| Address: | Hyderabad, Andhra Pradesh |
I have purchased a Kelvinator refridgerator from Reliance Mart, tolichowki, hyderabad, Andhra pradesh.
I have been told that home delivery will be provided free of cost, and officials at the mart has noted down my address, as well as two mobile numbers
The delivery date was given as 14-march2011, after 7:00 PM.
I had called today at 8:00PM to enquire the status of the delivery, for which I was told that they will revert back to me withing 15 minutes with the status.
No call came from the mart.
I called up at 9:00 PM again, only to hear the scurity speaking that mart has been closed at no delivery is possible.
I asked for the concerned managers number to know the exact cause of delay, but he cut of the phone line, and then cut of the phone line.
I tried again and again, but response: phone is switched off
being such a part of prestigious group like reliance, this is totally unethical to behave like this with the customers.
I should have been told, if there exist a problem in delivery.
I am a salaried employee, ususally having late night working hours, and have came early only to take the delivery of my purchased good.
I have to take leave again tomorrow if they deliver me the product tommorow.
seeing this behaviour, i am in a doubt that I can continue my relationship with reliance mart, for such cases.
the officials can call me back for any genuine reason for not delivering product on time.
I hope this forum will help people to know about the status of stores in hyderabad.
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