[Resolved]  Religare Securities — Customer service Apathy

Address:

Bangalore, Karnataka

I finally gave in to demands of a the salesperson who wanted me to open a Demat account with her company---the great--Religare Securities--as she was way back from his quota for his month. What can I have said especially when a person would loose money or may be even her job.

That was the best experience as no photographs meant the lady took it from her swanky mobile phone and agreed to get everythin done. ...Viola in a week's time i got the kit and all was good as I did not get the time to check it out....One fine day when I tried loggin in thats when my misries began...cannot login...ID wrong...called up the toll free number and they happily reset it and passed on a mail...Login successful...I could trade :) so good days came...Everyday i used to get tips...(better ones are available on net anyday) and calls from insurance and also Securities to open the accont again :) If that was less teh lady who had opened my account moved to some other company and wanted me to close this account and open a new one with her new company now.....SUPER :) thats how we now how our information moves from one place to other (hope TRAI listening)

However after I filled a rolling form...thats again my misries strated again,,,apparently teh surplus money was transfered to my Citi account with a refernce number 111111 and date 30th june, 2010...now any fool can say thats not possible but the greates of them at Religare Customer Support did not...they were like super sure that it was done...Great Citi said they did not and it was not refelecting...after nearly 2 weeks finally Religare realized (atleast I was made to think that--through teh mail, after sending them my account print scree ofcource) and they asked me to call or get in touch with the Queen's road branch...call that number and they are either on lunch, busy on another call, or dont respond...mails are no use as they ocassionally bounce...guess too busy to clean their mailboxes...

Kewl I frgt about the money till one evening they send me a courier giving details of my account statement...calling to there number was the worst experience...they did not know to emphatize, sypathize but only say our systems are down,...can i put u on hold :D after nearly an hour of frustration the phone was banged by ne as the rep refused to listen and was adamant on me calling queen;s road...again back to square one i tried quiet a few times ...I thought of asking the MG road branch to help so called them...that was teh best experience when that constipated (dont know his name) shouted back at me saying this is Religare Securities but u called the wrong number....Asked him why...call queen's road...in vain called Delhi...but always on hold :) so called Chennai...was asked to send details...yet to even receive a receipt reply...hope teh money gets used by anyone other than this company...totally useless and non-competent to even do an account transfer...i[censored] r reading this try any company at ur own risk but never Religare---Kal Rahe Ya Nahin pata nahin :)