Nokia 5800 Xpressmusic — Repair under warranty period

Dear Sir/Mam

Request you to kindly go through the details below

Job Sheet Number[protected]/091109/55

Date of Purchase - 3rd Jan 2009

Date of Submission - 9th Nov 2009

Date of Delivery - Not Provided

Handset No - 5800 XM



Its been 4 weeks since I have given my handset to Kaustubh Telecom, Pune for rectifying my handset.



After series of follow up week after week with Nokia Care and Nokia helpline[protected], I have not been provided with a satisfactory reply on why I have been made to wait for such a long period.



Out of 12 months of warranty period because of Nokia's poor service & quality I’ve been without my handset for 30 days i.e. Nokia Care aka Kaustubh Telecom has been in possession of my handset.

I've demand them to give me a written letter stating the reason of delay ("Lack of Spares") and a document which states that what is the maximum time Nokia can ask its consumers to wait before handing over the repaired products.


I see no reason why no availability of spares is a reason for such an excessive delay, if that is the case I should be provided with a replacement of handset, if Nokia values its customers and feel committed to there issues.

Any help on this matter would be appreciated