SafExpress

12 Reviews

Shalmali Rao

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Delay of shipment- Still not delivered

Surface Consignment; waybill number 19276540
Consignment handler Alok KR Singh and Birendra Gupta.
Our goods (shipment) was picked up from Delhi on the 10th of October by Safexpress to be sent by to Kochi Kerala. I was informed by Alok, Birendra and Sandeep in the Delhi office that it would take four working days and reach Kochi Kerala; latest on the 16th of October.
As well as the Safexpress website, head office and Delhi office.
However today, 20th of October and our shipment still not reached Kerala Kochi as I just called the Kochi office.
Even after Alok Singh assured me that the consignment would reach on the 16th of October
However repeated calls and trips to the Safexpress Delhi and Gurgaon head office and to the Safexpress office in Kerala has given us no answers or results.
This compliant is regarding non-performance and delay of delivering goods.We have still not had our goods delivered to Kochi!
Neither is my compliant been registered by the company or have I got any response by e-mail after repeated e-mails being sent to their ids; safexpress@safexpress.com, to Alok KR Singh or Birendra delhi.18@safexpress.com sharin.guleria@safexpress.comor at their website feedback form or the complaints made on the Safexpress toll free number 1800113113 as well.
I was given mis-information and Safexpress is charging for a service that they company does not provide.
Will Safexpress pay for our daily damages and loss of revenue because of they delay that has not only caused us stress, financial loss but also loss of business due to the delay in delivering our goods?

11 Comments

Comments

Biplav Kumar

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Dear Sir/Madam,

My Consiment no is 20813597 & date:24.10.2009 dispatched from Pune to Ranchi.still i am waiting for delevery.what happens there is no any respone from Ranchi Branch & no any phone number for feed back.

Rgds,
Biplav Kumar
CA_Manager
9470148482

S.Santhanakrishnan

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Hello, 26.02.2010

This is santhanakrishnan from NEFAB INDIA PVT LTD. Sriperumbudur. We have send a Parcel to Local chennai in 12.02.2010 Docket No(21442125) still now the material was not send to the customer place.

When i asked many times from local delivery incharge Mr.Raganathan(9382867126). He replied we are not force you to book in safe express. We are not expected this service from the safe express.

Rgds,

S.Santhanakrishnan
Nefab india Private Ltd.

nitinyadav

You have a such a shit service.

Its doesnt matter to you and your company that customer is facing problem, reason you have enough business to achieve your expenditure.

This is my suggestion to everyone you better switch over to someother company to send your goods.

I have faced 4 times same problem delayed, no responce, no feedback and customer executive have no manners to speak.

Safe express you have loss one customer and be perpared dor another one then step by step other people.

Thanks and Regards,
Nitin
New Delhi
56455

g_udaya2005

Hello,
One parcel was despatched from chennai on 30.07.10 to cochin. But still now(05.08.10) i can't get the parcel.Eventhough many times i contacted the cochin office, there is no proper response from the office.

So i request you all please don't book your parcels by using safexpress.

Thank you
Regards
Udayakumar.G
Cochin.

manu.bhaskar

Safexpress believes in Better late than ever to the T. Infact there new brand line should be- We will make you suffer with us!
I hope some of the senior guys see this and start damage control, otherwise I am very sure this safexpress will never ever reach its intended destination.

Manu Bhaskar
Mumbai
manu.bhaskar@indusind.com

Aug 5, 2011 by

wpsshimla

Dear sir

One order from posted by safe express from Alwar (Rajasthan) to Shimla
an hoping that it will be delivered today means 5-Aug-2011.I am Lali verma
From Wide Power Solution. New Shimla.

Sep 22, 2011 by

pack

Hi, Our supplier has send a samples on 10th Sept 2011, till date we have not yet received, after continuous follow up with Mr. Umesh (Safe Express - Bangalore branch head ) when ever we call him he will say within half n hour consignment will reach us, but it will not happened, we are fed-up with these Safe express service, I will not recommend this organization, This is my suggestion to everyone you better switch over to some other company to send your goods.

Regards,

Deepak

Sep 8, 2012 by

mannu_20072007

Dear Sir,
For your kind information we had sent a parcel on 03/09/2012 from Delhi to Rudrapur (Uttarakhand) vide docket no - 31318255. But since 05/09/12 it's showing that arrived at rudrapur. why it has not been delivered to desired destination?
Waiting for your positive response.
Manoranjan
+91- 9910261018

Nov 17, 2012 by

bim_al

Dear Madam / Sir,

Our materials already despatched on 07/11/2012 against Consignment No. 31705045 through Safe Express. But till now we have not received any information about our materials against this Consignment No. No status update in Safe Express website, No information from Customer Care and Local Office.

Sir, materials are very urgent. So we request you please give us status about this consignment no. and also give us perfect contact nos for right information.

OUR CONTACT DETAILS
BIMAL DAS
AUTOMATION NETWORKS & SERVICES
44A, Shyamapally, Jadavpur
Kolkata - 700 032
Office Phone No.: 033 2412 1392
Mobile No.: 098308 28066
E-Mail: bimal@automationnetwork.net

Dec 4, 2012 by

Lavneesh Thakur

Dear Sir/Madam,

My Consignment no is 32179790 & date:26/11/2012 dispatched from M/s. Safexpress, Mahipalpur, Delhi to Roorkee, Uttranchal.Shipment is not delivered as yet at .what happens there is no any response from Delhi Mahipalpur Branch .Pl do needful .

Thanks & Rgds.

Lavneesh Thakur (Mr.)
Import Clearance

ATC(CLEARING & SHIPPING) PVT LTD.

702, 7TH FLOOR, DLF TOWER - A
JASOLA DISTRICT CENTER, JASOLA
NEW DELHI - 110025.
Direct Line # + 91-11-43431323/22
Board Line # + 91-11-43431300
Fax # + 91-11-29949920

Mar 23, 2013 by

Oxana Legkostupova

Dear Sir/Madam,

My waybill no is 32982943 was dispatched from Safexpress, Delhi to Naggar, Kullu, H.P. on 09.03.2013. It is not delivered yet. It arrived at Mandi (it's just 2 hours drive from here) on 14.03.2013. Since then every other day the waybill is out for delivery and every other day the delivery attempt is unsuccessful!!! I phoned Safexpress help line many times. Everyday they say "your waybill will be delivered today". But so far it has not been delivered. And they do not provide any contact numbers for Mandi office.
Please, help us in this situation.

Thanks & Regards

Oxana Legkostupova
Hotel Ragini
VPO Naggar, Kullu, H.P. - 175130
+91 981 75 38 116