Samsung India Complaints & Reviews

Sir,

One Samsung B-100 mobile purchased form a retailer shop at Assam Guwahati on 21/03/08. But thing is that one day it fall down from my pocket and broke its LCD. But it was working properly, means in coming n outgoing service and proper ring tone etc. on. When I contact its service centre they advise me that they do not have spares as the model is new and as the mobile does not cover the warranty so contact later. After a months ( 17.06.08 ) I again contact the service centre they received my mobile and give an estimate of Rs.360/- and ask to keep contact. After 10days later service centre ask me to collect my set, when they check it in front of me it was not working properly means, no proper display no sound etc. they force me to pay and receive it but I refused to pay without working condition they again prepare an estimate amount Rs.2416/-. I get shocked because the estimate is moor then the MRP of the model i.e. Rs. 1500/-.

My question is this if they cannot make it by there service person they should not wastage of customers time, money and the mentality. This is not only the first case of regarding service to the non warranty service.

The Service centre add. - Samsung Factory Service Centre, Orion Tower, 3Rd Floor, GS Road, Guwahati 781005 Ph No.[protected].

Work Order No. CG/25186
Date of Received 17-06-08

N.B. I m poor in literature please try to understand my English.

Utpal Deka, Assam Guwahati[protected]

Hello Sir,


Sub-: Complaint regarding Samsung Service Center "Service Plus, 602, Vishal Bhawan, Nehruplace, New delhi".


I submittend my Harddisk to this services center to make it up good.

But due to some mishappaning I lost my Slip which was provided to me against the HDD form Services center.

Now I am giving all detail to that service Center and have gone their 7 to 8 times but every time they said that you have to come next time.

I am also providing all proofs of my Identity but also they are not takeing any action.

One person told me from that services center that now I will not get my HDD back ever.

So I want to know that, it will really happan.

Please provide me solution for this or tell me where I have to escalate this issue.

Here I am providing all detail With which I had submitted my dard disk.

Date-: 23april2008
Name-: Manish Kumar
Mo.[protected]
Harddisk-: Samsung 80Gb


Thanks
Manish Kumar
Mo.[protected]

I have purchased 17'' LCD Brand Samsung 740N in March 2007 from Lamington Road from a Dealer "Perfect Electronics". There has been Black Patches coming on LCD Screen. I have Called the Samsung Customer Care wherein the Person from Samsung said the product is of GREY MARKET(DUPLICATE) and so they wont repair. I have taken the product to the Dealer and since last 10 Days the dealer is hanging up saying that he has sent to product to company and once he receives he will call me up.

I really dont know whether I would be getting my LCD back or not

I had brought the Samsung refrigerator from CROMA, immediately after installation a problem of water leakage through door and noise in door had been observed. Complaint have been registered to Samaung service center by CROMA on 24/06/2008 and complaint no. is [protected]. Despite of passing of 8 days and repeated follow-up with Samsung/ Croma my complaint is not being solved.

I've bought the set Samsung X820 on December 2006.
1. The battery charger is not working anymore. I've complained about this on October 2007 to the authorised Samsung repairing centre in my city. Till date i have'nt received my battery charger, which has put me in a lot of difficulty.
2. It's been nearly a month my bluetooth stopped working. I was deprived o[censored]sing my bluetooth over the period of time. This, I had given a complain to the said authorised Samsung repairing centre, and i was told that a module of the bluetooth is not working. Then I told the engineer to replace it with a new one. But i was informed that it cannot be repaired as no spare parts are available in his centre.
I would like clarification and help on the matter.

Thanking You,

Averdean

I have bought a samsung mobile of model SCH-S259, Serial NO:16ED66BB Aug 2007.
Recently I found that Volume controls are not working in my phone. Then i have called samsung customer care at

They have given the Samsung Service Center Address at

Ratna Electronics
# 3-6-355, Ground Floor, T.P.R Plaza,
Beside Shanbhag Hotel, Basheerbagh, Hyderabad-500029.
Ph.No:[protected], 44344063.

I have approached the Samsung Service Center Immediately on[protected] for the same and they have checked the phone and told that Volume key PCB has to be changed and asked to call them after 10 days ie., on 23-06-08.When i have called them call them tomorrow ie., 24-06-08.TOday i have called them and now they are saying there is scarcity in the part so it will take around another 10 days.
Since 10 days my phone became a useless one as it is having high volume to use it.
I just simply ask one question why do you sell the mobiles that are having the spare parts scarce or all these type of mobiles are giving the same problem raising the scarce of spare parts.

By seeing the Service for a mobile device I dont want to take any more annoyance in future by buying the devices from your brand.

