Residence — Complaint against Kottivakkam Sub-station

Address:

Chennai, Tamil Nadu

I am residing at E-527, 23rd cross street, Thiruvalluar Nagar, Thiruvanmiur. My house is rental and has only 1 phase available. For the past 2 days we faced horrible electricity fluctuations. Yesterday night the supply went down @2:15 am IST and I spoke to the powerstation staff @02:30 am IST informing him that one of the phase went down on which we actually connected. I waited until 3:00 am IST, and then logged a complaint on the 155333 and the complaint number was 0291 (dated 05th June 2013). Nothing happened hence called the substation against and got informed that all 3 phases are up and running and the problem might be in the electric circuit in my house. This is not true as I was physically waiting for the foreman to resolve the issue and no-one turned up. Then I went to the power station and found all the staffs were in deep sleep and no one responded to call. Finally I called back 155333 @04:00 am IST and the customercare executive confirmed that someone would come in person. Later one of the Foreman came to check the pillar next to my house @04:45 IST. When enquired the fault was actually on the pillar and took seconds for him to fix the issue. If this has been done earlier we would not have suffered for nearly 2.5 hrs overnight.

I am very much frustrated on the attitude and the service when respective people are very much available and making us to juggle all over for nearly 2.5 hrs without any support. I have a baby to take care and it was very pathetic situation yesterday.

I request the authorities (JE/AE) to consider this seriously and address them appropriately.