Samsung India Complaints & Reviews

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Sir, I have submitted my TV for service at Calicut Service Center on 04/05/2015 I have not get the TV serviced. On enquiry the center, I am not getting a proper and favourable reply about my case. I request you to enquire the matter and do the needful to get my TV immediately.
Bill No.[protected] dated 04/05/2015
regardsSudhakaran.P
F/o SUBIN.

Samsung Mobile — POOR SERVICE & CHEATING

I PURCHASED ONE C-160 MOBILE PHONE BRAND SAMSUNG FROM AUTHORISED DEALER ON[protected], AND SOON THEREFATER I STARTED FACING IMPROPER PERFORMANCE . WHEN WE APPROACHED THE DEALER HE JUST MADE SOME CURSORY ADJUSTMENTS AND ADVISED THAT IT WOULD WORK WELL.
BUT IN AUGUST THE PROBLEM INCREASED AND THE MIC STOPPED FUNCTIONING COMPLETELY, (THAT IS WHAT I SPOKE COULD NOT BE HEARD BY THE CALLER).
EVER SINCE WE APPROACHED THE SERVICE CENTER, WE HAVE BEEN GOING THROUGH HELL. FIRSTLY THERE IS NO TIME DISCIPLINE. THE CENTER IS A SUBCONTRACTOR, WHO OBVIOUSLY IS NOT SO MUCH INTERESTED IN CONSUMER CARE RATHER THAN MAKING MONEY OUT OF GENUINE SAMSUNG CUSTOMERS. LISTED TIMING OF 9 TO 6 IS NOT FOLLOWED. THEY HAVE A CONVENIENT TIME OF 10:30 TO 6:30
ON MY SECOND VISIT (WHICH MEANT TAKING A HALF DAY OFF) ON 3RD SEPT 2008, I COULD GET MY PHONE SUBMITTED, WHERE THE PERSON ON THE COUNTER OPENED THE PHONE AND VERY CRUDELY STARTED SCRATCHING THE PARTS TO FIND OUT THE PROBLEM (WITHOUT THE USE OF ANY INSTRUMENTS). THAT PERSON DETERMINED IN A COUPLE MINUTES THAT MY PHONE HAD BEEN SOAKED IN WATER AND THEREFORE IT WAS NOT ADMISSIBLE UNDER WARRANTY. IN SPITE OF MY PROTESTS, THEY INSISTED ON BEING RIGHT, AND DEMANDED ME TO ACCEPT PAID SERVICE.
HAVING NO OPTION BUT TO GET MY PHONE OPERATIVE, I SUBMITTED MY PHONE UNDER PROTEST.
THEREAFTER, I HAVE BEEN TRYING TO CONTACT THE SERVICE CENTER, BUT STRANGELY NO ONE PICKS UP THE PHONE. THE ONLY WAY YOU MAY CONTACT IS BY PERSONALLY VISITING THE CENTER (BY SKIPPING OFFICE !). EVEN THE SERVICE MANAGERS (NEERAJ [protected]) & AREA SALES MANAGER (RAJEEV [protected]) PREFER TO EITHER KEEP THERE PHONES SWITCHED OFF OR NOT PICK UP THE PHONE AT ALL. AFTER CONTINUOUSLY TRYING FOR 21 DAYS, I FINALLY WAS ABLE TO GET THROUGH THE SERVICE CENTER AND TO MY SHOCK FOUND THAT THEY HAD PREPARED AN ESTIMATE OF APPROX Rs 2900/- FOR A PHONE THAT I BOUGHT FOR Rs 1900/- . THIS SHOWS THAT SAMSUNG SERVICE IS FOCUSSING ON BLACKMAILING CLIENTS INTO UNSCROUPOLOUS SERVICE AGENTS AND FLEECING THEM FOR MAKING EASY SERVICE MONEY. WHY ELSE DOES A BRAND NEW CELL PHONE, IN INTACT CONDITION AND USE DETERIOTE WITHIN 3-4 MONTHS, AND INSTEAD OF FEELING SHAMEFUL, THEY SHAMELESSLY DEMAND A SERVICE FEE 33% HIGHER THAN THE PHONE COST ITSELF !!

THIS IS A EYE OPENER FOR ALL CELL PHONE CUSTOMERS TO BE WARY OF SAMSUNG PRODUCTS AND AVOID PATRONISING SUCH UNSCRUPOLOUS BUSINESS HOUSE.