I am from mumbai, tardeo purchased two windows a/c [i think biggest mistake of my life] of 1.5 ton & 1 ton from Kohinoor Electronics, Dadar in exchange of LG window a/c. The complains are as follows
1. My a/c was never serviced by the company on its own. Unless u call them. they are least bothered. [LG on the other hand gave atleast my all services of the warranty peroid on time without me callinf them.]
2. LG was around Rs.1500 cheaper than Samsung the day when i purchased the product but it made me think that may be the higher price is better quatlity but it is a a/c.
3. On callling the service center for servicing the person comes after two days. that too before coming he calls that is expected to come in 2 hours. But the bloody chut does not turn up nor had courtesy to call. The next day he comes like a fool without a blower and says we service the a/c with a toothbrush only and a bowl of water.
4. Till i had LG our usage was around 10 to 12 hours daily and our bill was around Rs.4000 appprx per month but the moment i changed to Samsung the bill has continuely increasing. Today the bill has come is Rs.12000 per month which is bloody shocking.
I made a complain with BEST they came and checked the meter which is perfect.
I strongly fell the bloody a/c is only faulty.
5. I donont know what to do can u please help me for the same.
6. My complain number is [protected] made on the help line number 30308282.
7. I am sorry to use foul language as i so fed up with the product that i really donot know what to do The A/c is just 12 months old and i exchange the a/c with new one what is get is just Rs.2000.

purchased samsung mobile hero model at Kota, Rajasthan. delivered the mobile instrument for repairing on 4.7.09 which was purchased on 20.6.09 at service centre, Gumanpura, Kota. Still the instrument has not been repaired. visited service centre number of times. made number of telephone calls. The replies received in very rude and arrogant manner. Still waiting to get the instrument back.

Swanand Nirgudkar
Vigyan Nagar
Kota
Rajasthan

hi, i bought one SAMSUNG mobile( SGH B-200) in chennai.frm first day onwards that mobile automatically restart, while attending call.then i went to SAMSUNG service center within 7 days, they gave one form to change new mobile. then i got again SGH B200 model. nw taht mobile also automaticaly restarting... be aware of this model... my suggetion, dnt buy samsung mobile.

Refrigerator
RT-31 white purchased on 12/05/2004.

This is under the warranty.

Complainted lodged on 18/06/2008 to Vijay Sales Service Centre on 66227722.

I got the response from the operator that within 2 days engineer will attend my complaint.

But, So far no one is concerned about my complaint and complaint has not been attended, yet. It is very sad to say that VijaySale is not giving After sales Service to Consumer.

Regards,
Richard Rebello
[protected]

The complaint has been raised a month back for the replacement of the chiller tray. But no action has been taken yet. The same poor response was seen even in our earlier complaint 2 months back. The customer service is really pathetic.

I had replaced my samsung home theater remote control 1 month back. after exactly one month the new remote is not functional. On logging a complaint for the same their service team came and said that you will have to buy another remote as this remote cannot be repaired.In stead he started demanding for this visit charges. Quodos to Samsung company to provide such a good customer service that the products now a days not even last for 1 months.

I have 03 samsung T.V's, one refregirator and 01 home theater, 03 DVD of samsung and trust me i have lost interest in dealing with samsung as the company only claims to be the best in customer service but the ground realities are absolutely way far from reality. trust me i will never go for a samsung product as the trust has gone.question is not about a remote which costs aroung Rs.750 which is easily affordable>But the durability of the product is not even 1 month. the company seems have started making money through such deeds by ofering faulty products which not even lasts for one month.

Thanks samsung for this loyal service to this customer.

Hi,
As far as Samsung mobiles are concerned, I have pathetic experience with them. I am very much dissatisfied w.r.t (1) quality & (2) after sales services.
I have bought two Samsung CHAMP SCH-S269 in Rs 3500.00. I have bought these mobile from Amiz Communications, Near Shaniwar wada, Pune. This shopkeeper had taken his feet back after selling mobile to me and forwarded me to Samsung service station.
For quality, I have mark lots of bugs in the software which was installed in the mobile. Few of them are.
1) You can't be able to search number in directory if your language is 'Hindi'
2) So many times I am getting wrong name displayed for incoming calls.
3) It used to hang so many times.
Above issues are not enough. Within two months both the mobile has started giving problem with display. And now for both the mobile display is gone to null. now the mobile are only like olderdays telephone neither you can see anything more you can type anything.
Now i want to discuss the second phase problem i.e. after sales service. For resolving above issues I approached to Samsung service station.
I have approached "Sharp Communication, Office No.13, 14 & 15, 1St Floor, Shanti Complex, Narpatgiri Chowk, Mangalwarpeth" . I met there Mr. Kalil, He had asked three(3) days for repairing the mobile set which is pathetic as how would I maintain three days without mobile as I can't remain untouched with my clients. The behavior of Mr. Kalil was just , he had notion that “most foolish community existing on earth is 'Customer' “. This person had asked me photocopies of Bill, warranty card etc for full filling their process. My question is why I should provide such thing for full filling Samsung's need? If they need photocopy of my bill then they need to take photocopy by themselves. I am not at all servant of Samsung or there service station staff.
So, Samsung had failed enough to provide after sales service also.
I don’t know how ethical business Samsung is doing? I think this is not a business but a sophisticated business of "CHEATING".
I am very much planned to get fulfillment from Samsung for my pain and suffering.

