Comments
The problem was resolved after i could trace out the email id, to which the complaint was to be escalated..
The Mumbai - Malad branch office was not aware of what is to be done next, while the call n trade/ helpline numbers were not of any use, suggesting me to get in touch with the bank (even though bank has already confirmed that the money is with the merchant party). Thanks to the blog site, where someone posted that his similar complaint was resolved by getting in touch with the mail id, posted in it - i followed his foot steps to get my problem resolved the same way.
The Mumbai - Malad branch office was not aware of what is to be done next, while the call n trade/ helpline numbers were not of any use, suggesting me to get in touch with the bank (even though bank has already confirmed that the money is with the merchant party). Thanks to the blog site, where someone posted that his similar complaint was resolved by getting in touch with the mail id, posted in it - i followed his foot steps to get my problem resolved the same way.
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+91 12 0339 1000
2nd Floor, Rajlok Building, 24, Nehru Place, New Delhi, Delhi, India - 110019
Even sending screen shot as suggested by Religare team is not helping in my case. -S.Majumder (Cell [protected])