER HAS TILL TO DATE SEEN MY HOUSE NOR VISITIED ME , AND AS PER YOUR SERVICE ENGINEERS TELEPHONIC CONVERSATION I PURCHASED THE REMOTE. ALSO THERE IS NO PROOF OF REMOTE CONTROL DELIVERY WITH THE SERVICE ENGINEER THAT HE HAS GIVEN ME REMOTE CONTROL THAT HE HAS REPLACED MY REMOTE CONTROL DEVICE. I CANT UNDERSTAND FOR WHAT REASONS THE COMPANY HAS DEBITED MY AMOUNT.IN THIS WAY THE COMPANY HAS DUPED THE CUSTOMER AND WHENVER I MAKE COMPLAINT TO THEIR TOLL FREE NOS. THE CUSTOMER CARE REPRESENTATIVES REPLY THAT THEIR SERVICE ENGINEER IS TRUE AND MY COMPLAINT IS CLOSED.
THE CUSTOMER IS DUPED BY THE SERVICE ENGINEER AND THE BIG TV / RELIANCE DIGITAL TV.
PLEASE HELP ME OUT IN GETTING MY AMOUNT BACK.
THANKING YOU
YOURS SINCERELY
PANKAJ PATHAK
MOBILE NO. [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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