Bingo...SOB's ... my boss's sens r40 crashed ... searching for service center in 4 big cities all i got after 5 hours of dozens of phone calls ... then in the end got all wrong address and wrong numbers, what a business house

poor quality of products

i got a new samsung b520 mobile i used it only for 1 and a half months, after that the mobile started to restart by its own, it will be continues ly restarting. i was fed up with the mobile. now i have given it in service center they said there is problem in board.. they also said it will take 20 + days to make it alright now i dont have a mobile. i am really fed up with samsung mobile.
i am from coimbatore, tamil nadu.
i think i wont get my mobile back in good condition.

i am giving my handset to ur service centre on dated
08oct, 2008. They said after 2 days ur handset delivers u. After 2 days i
was gone to your service centre they ask me that we send your cell to
our delhi service centre and give u after 15 days. then i was gone to
your service centre after 15 days they give me my handset. On the spot
when i check my cell it was not working. They take my cell and again
give me my jobsheet. That time and now today time my cell is not giving
to me. And if i Ask for my handset to your service centre they not
respond me. They give me next date everytime. I am very irritate with
your cervice centre. my very humble request for you that please sove my
problem.

Dear sir/madam
I have purchased a samsung mobile model no-SGH-B210, SSN:-B210GSMH on[protected], from Sahu communications Vide bill no-1933 and have find problem in the set that the light on the screen remain continuously glowing on from 05th march-2009, after i told him about the problem they refused me to repair it and tell me that water going in to it Infact the mobile kept in proper care and nothing happned to it but the shop keeper refuse to give any kind of service.Will I go to the consumer foram for the same or any kind of service I get from the company earlier.

P.N.Mohanty.
C.B.Ganj, Bareilly(U.P)
[protected], [protected]

SAMSUNG AC. — SERVICE RELATED / CHEATED

I had lodged a complaint with the Samsung Electronics regarding the Windows AC spare parts which was water outlet and swing motor...I had specially requested them no one should visit my home without spares and someone should come after 5 PM only . But to my surprise first the engineer visited my home after 4 days of complaint and regular follow up and that too around 3.30 PM and without the spares. He checked the AC and said that there is a problem with it and some blah blah part need to be changed...my wife at home asked him to do it but it was not the complaint we had made...he said that he would get back the next day with the part for which we had complained took the service charges and issues the receipt and walked off...no one turned up for next few days I again had to make 20-30 calls to samsung customer care to ask someone to come up with it ..after 3-4 days i got a call regarding what is the problem again i narrated him the problem ..he said he would check with the customer care and get back..even when i had logged complaint regarding the parts i was continuously told by the exeuctive who took the complain you would hear from the service center...pls note service center never bothered to call up...I was away for 4 days due to some work and when i came i again wanted to check up from the service desk about the status of my complaint he said he would get back...No one turned up for the entire month...and again after rigourous follow up someone turned and asked me for the reciept which the engineer had issued when he came to do the repair they had charged some 500 rupees including their service charges the visiting engineer here refused to repair the ac saying that service charges need to be paid again as the one month paid has lapsed...no one visisted me whole month inspite of repeated complaints and they service guys themselves lapsed the one month period ..y should we pay again the service charges when the complaint was not rectified in the first instance..it clearly shows how Samsung works and fool the peoople with their engineers begging money from the customers...GUYS BE CAREFUL OF THIS FROM SAMSUNGN ELECTRONICS SPECIALLY THEIR SERVICE CENTRE GUYS...DO NOT SIGN ON THE COMPLAINT SLIP IF THE COMPLALINT IS NOT RECTIFIED...

Samsung — Cheated by service center

I purchased a Samsung mobile in Aug 2008. Now from a few days it got a display problem. All things were OK with mobile only sometimes it was not displaying the screen. I was having incoming and outgoing calls properly. Not other problem was in mobile.

So I went to Samsung service center. They told me it will take 450/- (250=service charges, 200=display part), and we’ll repair it within 10 mins. I told OK and started waiting. Then one person started repairing it. He was having another mobile of same model with him and he started to exchange the parts of both of the mobile and he take around 40 mins but he created other problem in my mobile. It was not switching on now. Then he again opened all part of mobile then after a 10 mins he told me that the mobile board is not OK. You have to purchase other one and it'll take of cost around 2900/-. I was shocked. B'coz my mobile was having only display problem, so how the board become damage. I told him that u damaged it while repairing. But he said that he did nothing, he's innocent.

Now please tell me what I should do? I suspect that he has changed my mobile’s board with other mobile with him.

My cell no: [protected]

I am writing you the address of that service center:

CEE EMM Services
Authorized Samsung Service Centre
Shop No: 8, 9, 10, G Floor, Raj Place
Hukum Singh Market Atta, Sec-27, Noida – 201301
Ph No:[protected]

Completely useless. Samsung do not provide warranty for more than 1 year and wont even sign up AMC for additional cost. Thats because all their flat panels are defective (LCD, LED and Plasma) as seen in various complaint forums. Somebody must sue them for dumping useless products into Indian market. LG is better. I have one for 3 years without any issue and they also sign up AMCs at additional cost.

