[Resolved]  Safexpress — Delay of shipment- Still not delivered

Surface Consignment; waybill number 19276540
Consignment handler Alok KR Singh and Birendra Gupta.
Our goods (shipment) was picked up from Delhi on the 10th of October by Safexpress to be sent by to Kochi Kerala. I was informed by Alok, Birendra and Sandeep in the Delhi office that it would take four working days and reach Kochi Kerala; latest on the 16th of October.
As well as the Safexpress website, head office and Delhi office.
However today, 20th of October and our shipment still not reached Kerala Kochi as I just called the Kochi office.
Even after Alok Singh assured me that the consignment would reach on the 16th of October
However repeated calls and trips to the Safexpress Delhi and Gurgaon head office and to the Safexpress office in Kerala has given us no answers or results.
This compliant is regarding non-performance and delay of delivering goods.We have still not had our goods delivered to Kochi!
Neither is my compliant been registered by the company or have I got any response by e-mail after repeated e-mails being sent to their ids; [protected]@safexpress.com, to Alok KR Singh or Birendra delhi.[protected]@safexpress.com sharin.[protected]@safexpress.comor at their website feedback form or the complaints made on the Safexpress toll free number [protected] as well.
I was given mis-information and Safexpress is charging for a service that they company does not provide.
Will Safexpress pay for our daily damages and loss of revenue because of they delay that has not only caused us stress, financial loss but also loss of business due to the delay in delivering our goods?