[Resolved]  Reliance Smart GSM Prepaid Connection — do not deactivate caller tune & activate caller tune without my permission

Address:

Odisha

I HAVE RELIANCE GSM MOB NO [protected]
FROM MY MOB BALANCE COMPANY DIRECTLY DEDUCT BALANCE FROM MY AVAILABLE BALANCE FOR PLANS WHICH NOT AT ALL REQUESTED FROM MY SIDE.I AM CALL TO CALL CENTER OF COMPANY THEY GIVE ANSWER FOR MY COMPLAINTS IN VERY CARE LESS MANNER AND NOT GIVE PROPER INFORMATION THE PERSON WHO ATTEND THE CALL AT CALL CENTER HE GIVE ONLY INFORMATION THAT YOUR RS 30/-BALANCE DEDUCT FOR LOVE PACK AND RS 5/- FOR DAY PASS PACK PER DAY.
HE TOLD ME THAT YOU DEACTIVATE THE PLANS UNLESS YOUR BALANCE SAME LIKE THIS ALSO DEDUCT IN FUTURE ALSO.
FROM THIS TYPE OF ISSUE I AM VERY DESTURB MENTALLY FOR THIS TYPE OF DEDUCTIONS AND UNAUTHORISED DEDUCTION FROM CUSTOMERS ACCOUNT