[Resolved]  Rto Andheri West — Complaint regarding Negligence in Service

WHY RTO IS NOT SOLVING PROBLEM. LIKE OTHER STATES AND AS PER SHRI.ANNA HAZARE, THERE SHOULD BE TIME LIMIT IN EVERY SERVICE WHICH IS CALLED "RIGHT TO SERVE". WHO ARE NOT DOING THEIR JOB, THEY SHOULD BE SEVERLY WARNED. THERE SHOULD NOT BE ANY EXCUSES SUCH AS SIGNING AUTHORITY IS NOT AVAILABLE. BUT HOW LONG ???
FOR THE LAST THREE MONTHS, MY SON HAS APPLIED FOR DUPLICATE DRIVING LICENSE, IN RTO OFFICE ANDHERI, PHOTO AND THUMB PRINTING TAKEN ON 13 FEBRUARY, 2012, AND WAS TOLD WITHIN ONE MONTH, WILL BE POSTED TO RESIDENTIAL ADDRESS. TILL TODAY NOTHING HAPPENED. IN THIS ELECTRONIC ERA WHY SO MUCH DELAY. WE SHOULD BE SINCERE TO OUR JOB FOR WHICH WE ARE PAID FOR.
I REQUEST THE RESPONSIBLE AND CONCERNED AUTHORITY TO TAKE UP THE MATTER WITH CONCERNED STAFF.

THANKS

I am also facing similar problem, for my car. I was transferred from ONGC, Karaikal to Mumbai, in May'11. I brought my car No. PY02H7731, with NOC from Karaikal. It was not entertained for more than 2 months & an avoidable penalty was imposed. The papers & car was physically verified in Oct'11. Till date I am yet to receive RC Book, though Mumbai No. has been alotted as MH02CH3495, While registering & verifying the documents, all due care is taken about documents, but ultimateresults are not delivered in due course. They might be handedover to the irresponsible contract persons, who do not either actually despatch, for want of something, or send it at anyother wron address, from where it does not get returned. The despatch details are alsonotrovided, through which, it may be followed. Only, either the assurances are given, that you will receive it in 8-10 days, or gien the lame xuses of their being busy in holidays, election, ear closingetc., etc., which have no bearing/ concrn with them. Inorder tofollow rules, hand delivery is also fobidden.
Authorities may kindly look into.
Regards,
Dinesh Kumar, DGM (E&T)
(M ) [protected]

hi Sir, My name is Leo Pereira i have purchased new bike in June 2012, but i have not yet received my Smart Card RC of the bike, when i visited RTO andheri office, i was told that my file is in Godown and thats why it is not printed, I asked to remove it from there, they asked to speak to the godown clerk, I requested the clerk he asked a bribe of rs 100/-. I complaint to the supervisor, but looks like he was also not interested and asked me to come after 1 week. Looks like they all have share in the bribe money.

Please let me know If any respected honest officer to whom i can speak or any email id to take this issue and get my work done. It will be great help.

My details of RC (smart card) - MH02-CS-3204.


Regards,
Leo Pereira
[protected]

My Inwards No is[protected] dated 10/09/2013 I have been struggling since 2 months back and forth making repetitive calls to RTO Andheri West to get my original and valid 4 wheeler driving licence licence once the fees are paid to them. The RTO at Andheri West dont take calls, dont listen to grievances and finally dont revert on the status of my licence.
I had renewed my 4 wheeler driving licence at Andheri RTO. On 10th September, 2013.Still date awaiting my cell no is [protected].

With Regards
Shailesh

my name is manoj kumar yadav i have given my final driving licence test on[protected] my recepit inward no is 33160013 its been 5 month i have still not driving licence yet the system in rto is very poor and there is no one to answer anything i have called many times at rto office to check my driving licence status the person who received my call kept me on hold for 20 mints and he is tellin me to come at rto and check my driving licence status when i went there i was shocked to see such rude behavior of rto staff they are talkin like i am fool corrption is going openly there in rto my some kms is pending from 2 month when i inquired about kms of driving licene the guy who is in incharge of kms asking me bribe of rs -100 otherwise my driving licence will taken another 2 month very disappointment the way rto work its a same i am not the only one to suffer there were some 50 people with the same problem my cell no -[protected]

Auto regn.no. MH 02
TA 2354 - Having plied me upto my office at Andheri, this arrogant auto driver
refused to ply the auto inside the gate, complaining that I have chosen the
route which according to him was not good and I am getting down at a destination
which according to him was not the one for which he had agreed to in the first
place. Firstly, I would like to mention here that the auto driver has no 'right
to refuse' to ply me to the destination that I want to go, unless he has downed
his meter. He is bound to ply me where I want to go, when I am sitting inside
the auto.
After pleading with him that my office building is on the other
side of the gate and asking me to drop there, from which gate he can come out
straight onto link road, he reluctantly agreed, but refused to honk to alert the
security to open the gate. I also agreed to pay him extra just to drop me inside
the building compound. After going inside the gate, where the building compound
had neatly laid out tiles, he complained that nobody will ply in this kachcha
road. He refused to stop in front my building also. He stopped on the way out of
the building. When I paid him Rs.100 note [had to pay 60], he said he had 'no
change' and he arrogantly replied, that I get down from his auto, look out for
the change, pay him the money, else he will take me onto the main road [ where
he wanted to drop me in the first place, by an alternate route] from where I can
get the change. However, he did not budge an inch to look out for the change, as
he did not have the intention to do so in the first place. However, I have the
inkling, he had the change, but did not want to budge with an intention of
harassing me. Normally, auto drivers volunteer to get the change, if they
genuinely do not have one. However, I gathered all my change and paid him 60
bugs. I, then, said, I have taken his no., will complain about his arrogant
behaviour to the RTO. As I got down from the auto, he kept shouting, take my
photo, click photo of my auto regn. no. Let me see what you can do. This is the
way auto drivers behave and they want us to take us to the destination they are
interested in plying, without wanting to ply where we want to
go.

Earlier, 10 days back I had complained against another errant auto
driver by emailing complaint at RTO Andheri, Traffic police etc. However,
nothing happened. Hence, trying to see if any action would be taken by
complaining at this forum.

fraudulent services

RTO hunsuR, has not providEd me thE driving licence Smart card. I need juStice with proper compensation.

I came here on 25 th August 2016 and this is the worst experience of a government service
There are multiple people doing same jobs and still they are so happy in making people wait for hours. Horrible service of the RTO in andheri West. Really don't know whether my driving license will come or not