[Resolved] HP India — Unauthorized Service by Authorized Service Provider of HP Laptop | |||
Dear Sir, I have a laptop of HP make, Model : hp pavilion dm-1041tx which was supplied with inbuilt operating sytem ’Window 7 home premium 64 bit’. In the end of April 2013 some problem was occurred that internet was not connecting through my mobile. I had tried to solve the problem but I could not. Recovery DVDs were also not with me. and due to urgency I had installed a pirated version of Window 7. But letter it was blocked through network. I had tried to solve the problem by Recovery Disc but could not. Warranty period for the laptop already expired. I had made an e-mail to HP and they suggested me that there is a problem of Recovery Disc. They offered me Recovery disc on chargeable basis (Rs. 750/-) otherwise I have to go their Service Center. I had gone to authorized service provider of HP at Trisita Services Pvt. Ltd, 7/1 Lord Sinha Road , Lords Building,Ground floor, Kolkata 700071, West Bengal, Contact Nos.[protected]/ 22118660, Service level: Onsite (as provided HP address link http://www8.hp.com/in/en/support-drivers/contact-centers/commercial/east.html#Ko...⇄ on[protected] for servicing my laptop. But after going there service provider initially rejected to serve onsite (but at web site they have mentioned Onsite Service). After request they served but my representative had to wait for 5 hours and 30 minutes (from 2.00 pm to 7.30 pm). After checking they informed that there is problem with my Recovery Manager (4 Nos. DVD). They charged Rs. 1,150.00 and again installed operating system of pirated version (Window 7 Ultimate, 64 bit) and provided no DVD. Now please pirated version Window is available at lots of local computer service center and at low cost or free. Then what was my benefit to go at authorized service center. In this situation please help me to get original Recovery DVD since I have already paid Rs. 1,150/- Thanks & regards, AMITAVA MONDAL E-mail: [protected]@gmail.com Contact No. [protected]. Address : 53, Kabi Sukanto Sarani, P.O.-Birati, Kolkata-51. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
HP — Window Recovery disc
i have bought a hp pavilion dv4 2126 tx notebook laptop since in September last and i got my recovery damaged . that time i complained for recovery disc but till now i haven't got that . although i reminded the customer care executives many times during this period but till now i haven't got the recovery disc and now a days I'm having to use a local version of window 7 .the case no. is [protected] ..please try to send recovery disc as soon as possible .product name: hp pavilion dv4 2126 tx notebook
case no. [protected]
HP Laptop — window dismiss
sir maina apna laptop hp service center allahabad ma dia tha jab vaps hua to window crupt thei am directly blem hp service center
s/no G-42 CNF035J56 hai
ab window not genious dikha raha hai
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HP India — Roads
Indiranagar 6th Main is never done up for thae last 5 years. It has full of pot holes and driving/reding is very unsafe. Request attention of authrities.