[Resolved]  Reliance Digital / Washing Machine — No after sales service and no process for lodging a customer Complaint

Address:

Raigad, Maharashtra

We booked a Videocon, fully automatic Washing Machine at the Reliance Digital store, Vashi on a sunday. The product was delivered well on time on Monday. On Tuesday a field executive called in for an appointment for the Machine demo n installation. I kept waiting all day through for him to come and do the installation and the demo. he didnt show up at all. Wednesday again he called and said he would come on the same day. I confirmed a the time and waited. When enquired about the previous day he said he came but the door was locked.Which cudnt have been the case as I was at home waiting.... So I said why didnt you call me if the door was locked. he excussed himself by stating he didnt have network on his phone. So I said you should have checked with the neighbours, he said it didnt strike him. It was very obvious he had not come. I asked him to come on wednesday anytime between 2 pm- 4 pm. He called me at 3.50 pm and said he will take half and hour to reach me as he was busy attending to some other customers call. I told him I cant wait as I need to leave to go out. Immediately he said he will reach me in 10mins as he had a bike. I had no time to argue with him and simply told him to come the next day. Next day, Thursday, he didnt call, neither did he attend to my phone calls and the day was wasted in the wait.
Friday, I went to the store and told them I wish to lodge a complaint they enquired, heard and spoke to this field executive and said he will come today. Irrespective of this I said I would yet like to lodge a written complaint and I was told they dont have a process to take customer complaints !!! I suggested a time between 4 pm - 6pm. He didnt show up till 6pm so I called the store and after all this torture finally the machine is installed today at 7 pm.