Samsung — Booming sound

I had purchased a Samsung Fridge 315 Lt. (RT-31 ZVPR) in the month of Mar'.09. Initially we were thinking that since its new there is some sound which would die down after sometime. After two months also this sound kept coming as soon as the cooling started. I contacted their CC and was told that, since the fridge is new, initially the compressor makes such sounds and after a month or so it will gradually die down and it should be noise free. Till today the same booming sound continues from the fridge and I had called their service center and one quy came one evening and said this is normal and nothing to worry. The sound is sometimes agonising and gives me splitting headaches, since it is positioned just near the kitchen where I always keep hearing that booming sound. Well looks like there is no solution to this.

Samsung — POWER ISSUE AND AUDIO PROB

Hello Sir,

Myself Sachin Vacher from Delhi. I have purchase SAMSUNG 32" LCD (Model LA32B480) last year from M/S HARI OM ELECTRONICS, ASHOK VIHAR, ON 18-SEPT-2009 vide bill no 27606, Its nearly more than 11th months old story, whereas i have warranty on this product for 12 months. Suddenly it stop working last month, then i launched an complaint regarding the same with your helpline. Its my first complaint), as a result your engineer visit my home and done the needful. Now within the one month of that complain suddenly it showing me sound problem, then i again launched a complaint regarding this (its my second complaint). Now, when your engineer done his job, electricity was not there, he was getting late, so as a result we trust him and didn’t check his work but when electricity came then only we came to know that LCD is having same problem. I again launched complain for the same (Its my third complaint) As a customer, I am scared about this product because i have less then one month valid warranty left for this Samsung LCD. This is first time I am facing challenges with any branded product like Samsung, at the same time its really raising question mark against the brand like Samsung. Can you please do me favor by replacing my piece, because it’s clearly showing manufacturing fault or extended warranty for the same,

Hoping for positive response

Thanks

Sachin Vacher
Cell :[protected]

Samsung — alert tone

in samsung s3310i i cound not turn off the alert tone which comes after each cal and msg. wat is the use of the volume control then? it is frustrating that a small feature is not available.

My Samsung 3 overheated and shattered it was 29 days old Samsung Corp. doesn't want to address this problem !
If anyone has had this happen to them please write a review! Thank you Sherry

Samsung — TV Repairing

I purchase a new Samsung LCD TV from Metro mall In kolkata. Only 1month past TV is not on. So we call samsung customer care and they receive a complaintof this on 19th October. But they d'not respond. On 23rd October I call again and they said that our executive call you later. but nothing happend. Atlast we call samsung service center on 29th october they said that "our executive will reach there before evening. But nothing happend till date. What should I do. Plz help.

Samsung — poor product

Sir/madam,
3 month ago I give prieroty to samsung over nokia and purchase. First time a samsung smart phone model samsung galaxy i 5510. But after day. Letter I found that it has audio jack problem, I give it to service center , they give me a slip for new set. Dealer give me. A new st after 2.5 month letter, unfortunatly after one week letter I found that this divice also have a serious problem . It never show my all applications . I give it to again service center . They update it,s software and return it to me. But after 2 day letter I found anathor problem that it never charging, when I reset it it charge again , when it not charge I rest it ,but now it not charge after rechare also and never show my all applications. I ired up and thinkking that throw it front of a road roaller.

most of the time its dealers failure. they are just trying to escape out of the responsibility and not even communicating the consumer problem to the manufacture. Manufactures also will try to push deffective items in combi offers as a result customer has tosuffer.

i have purchased one Samsung TV . I find its qulity was very low .

Samsung Wave 533 — battery backup

i purchase new mobile[protected]
my battry work only one day
and i cant do any thing
please solve my proublm

Samsung Wave 533 — Pathetic Product

Hi All,


The phone is not a phone it is a box which gives me anger whenever i see it.


1. There is no battery back up ( imagine only 1/2 an hour0

2. The browser you cannnot use (because it suddenly gets vibrate and gets off)

3. People try my phone several times to reach (beacuse the phone is not reachable often)



The phone is not worth buying !!



I got the mobile repaired/serviced twice at Samsung Authorised Faridabad service centre (in 6 months of pruchasing). Previously I have used Nokia & Blackberrry and never faced this kind of problem.



I have written mails ot higher mgt. in samsung still they are not interested to serve their customer better, I was planning to buy Samsung Tab but now have dropped off my idea forever to buy any samsung product.





Never buy this phone.

Samsung Wave 533 — touch screen not working

my touch screen is not working moment after the cell fell down , there are no scratches on the screen and the os is also working fine , what could be the reason non responsiveness of the screen,
do i have to replace the whole screen ..