Thanks,

To
The Manager
Samsung India Electronics Limited
CS Department
CC-28, Nehru Enclave, Kalkaji
New Delhi – 110019
Sub – Regarding the crack in Samsung TV body During the warrantee period.
Sir,
I have purchased Samsung TV Plano from Raj Electronics, Mahavir Market, NTC Gate, Jhalar Bawadi, Rawatbhata, Kota (Raj.) Pin 323307. On 26/10/05 Rs 16990 /- Bill No. 371. With four years warrantee. During the warrantee period in the body of the TV crack developed. So many times I lodge the Complaint to the shop keeper Raj Electronics no action has been taken so far. He has not given any heed on my complaint.

Please either gate the TV replaced by new one or change the body of the defective TV. I hope that prompt action will be initiated from your end.

Thanking you,


My address:-

Sandeep Prashar
Type- 419 D
Anukiran colony
PO – Bhabhanagar, Via Kota (Raj.)
Pin- 323307
Mob.: [protected]
E Mail – [protected]@npcil.co.in

I bought a Samsung Refrigerator Model RT-23 on 6th March 2005 from Pravin Furniture and Electronics, Hadapsar, Pune.
On May 2008, we noticed that coolant of refrigerator is not working properly on both the compartments because of this it could make ice in the upper compartment as well as vegetables loosed freshness in the lower compartment.
As per the guidelines mentioned in the service book, we have changed the setting from cold to coldest but not shown any improvements. so finally registered a complaint with Samsung customer care. Initially they told us that the engineer will visit in the next day but after 5 days he came. My wife told her clearly that the temperature in both the doors are not up to the mark and we are not able to put vegetables and other stuffs in both the compartments but the clever engineer change the fan o[censored]pper compartment and told that problem solved and he charged INR 788.00. We found that the problem in upper compartment gets solved but not in the compartment where vegetables placed.
He has given his cell no but later found that its wrong…. Very clever person name as Atual
We register complaint once again but not getting a satisfied response from their management, they told us that the engineer will visit, but not came, On 14th June 2008 they told us that engineer will visit and we cancelled our outing plans but engineer never came. finally they called and told us that they have escalated issue to Delhi office and the problem gets solved early. But I am wondering why these peoples are not taking care of customer satisfaction and don’t know how many days it will take to resolve the issue.

Chandrashekhar Damahe

Hi,
I booked tv, referigerator, dvd(2) at bangalore.I stay in hyderabad.I paid all the amount on 09/05/08.Till now i hadn't received.the dealers are not cooperative at all they still say to me that we r not having stock.
i cannot understand to whom to contact.its very irresponsibility towards the customers.

Sir,
I pruchased the above Samsung SGH-B100 from a local dealer. After putting the SIM, I found that my voice is not audible to any of the phones. The very next day, I visited the dealer, MGM Cell Care, Berhampur Orissa to exchange the same with another to which he curtly refused and abused me. Being a senior citizen, I was harassed and insulted by the dealer. Rather, I was directed to visit the local Samsung Customer Care in the city. But there is to end to my plight. They instead, told me to visit after a week. Today, when I visited the Customer Care, they told that I have to wait until the speaker of the set, whcih is defect is sent by the Company. When asked they told that there is no guarantee, whether it will be replaced or not. If not sent by the company, I have to manage with the defective set, or whatever I would do with the set. Being despaired, I have decided to go the consumer forum, since the set was purchased with my hard-earned money after my retirment.
This is for your information and immediate interference.
Anticipating to hearing from you soon in this regard.
yours faithfully,
Bhaskar Padhy

I had purchased samsung Window A/C in April 2008 in M/S Rasi & Co Porur chennai-116 Tamil nadu. When I purchase the A/C i got the service engineeer number from one of the person in shop and i called the particluer person also he told to me the shop person does not informed about your purchase and i gave the details of my address. When I called him he said "I will come today evening" daily and finalyy he informed to charge 250 /- for installing and i also agreed for that becasue i need result.But up to date there is no person come for installing. these are people good in only selling the product and never mind the customer services and and do they know how to work? I don't understand why a prestigious organisation like Samsung are blind towards such service providers in the country. Are they interested in only selling their product promising services by mouth and never look into it in future?

there is a complain in picture tube.
white lining is running on the screen whlie running computer.
i have complain two times earlier, but no response by the company.

address - #690/6, near hari om shiv om public school, village-radaur, distt- yamuna nagar, haryana, pin-135133, ph-[protected]

Sir,

This is to lodge my complaint for non-repair of my samsung refrigerator for tha last 15 days . I had lodged complaint with samsung call centre[protected] days back, BP number - [protected]. The service engineer visisted my home and told me that defrost heater is defective and needs to be replaced. The service engineer told me that the defective part will be changed in next 3-4 working days. However it has been 10 days since the complaint the part has not been replaced. THERE HAS NOT BEEN ANY RESPONSE FROM ANY OF THE SERVICE ENGINEER. I AM HIGHLY DIS-SATISFIED WITH THE SERVICE OF SAMSUNG AND MY FAITH IN THIS BRAND HAS BEEN SHATTERED. If this is the state of affiars regarding service of samsung, i have decided NEVER TO BUY or recommend any SAMSUNG PRODUCT


DR ARTI GUPTA
705, GURUGRAM SOCIETY
SECTOR 56
GURGAON
DATED 11/6/2008