Reliance Infocom — Money deduction without knowledge

Address:

Dakshina Kannada, Karnataka

My name is Praveen,my mobile no is [protected] and I am a reliance infocom customer since 3.5years.On 28/2/2013 I had a balance of Rs 243 and on 1/3/2013 it says u do not have sufficient amount to do this call. On the same day I contacted customer care center in Mangalore where they gave me a reply saying system down you need to call the customer care executive.
After that it was like hell I spoke to around 7 to 8 people since then everybody says application down even after calling for more than 30 hrs.then on Saturday 2nd march one customer care executive lodged my complaint and gave me the complaint number.He also said that it will take 3 days to solve the problem.Today 4th march 2013 at 10 I am getting the message saying you complaint is processed but my money is not refunded.I called the customer care at 2.15 pm they are saying that the problem was from their side,But it will take another 24 hours to get the refund.
Now my question is who is compensating inconvenience caused to me since three days without my outgoing.Still my money is not refunded.So please help me in getting law to me